Green Reviews 8,823

I so agree with the reviewers below - exactly my experience. They over estimate my bills by about 50% - if I submit meter reading on one date they say it should be another - so I submit on that date, and that’s the wrong one as well. After once finally getting through on the phone, they said they will reissue a bill based on my readings and then I see a new bill based on new estimated readings. I mean how hard can it be? Are they actually legit? I so wish I’d never moved to them.

Fantastic responsive company. I’ve got a first generation smart meter which my previous supplier could not read but Green have been accessing it since I submitted my request. Delighted

Appalling! Avoid at all costs!

Customer service is completely nonexistent. No response to emails or "live" chat. Impossible to contact by phone.

Direct debit payments are massively too high. My monthly payment is higher than my peak usage in winter! Consequently my account is hundreds of pounds in credit and I cannot get anything done about it other than switching to a new supplier.

I gave 1 star as this site only allows a rating of 1-5 but it would certainly have been a 0 if that was an option.

I have been very pleased with Green, especially the customer service.
It is fantastic to speak to a customer service representative when necessary and the website is so easy to use, especially for us older customers who are not as tech-savvy as younger people!!
Sorry to leave but have found a cheaper fixed tariff elsewhere and needs must!
John was my rep when I called regarding the change of supplier and how the readings would be transferred. All well explained and easy to understand!

As I write I am on hold and 28th in the queue, two tickets raised online over two weeks and no response, tried the chat box but that's a waste of time, after several hours they replied -
"Sorry for the late reply,
Could you try and reapplying again with them again. It should be able to go through."

Does anybody have any idea what that might mean?
Appalling lack of service, AVOID

Im on a variable rate contract, emailed them 8 days ago to change me to a fixed rate tariff I've identified with them. Sent them 2 emails about this and no reply or action. Tried to phone them, 48th in the queue. Tried live chat, it's not live as 2 hr response and is not free format so can only choose pre formated pathways they offer - rubbish.

Only been with them a month but I'll be leaving this month with terrible customer service like this

Absolutely disgusting company. Wanted to move my previous supplier before I even moved in. All was organised month before. They objected the change. I got they welcome letter after few days I moved in., which looks like scam no company details no where they bases, nothing. I sent them the email that I'm not signing any contract and I will continue with SSe with my opening meters and day i move in. No reply till this day. 6 weeks after. I finally called them few days ago as SSe still couldn't take over i spent 2 hrs on waiting before I was contacted. I asked for the invoice. They said that they cannot without me giving them my bank details. I asked for managers. Same reply we need your bank details. Please avoid them that is one dogdy company I don't know how even ofcom allow them to be on the market. I'm expecting huge bill from them.

They say reply within 2 hours. Good luck with that

My average use is £80 per month due to an error with the direct debit , i was nearly minus £700 , this was the first time i had checked and submitted my reading and was shocked , the issue was with green not establishing my direct debit, as soon as i was aware of the debt i paid the outstanding balance in one instalment immediately. now they have sent me a figure of £350 a month. not happy, can't get through on phone last attempt , i gave up after 40 mins. not impressed and would not reccomend

Moved into my new house and was charged for part of the previous occupants usage. I paid up so I could move back to my usual provider but they have kept me trapped and blocked me doing so ever since. I have raised complaints and asked for issues to be looked into but they always come back at me with it’s in review and can take up to 8 weeks. Today was the end of my tether and I have contacted ombudsman so that a higher authority can hopefully get me sorted. I emailed green today and asked for help for a final time in the hope we could sort this but the reply was “ Hi Lewis,
I do apologies for the delay to the message,
I am sorry to hear about the difficulties you have faced.
Would you be able to give me as much details as possible of what has happened?
We will then raise in complaints for you.
I hope this helps.”

As you can imagine I am fed up of explaining and raising complaints when the issues I have already raised haven’t been dealt with.
The reply I received shows me there is no notes attached to my account explaining what’s going on in the case staff need to access them.

Green is a joke of a company and although some staff I have spoken with have been highly professional and polite it means nothing when you can’t actually look after your customers and pay attention to complaints.

I have no direct debit with green so don’t get charged monthly and have explained I wouldn’t pay a single penny to them until they amend what they wrongly billed me in the promise I could leave after paying X amount when I first moved in but I have stated numerous times I would pay what I do owe as soon as they amend their wrong doing.

All in all they are keeping me with them and letting bills rise up I imagine until they start to threaten me with legal action or cutting off our power but they will be the ones who are sorry when this gets taken above them.
I also have printed off all email communication with them. Which includes me trying to raise 3 complaints. The main of which was when they tried to trick me into giving them direct debit details and saying the DD would be £56 pound which when I asked more questions and caught the person I was speaking to out they was really going to set it at £86. The same person also threatened me with additional late fee’s and told me I couldn’t make payments over the phone it had to be a Direct debit. As you can imagine I never heard anything back after making my complaints.

AVOID THIS COMPANY AT ALL COSTS
USE PURE PLANET - THEY ARE VERY CHEAP AND BLOW GREEN OUT OF THE WATER.

Currently on day 3+ of trying to get Green to update my phone number. This company is a shambles. Save yourself the hassle and try another company with actual customer service

Took 5 months for the handover from prior provider before I received a bill. Was regularly asked for photos of my meters over and over, provided every time. Complaints department have not replied to any of my emails. Would score 0 out of 5 but unable to. V stressful when you don't know where you stand for all this time.

Worst energy company out there for customer service. Submitted a space test months ago after they got the rate 1 and rate 2 readings the wrong way around. I've since been paying around double for my night rate, and to add to the problem they keep over-estimating my readings by a few hundred kWh a month, even though I submit readings at least three times a month, and always around billing time. Customer Service is non-existent. Reading the heel-dragging I'll have to go through with them when I report them to the regulator to recover my costs.
Just terrible. Avoid them at all costs

Absolutely useless customer service.
Have been chasing Green for my final invoice. Was on hold for 55 minutes when someone answered and asked me to stay on hold while they spoke to accounts grrrrrrrrr.
I then went on their web site " click here start a chat" what chat? sends you round the houses asking all sort of details then you get a message " we will respond within 2 hours" WHAT HAPPENED TO THE CHAT"
They are very good at taking the direct debit and their prices might be keen but apart from that it might be easier to get blood out of a stone. Beware !!!!!

I raised a query relating to mobile meter readings and the required process moving forward has now been confirmed - thank you!

The only thing I can say is WOW !! Time and time again - an Excellent service !!!

How can I rate with a negative star? THIS COMPANY IS RUNNING A SCAM! DO *****NOT***** USE............unless you want to stay with them for life! If you switch you will not get a refund on your credit balance (you ALWAYS pay more than needed). We MUST have greater consumer protection from SCAM practices used by GREEN. AVOID AT ALL COSTS!

DO NOT BUY FROM THIS COMPANY!! BROUGHT A SCOOTER IN JUNE, HAD IT DELIVERED PASSED THE DATE IT WAS EXPECTED TO BE DELIVERED! ONCE DELIVERED THE SCOOTER WAS DAMAGED AND IS UNSAFE FOR MY FATHER TO USE! THE COMPANY HAVE NO INTEREST NOW THEY HAVE TOOK THE MONEY AND THE ONLY REPLY I GET IS THE PARTS ARE NOT IN STOCK YOULL HAVE TO WAIT TILL THEY ARRIVE BEFORE WE CAN COME OUT. THE ATTITUDE OF THE MANAGER HIMSELF IS DISGUSTING IF YOUR HAPPY TO SELL SCOOTERS UNFIT FOR PURPOSE FOR DISABLED PEOPLE TO USE YOU SHOULD BE ASHAMED. THE SCOOTER IS STILL SAT IN MY FATHERS GARAGE UNABLE TO USE.. I WOULD NEVER RECOMMEND THIS COMPANY!!! PLEASE TAKE NOTE BEFORE YOU PURCHASE ANYTHING FROM THEM!!!

I have been with Green for a few months now, on a fixed term contract to May next year. It seems we all now have to switch every year, to find a ‘good’ deal. I’m on my fifth supplier in as many years. As it becomes easier to compare their prices, it also becomes easier to compare experience. I have learnt (and this is true of Green) that there are several ‘tricks’ suppliers use to gouge their customers. These are:
1. Pay monthly in advance on a direct debit (as opposed to the good old days, quarterly in arrears)
2. The direct debit will be set by the company at a price greater than your actual usage or even their estimate of your annual usage, and you will struggle to change the amount
3. Even if you submit regular readings, your bill will be estimated, usually that wee bit more than the energy you’ve used
4. You will build up a credit balance well beyond your need, essentially a loan to the company
5. You will find it difficult to communicate with the company, especially if you want a refund (in the case of Green, their ‘member’s’ web pages will however allow you to top-up your account without difficulty.)
6. When you get to the point when you realise you may have developed a generous loan to the company you will not receive an updated bill to tell you how much they owe you (the inspiration for this post)
7. To sum up, they’re got you by the short and curlies, softened by patronising talk of being a ‘member.’
Does this strike a chord with anyone else?

4 weeks I have been waiting for a refund of my over payments. Apparently there was an error in 1 of the readings but no one bothered contacting me. So when I chased it I got an apology and the request was re requested.

Again nothing so I’ve chased it again, and again lots of apologies but nothing. I’m wondering just what I’ll have to do to get my money back.

I know one thing come renewal time I will be going elsewhere.