Had speedy and effective response from customer services and got drip kit working. Yet to test timer function. Comment about lack of phone no still stands - easy to resolve in 3 min phone call. Cumber... See more
Company replied
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See what reviewers are saying
We have waited all through the tomato growing experience of '22 and beyond but can now say that the auto watering system worked superbly well. We had to top up by variable amounts; the plants were mo... See more
Ordered/paid for an item on 6th June 2022 Never received item and fobbed off with the standard "we are sorry, but" I finally cancelled and chased a refund via PP Eventually received refund 3... See more
Company replied
My hydropod arrived well packed, in perfect condition and on time. The product is exceptional, I now have two, each taking 40 cuttings. I have heaters in both which I'm sure speeds up rooting. My l... See more
Company replied
Company details
Written by the company
Greenhouse Sensation design and manufacture products that make it easier for anyone to grow stronger, healthier plants. Their Vitopod Propagator has won many Best Product awards including from BBC Gardener's World and Grow Your Own magazine, whilst their Quadgrow was Awarded 'Best Buy' - Four-In-One system by Which? Magazine All of the products are designed and manufactured in the UK.
Contact info
Building 98, Vantage Point, The Pensnett Estate, DY6 7FR, Kingswinford, United Kingdom
- info@greenhousesensation.co.uk
- greenhousesensation.co.uk
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service, great products.
I ordered the small greenhouse waterbutt. I am very pleased with the quality and it is exactly what I need.
Using, and ordering from Greenhouse sensation was easy and straight forward from start to finish. I was kept informed throughout. The descriptions on the website were clear and concise.I will have every confidence in ordering from Greenhouse Sensation again.
August 2, 2022
Reply from Greenhouse Sensation
Hello,
Thank you so much for taking the time to leave this great review.
We really appreciate your feedback and are so happy that you have found your entire experience with us so positive.
Your custom and support means a lot to us.
Many thanks,
Kate
Greenhouse Sensation
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great product
great product, and quick delivery of the items ordered, would definitely use this company in the future, well done 👍
August 1, 2022
Reply from Greenhouse Sensation
Hello Mark,
Thank you so much for the great review, we really appreciate it.
We're so glad to hear you're happy with the service you received and look forward to welcoming you back in the future!
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hello,
Thank you so much for the great review, we really appreciate it. It's great to hear that you are happy with the service you received!
Many thanks,
Kate
Greenhouse Sensation
First class service
First class service, order delivered on time, good quality items. Will definitely use again.
July 29, 2022
Reply from Greenhouse Sensation
Hello Frank,
Thank you so much for the great review, we really appreciate it.
We're so glad to hear you're happy with the service you received and look forward to welcoming you back in the future!
Many thanks,
Kate
Greenhouse Sensation
fastest delivery from you great keep it…
fastest delivery from you great keep it up thank you
July 27, 2022
Reply from Greenhouse Sensation
Hello Michael,
Thank you so much for your great review. We always endeavour to get orders out as quickly as possible and are so glad to hear you're happy with the service you received!
Many thanks,
Kate
Greenhouse Sensation
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Very happy with my Hydropod
Very happy with my Hydropod. It’s easy to spot if cuttings have rooted and they do seem to root more quickly than in compost.
July 25, 2022
Reply from Greenhouse Sensation
Hello Cathy,
Thank you so much for your great review. We're so pleased to hear that you're very happy with your Hydropod!
It is one of our bestsellers for good reason!
Many thanks,
Kate
Greenhouse Sensation
Still waiting for the second half of my…
Still waiting for the second half of my order to be sent
July 24, 2022
Reply from Greenhouse Sensation
Hello,
So sorry to hear you are experiencing an issue with your order.
I have looked into this for you but can't see an issue on our system or any correspondence from yourself. We sincerely apologise if this is an oversight at our end.
Could you please contact our team at info@greenhousesensation.co.uk with some more information about the issue and we will ensure the matter is resolved.
Many thanks,
Kate
Greenhouse Sensation
Ordered replacement hydroponic holiday…
Ordered replacement hydroponic holiday valves and sent out in good time 🥰
July 22, 2022
Reply from Greenhouse Sensation
Hello,
Thank you very much for your great review. We're so glad that you're happy with your order and the prompt delivery!
Many thanks,
Kate
Greenhouse Sensation
A very lucky find.
Absolutely delighted with my purchase. It is a lock for an outside tap. Delivery was fast. I found Greenhouse Sensation by chance. Shall certainly use them again and highly recommend.
July 21, 2022
Reply from Greenhouse Sensation
Hello Janet,
Thank you so much for your great review! We're so glad to hear that you're happy with your purchase.
We really appreciate your recommendation and support!
Many thanks,
Kate
Greenhouse Sensation
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Great purchase tomatoes growing fast
July 19, 2022
Reply from Greenhouse Sensation
Hello Angus,
Thank you very much for the great review. We're so glad you're happy with you order and are seeing great results!
Many thanks,
Kate
Greenhouse Sensation
Great product and great company with…
Great product and great company with excellent customer service
July 17, 2022
Reply from Greenhouse Sensation
Hello Rosie,
Thank you so much for your great review. We're so pleased to hear how happy you are with everything!
We really appreciate your custom and support!
Many thanks,
Kate
Greenhouse Sensation
Nutrigow works extremely very well
Nutrigow works extremely very well. been using it for years for greenhouse tomatoes, tried using it last year on other plants - outside veg - with some remarkable results. never had a 340g salad potato before!
July 14, 2022
Reply from Greenhouse Sensation
Hello Gordon,
Thank you so much for your great review, we really appreciate it.
We're so glad that you're very happy with your Nutrigrow Plant Food - it is one of our bestselling products for good reason! We hope you continue to have such plentiful results!
Many thanks,
Kate
Greenhouse Sensation
Click and drip watering system
I purchased a click and drip watering system from Greenhouse sensations several weeks ago. I have struggled to get it to work and requests for advice have been ignored. Customer after-sales service seems very poor and would not purchase from this company again.
Since writing this review, someone from the company has been in touch and problems with the system have been resolved
July 13, 2022
Reply from Greenhouse Sensation
Hello Helen,
So sorry to hear you haven't had a response from our customer care team.
We have flagged this and a member of the team will be in touch to resolve the issue.
Apologies again for any inconvenience caused.
Many thanks,
Kate
Greenhouse Sensation
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The Quadgrow self-watering planter is brilliant but don’t spend the extra money on the solar version.
The Quadgrow self-watering planter is the best self-watering planter I’ve ever used and I’ve tried two others!
I have bought the standard 8 planter compost version but also bought the solar hydroponic version that was advertised as better growth and better amount of cropping but growing the two versions side by side I have been very disappointed with the solar version, sounds great in principle but the compost version is doing twice as well given the comparison, I have two tomato plants and 2 Carolina reaper chilli plants in either of the comparisons.
July 12, 2022
Reply from Greenhouse Sensation
Hello,
Thank you so much for your great review. We're really glad to hear how happy you are with your Quadgrow!
Sorry to hear that you've not seen the expected results from the solar version. We really appreciate your feedback and have passed it on to our team.
Thank you again for your custom and support!
Many thanks,
Kate
Greenhouse Sensation
Product is well made
Product is well made and seems to do the job. Will definitely be using it each year. Asked a question prior to purchase…. Answered straight away, asked a question after purchase…… heard nothing!
July 12, 2022
Reply from Greenhouse Sensation
Hello Jude,
Thank you for your review. We're so glad to hear that you're happy with your order.
Apologies that you haven't received a response to your query, a member of the team will be in touch shortly to help.
Many thanks,
Kate
Greenhouse Sensation
quadgrow spare parts
I needed spare parts for my quadgrow - they processed the order and sent them efficiently
July 12, 2022
Reply from Greenhouse Sensation
Hi Heather,
Thanks so much for your great review. We're so glad to hear you're happy with the service you received.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hello,
Thank you for your great review! We're so glad you're happy with your pots - that's great to hear.
Many thanks,
Kate
Greenhouse Sensation
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A very satisfied customer.
I have bought many of this company’s products, and never been disappointed. Highly recommended.
July 10, 2022
Reply from Greenhouse Sensation
Hi James,
Thank you for your great review! We really appreciate your continued custom and support, and are so glad you're pleased with all your orders!
Many thanks,
Kate
Greenhouse Sensation
No response to question
Greenhouse Sensation (GS) is a great company selling great products and generally customer service is very good. However, I have emailed GS on 3/6.14/6 24/6 and 6/7 and used the online ‘angel’ but have not received a reply to my question and cannot get through by phone.
Please can you reply? All I want to know is why my GS electric timer will not switch off and keeps dripping.
----------
Thanks for your reply. I have sent a further email with same question today 11/7. Please reply to my question, Thanks
July 9, 2022
Unprompted review
Reply from Greenhouse Sensation
Hi Scot,
Sorry to hear that you've not had an answer to your query. Our team endeavours to reply within 48 hours so I'm unsure how all your emails have been missed, apologies for this.
Unfortunately, as you haven't left any details I am unable to check on this for you.
If you could please email the team at info@greenhousesensation.co.uk - I will ensure it is picked up straight away.
Many thanks
Kate
Greenhouse Sensation
Very good service.
July 8, 2022
Reply from Greenhouse Sensation
Hi Simon,
Thank you for your great review! We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
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