Greene King Reviews 

839
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, most reviewers were unhappy with their experience overall. People frequently complained about poor food quality, mentioning cold dishes, very small portions, and essential items missing entirely from the menu during their visits. Customers also noted unhelpful or rude staff members, disorganized service, and long waiting times when dining at these locations. Some reviewers were happy with the friendly staff, cheerful service, and welcoming family atmosphere found at certain locations. Visitors often enjoyed delicious hot meals and efficient assistance provided by attentive team members who made their visits truly memorable. Many patrons expressed appreciation for clean surroundings and pet friendly policies that added comfort to their stay.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, while many reviewers praise friendly, attentive... See more

Service

Consumers appreciate satisfaction with the attentive staff, friendly service, and good food. However, others... See more

Location

People report ambiguous experiences with location, noting a great position while also experiencing some... See more

Product

Reviewers express mixed feelings regarding the product, with some consumers enjoying items like the steak and... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers reported that the food was good and rooms... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We went as a family of 8 to the Oystercatcher in Penarth yesterday. We ordered on the app. The food was fine except the apple crumble, which you needed a magnifying glass to find. On getting h... See more

Rated 2 out of 5 stars

Greene King Oxton. Great position but poor unattractive seating and only four tables with parasols during a heatwave. Food served quickly and was fine Staff again were the biggest disappointment... See more

Rated 2 out of 5 stars

Visited Primrose Farm in Wigan. The new carvery update is actually ridiculous- why should we have to wait for a member of staff to come and get us to tell us we can go get our food?? The poor couple n... See more

Rated 2 out of 5 stars

We arrived at the Market Tavern, Durham checked that food was being served and ordered drinks. After consulting the menu we went to the bar to order food only to be told that both of our selections... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Greene King is the UK's largest pub retailer and brewer.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

839 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(839)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love coming to the Harrier pub in…

I love coming to the Harrier pub in Peterborough, the staff are great and always helpful and cheerful. And the beer and food are always good. And Kammi is always smiling and welcoming

September 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Had another lovely lunch

Had another lovely lunch at the Junction Pub and Restaurant in Newcastle today. The staff was very friendly and our food was piping hot. We have been on several occasions and it never disappoints

September 15, 2026
Unprompted review
Rated 2 out of 5 stars

The Hatch at Old Basing a drinks disaster

We attended the Hatch at Old Basing a week ago to celebrate a wedding anniversary. We were greeted nicely on arrival & shown to a table that contained food menu's & a specific drinks menu called "Summer Sips". On this drinks menu they had "Chapel Down A Touch of Sparkle" at £8.90 for a 125ml glass or £35.50 for a bottle. We made our main course & I went to the bar to make our order. I requested 2 x glasses of the Chapel Down & the barman fetched the bottle, then checked the till & could not find a price - he then got another staff member who went off to check for a price - she returned & apologised that even though we knew the prices, they couldn't sell it to us as the price was not on the till system. This was their 'Summer Sips' promotion, this was 7 September & yet the price was not on the system - really?! We had to choose some other drink, which spoilt our celebration, to the point where we did not stay for a dessert - that's a first! Ironically, all other items went through their till system without an issue as did the customer also waiting at the bar alongside me! Surely, the staff/manager could have put the Chapel Down drinks through manually or used a similar priced drink instead? I sent a complaint to Greene King customer services, who investigated with the Hatch, who confirmed that a till system relating to that product was an issue. They gave a half-hearted generic worded apology, but no offer of a small gesture of goodwill - as there are so many other restaurants in the area, we will NOT be returning to the Hatch & cannot recommend it to others.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Inn on the Green

Visited Inn on the Green in stanford-le-hope for lunch and the food was really good! The staff were friendly, kind and helpful. It was very clean and had great service.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Granddaughters 17th birthday

Went for food Sherwin arms bramcote for granddaughters 17th birthday 7 of us ordered food off the app all food very good apart from boneless chicken wings were overcooked but was instantly changed for chicken tikka skewers also changed peas for beans excellent customer service and very friendly will come again

September 12, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I’m writing to raise a complaint about…

Hempstead Valley shopping Centre KentI’m writing to raise a complaint about the condition of the toilets at your Greene King pub in Kent.
I visited the pub around a month ago and reported to a member of staff that there were serious issues with the toilets. There are two toilets: one was already out of order, and the lock on the other toilet was not working properly, meaning there was no privacy for customers using it.
I have now returned around a month later, and unfortunately nothing appears to have been done. One toilet is still out of order and the lock on the other toilet still does not work. This means customers are effectively left without a toilet where they can have proper privacy.
I also noticed cobwebs in the toilet, which raises concerns about how regularly the toilets are being cleaned and checked. Given that I specifically reported these issues approximately a month ago, I find it very disappointing that they remain unresolved.
Can you please explain why this was not dealt with when it was first reported? Are the toilets actually being checked and cleaned regularly, and are staff carrying out the necessary inspections?
I would appreciate this being investigated properly and the issues being resolved as soon as possible. Customers should not have to use toilet facilities where there is no functioning lock or privacy, particularly after the problem has already been reported.
I look forward to hearing what action will be taken.
Have returned another week later after this review and still not fix the problem

August 11, 2026
Unprompted review
Rated 2 out of 5 stars

Visited Primrose Farm in Wigan

Visited Primrose Farm in Wigan. The new carvery update is actually ridiculous- why should we have to wait for a member of staff to come and get us to tell us we can go get our food?? The poor couple next to us were the same, he had finished his food before his wife was “allowed” to go and get her carvery. Won’t be returning.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Foxhunters pub whitley bay

We just had a lovely lunch at the Foxhunters pub in whitley bay. We were served by Wendy who was lovely and asked us if our meal was ok and if we needed anything we only had to ask. She has a nice polite manner and is often in when we go. She deserves this review.
Mel and steve from cullercoats.

September 9, 2026
Unprompted review
Rated 4 out of 5 stars

Signal Box - Coventry

I've read recent reviews from other people and am happy to say that the Signal Box in Coventry is the complete opposite. We had a pre-booked table for 10. Arrived on time, tables were ready and located in a nice corner in the adult area. Discussed with Jordan best way to order the meals so that they all came out at the same time and was given table service. There were no complaints at all about the food, several people ordering steak (which can be cause for complaint) and all were cooked as requested. I was kept upto date with an itemised bill once the mains were ordered and again after the desserts. Paying the bill in full at the end. During our visit, the staff although busy, were friendly and polite when doing their compulsory checks and made us all feel welcome. As I use this location on a regular basis it is good to see that standards are not dropping despite the financial pressures on the business and am happy to suggest to friends and family the "Signal Box" as a place to go. The friendliness of the management and staff just enhance the experience that much better.

September 6, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Only get a 1 star as no other option

Only get a 1 star as no other option

Went into the picture House
Cheese burger and fries burgers were burnt
Wife had 3 plates chicken wings (raw pink in the middle) chicken tenders (crispy outside (raw inside ) cooked in old oil food was the worst I've ever had we left instantly and left the food both were stuck to the toliet pot it completely ruined our night out.

Avoid this place unless you want to visit a doctor food is disgusting

Location: montrose
Ve more bad reviews than good I reckon it's time to sack the chef we won't be back.
You ha

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Locals get served before Visitors

Went to the Rose & Crown in Stratford upon Avon on the 28th August around 7.45pm. Waited at the bar for 10 minutes, with 2 people at the side of me who was waiting before me. A group of 6 locals walked in and 1 of the 2 girls behind the bar went straight to them and served them straight away. She walked down to the till in front of me, put the money in the till, looked straight at me and then walked away and served some more locals. I think this is ignorant of her so I told my wife to put her coat on as this is not a place to come for Food and Drinks if you are a visitor to Stratford upon Avon. I hope the 2 people that was still waiting did the same.
I would not recommend this pub if you’re a visitor.

August 28, 2026
Unprompted review
Rated 2 out of 5 stars

We went to watch Ipswich v Man U at the…

We went to watch Ipswich v Man U at the golf pub. Aware the table was reserved from 6 pm we arrived at 16.40 to watch bulk of match and have a meal and drink. The drinks came with the waitress saying were we aware of the table needing to be free at 6pm. We replied yes. The table ahead had just received their meal but it took another 20 mins for our mains to arrive at 17.15pm. The waitress came to advise two tables a table of 3 gents and another table of grandparents with grandchild they needed to leave their table at 17.30pm. They left and the people on the table in front of us had finished their meal and left. I was still eating until nearly 17.45m but then the waitress came and told us she had said she told us we needed to leave the table by 17.30 pm which did not happen. The fact I was still eating a meal, observed a reserved table from 18.00pm which we had agreed to vacate by that time due to meal being ordered but only delivered at 17.20pm. The waitress advised some team member had agreed for the people to set up earlier than 18.00pm. We argued the point that if this was the case then the sign should be stating earlier. The reservation sign clearly specified the table needed to be clear by 18.00pm. My husband finished his drink and we left!

August 30, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

The Nursery, Nottingham. Too slow

The Nursery, Nottingham.
We waited half an hour and left because we didn't even get any drinks in all that time! It was only a lunchtime so expected better. What made it worse was watching the server walk past us numerous times with dirty plates etc to the kitchen. Why couldn't she have served our drinks then done that!? Or am i missing something!? We had ordered drinks and food but the service was so slow we couldn't wait any longer. The place was understaffed and the two servers were overwhelmed.
I even heard one server say she had had enough!
By this time we were so hungry and thirsty we left to go elsewhere- where we got served immediately!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Went here for a family meal. Staff were so accommodating. We were served by Jack and Harvey, great couple of lads and so helpful. Cheers gents

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Burgers were undercooked (pink) and the new parking trick

The beef burgers was pink, not fully cooked, asked the member of staff could she just take it and microwave it for a minute or two, she said no problem we will just do you another burger, ok, well that came and admittedly not as pink, I just called it a day and asked for a doggie bag and I did give it the dog when I got home. Also the Carr Mill Public House you now got to enter your car details on the iPad inside, so you know what the whole idea of this is for don’t you, the lure is pub grub, a beer and hope you overstay your welcome in order to screw you on parking charges…the Carr Mill Public House is already suffering with low customer volume and I think coupled with a chef that cant cook burgers right, even after his or her second attempt, and also throw in that they are now trying to get most of its lost revenue via their parking trick, this is one place I and my family, who used this pub prior to all this regular, well, we will now start avoiding it like the plague, it’s gone right down the dumps. You just lost 6 regular customers old boy, see you at the Saints game, this will give you a clue of who are the customers you will never see again. Not your fault matey, times are tuff and you probably told them that it’s not a good idea, but a terrible chef and a parking scheme will finish that place.

August 25, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

Sunday lunch at the Hare and Hounds

Sunday lunch at the Hare and Hounds, so poor it beggars belief, a mushroom (wild) pasty ,with mushrooms so wild they had absconded so they had used little cocktail onions as a substitute, the veg was practically non existant , a small slice of parsnip and a spoonful of boiled cabbage , then roast potatoes or boiled potatoes with a transparent raincoat on them, gravy or some form of jellylike brown substance.Then a trio of roasts 😱I could go on but I won’t be going back🤔

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Counting House Blackpool

Counting House Blackpool

Been going to the Counting house in Blackpool many times.
i just wanted to say how much I enjoy the place. the tasty food is great value and the drink prices are absolutely awesome.

You seriously can't go wrong with the Counting House.
The staff and management are brilliant and very friendly and always have a smile on there face.

Always clean and inviting.
Keep up the great work.

August 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look