Green Reviews 8,823

Unable to communicate with them since joining. They failed to set up my direct debit and then added a late payment fee to my invoice. Ignored my submitted meter readings and sent inflated bills based on their overestimates. They never, ever answer the phone. They auto-acknowledge my emails (I sent 12 over the last few months) but never respond. Their online chat sends irrelevant replies after a few days which look “cut and pasted”. This company appear to be in difficulty and may be about to cease trading having already laid off most staff. Keep good records of your energy use with photos, forget trying to deal with them and deal with whichever company takes over their business. I am not prepared to sign their petition blaming the energy secretary for their predicament because companies like Green should go out of business and good riddance.

Absolutely disgraceful company.
Moved into new house on 4th June. I know EDF had sent a welcome pack to the buyer of our old house. After a couple of weeks I had to phone regulator to find out who the new supplier was. Contacted Green on 7th July and then it started.
Spent hours on endless call centre queues. Spent 2 hours on the online chat waiting for “Ashley” who then just went inactive. Exchanged many emails with support@ and complaints@. Supplied all the requested info. Even emailed the CEO. I just wanted a bill to pay.
Eventually 3 months later after setting an alarm for 7am when the help lines opened for 3 days in a row, my wife managed to speak to a human and got a bill to pay.
I appreciate the pressure covid has put on organisations but this is just incompetence. A great welcome for a new customer. I emailed Octopus about moving companies, got a reply in 49mins and had completed the process an hour later.

I am position 83 of the queue to speak to a human...not all issues can be resolved online. They arent even that cheap. Buyer beware, despite all the bells and whistles of a 'Green company' this isnt a great organisation as far as customer service is concerned and your bills soon becomes as expensive, if not more so, than any other company.

Sad to see the difficult experiences some are having. Personally I have saved a great deal moving to Green Supplier Limited and although there have been some teething problems which I expected from a rapidly expanding company, I have found them to be an innovative and responsive supplier, certainly the cheapest and most stable of the smaller companies. Right now as their CEO says they are under pressure.

“ Peter McGirr, chief executive of small energy firm Green, told BBC Radio 4’s Today programme: “I feel that without any support mechanism being put in place by Government, it’s unlikely we will see the winter through.”

At some level we can’t have it both ways, very competitive prices vs stability- but if folk don’t support these smaller suppliers with their custom and realistic reviews, I find it hard to understand how any of the smaller suppliers can stay in business.

Personally I’m more than happy with my prices, the customer service and I will sit tight knowing we are all protected by Ofgem’s supplier of last resort policy when it comes to any credit in your account. Sticking with Green is a good way to show your support for a smaller supplier until the supply chain issues are resolved and helps maintain a competitive market.

Switching to Green was very smooth, kept well informed throughout the process. Was with them for a couple of years and despite being on a variable tariff, prices did not change until recently. However due to a 2nd price rise in the last 6.months have now moved to EDF Next. Whilst with Green rarely contacted Customer Service but when needed to, response was prompt especially via the chat. Reasonable prices but recently gone up.

Think they are on the way out. I have been through all this nonsense when breeze went bust it’s worse than getting divorced . Lost money as bills all messed up . Got charged twice as breeze energy lied . Ofgem are pointless may aswell shut them down. Iam £95 in credit with green so they can use that up as my direct debit has been cancelled.

They doubled my monthly direct debits to £180, 5 months later my account is nearly £500 in credit. I ask for a return of the money, the customer service stops talking to me on text and try to call the phone line but I’m 55 in the queue. Terrible service.

I’ve been asked by green and trustpilot to send proof… incredible, I think green thought I wouldn’t be bothered to submit the proof? Well I nearly wasn’t until the third email so I’m happy to send the details. For those that can’t see the evidence I was paying £101 ( keeping a near to zero balance over the year) until April 21 when they increased it to £180. When they went bust my balance was showing as £636.31. I asked fir the credit to refunded and it never materialised. Quite a balance built up. What they were doing was over charging customers as they were in financial trouble. So, I’m sending the evidence today.

Really bad customer service, closes tickets without answering them after getting you to do a crazy verification process.

I have emailed the company on numerious occasions without any reply. I have written to the company and this also has been ignored. I have tried to change my password as they will not accept my current one - guess what, this too has been ignored

I've been with them for 6 months, initially couldn't submit meter readings for my electric due to an error, contacted them multiple times to no success, then once that was solved, I've not received a single bill, so I'm now over £400 in credit.

Sounds like they might be going bust at the end of this week, shoddy experience from beginning to end, and deeply disappointing.

I've been with Green Energy for almost a year.
I've always submitted on-line meter reading every month. If they had done things properly, I wouldn't now be lumbered with a large bill.
My con-tract finishes at the end of October and I have arranged a 'switch' but, Green Energy have put a stop to it because my account is in debit.
I've tried to pay the amount in full, but their site won't let me. I've sent them umpteen emails - to no avail.
:o(

I tried to phone Green Energy this morning and I was 67 in line to get answered, not good enough get more people to answer calls

My electric meter got transferred smoothly and quickly. They picked up my neighbour's gas meter though and it took them over 5 month and many messages to correct that and transfer the my meter. It may take another few weeks to close down an additional (gas) account they opened for me for reasons unbeknown to me. It is probably a unique incident but it was far to tedious to resolve.

What a delight to call Green on a Sunday.
Jennifer Thompson was brilliant, she sorted my issue with professionalism and we laughed and giggled throughout the call. She is a credit to the company.

Josh and Jennifer both answered questions about log in clearly and were very helpful. Can now gain access to my account.

Very helpful and patient and clear.

Very good customer service, cannot fault Green. So far, excellent.

Angelika sorted out my log in problems both on my laptop and through the app. She was extremely helpful and patient and restored my faith in Green after my previous calls to another advisor were inconclusive.

We joined green through moneysavingexpert’s service to switch us to the lowest tariff each year. A smooth easy transition, a lower monthly direct debit and a flawless service via their app. We just submit our readings the day we are asked for them and it all runs like clockwork. There are a number of companies with green in the title and I think there might be some confusion - one person has left a review waffling on about a scooter!? Anyway - we are genuine customers and very happy.