Ohms Reviews 

Zero stars if it was possible. After moving into a property in April 2020 who were supplied by GNE, I have only just sorted out a outstanding bill from the previous owners of over £600. I rang Green Network energy must be over 50 times to sort this issue. Each time I was told it was sorted, however debt collectors turned up at my door demanding the money even though it wasn’t my bill. It seems they do not communicate with each other, I must have wasted over 50 hours of my own time on this issue. Terrible customer service. Do NOT go with this company. I have now being waiting on a refund of over £200 for a month as I overpaid when I HAD to be their customer until I could switch over to SSE, also... they said they would give me £50 compensation for all stress caused. I am still waiting on this too. I have rang up twice and emailed over 10 times to sort this out but this shocking company will not give me my own money back and money they promised as compensation.

IN RESPONSE..

Jon, I have not received my money and I am happy to send you a bank statement to prove this. Ring me as soon as possible.

good experience changing to the green network easy with no fuss.

I renewed with GNE because I've had no problems over the past year and the renewal price was just a couple of coppers more a month than the comparison sites I used. Also, I don't have to use the dreaded smart meter.

So far so good. Smooth transfer.

Diabolical customer service! According to the call handlers they cannot put you through to the appropriate department. The handler has to send an email and ‘the department will respond in due course’ - not a word!
GNE arranged for a smart meter to be fitted. After two weeks the in house display stopped working. GNE said it’s down to the installer. The installer said GNE need to change some settings at their end. Months later nothing resolved, so I decided to leave GNE at the end of my term.
I was going to stay with GNE, but the offer they sent me changed (the price increased) when I was attempting to renew the contract.
I left GNE in November 2020 and am still (end January 2021) waiting for them to calculate the final bill - there is a credit balance on the account and they owe me money of course! I rang them in December and of course no response beyond the call handler saying ‘I will email the billing department and they will get back to you.’

Great service so far. Applied and sent meter readings when requested and they sort out everything with previous provider.

Incoming electric future!

i recently change to green network and found the change when smoothly and communication from the company has been good

Can’t really give feed back my change over was smooth can’t, add any more to say.

Switched to Green Energy just 3 days ago. So far every thing is fine, the information the company emailed was clear and the online account is user friendly.

Good service, simple meter reading submission. more importantly, very reasonably price electricity.

switch was without problem and communication good. Rather too early to really access the company but thus far fine

I immediately require the meter readings I sent you as Scottish Power are insisting they require them from me I for some reason have mislaid the slip on paper which contained the readings sent to you.

Yours

J. Smith

Only started 3 months ago. Easy to switch. Monthly amount seems about right.
Get 3 monthly revues. No problems so far.

Very pleased so far with the efficient and friendly customer service and ease of change from previous supplier. No complaints with prompt and helpful staff.

I had been with this company for almost two and years. When I moved to them I told them that I had a smart meter installed by the my previous supplier. They said that there company was not compatible with the smart meter and that they would install new smart meters for gas and electric.
Time passes and nothing. Every time I contacted them it was “we are not currently installing in your area “
A man from the company would come every three to four months and take a reading.
Now I wasn’t happy allowing anyone him in my home and felt quite uncomfortable about it.
My previous supplier got the readings automatically.

According to Green Network records say that I never made a request for a smart meters to be installed in my home.This totally untrue.

Then came COVID-19.
My husband was self isolating for health reasons. We could not let anyone in our home as it would be a serious risk.
I decided that I had waited almost two and half years and nothing was coming from this company so I moved to a new supplier.

I moved to the new supplier and just over two weeks I received my bill. Green Network said that I didn’t give them a months notice.
I explained to them the reason I left was because they didn’t fulfilled there comments to install smart meters.
I explained that my husband was isolating from COVID-19 and no one should come in to our home.

I then started getting demand notice to pay my bill. The first demand was for over £280. I was astonished as the monthly bill had been paid and in the summer I was always in credit. I stopped my bank to pay until things were clear and sorted out.
This all happened last July and August. I have emailed them so many times and they delayed answering for some time. But when they do reply my bill have dropped down £170 and then dropped down to £85 and because of slow to respond they were taking £10 off.

At present I am waiting for a response to the three emails and one phone call.
They are threatening me to pay up. If I don’t I am going to have extra charges put on my bill.
I would like people to be very aware when you have a issue with this company they say call them. But there is no point in calling them as they will not listen to you and as I said I have three emails and one phone call that they have not gotten back to me in response to my questions.

Extremely poor customer service. There demanding threats written in RED is so upsetting.
Be weary not to get involved with this company as they are not nice people.

Joining green network has been super easy and no fuss so far. The sign up instructions are easy to follow and the website where you leave your readings is super easy to navigate. Only been with them a day or two but so far so good!

The switch went through well. Everything they said would happen, did and on time. Customer service seems good.

So far so good. No problems with sending readings for both gas and electricity readings.

Very smooth transfer from present supply
Attractive rate and good support