De eerste twee ritjes met Greenwheels waren echt super top. De app werkt perfect en je ziet aan alles dat Greenwheels super consumer focused is hetgeen convenience op premium oplevert
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Within expectations as to cleanliness (some crumbs left by previous users). Everything works. My pet peeve is the time I have to spend time to examine the car to report any new damage (if any) and... See more
Company replied
Great cars, and excellent availability. I personally really like electric cars, and I'm glad Greenwheels promotes this. I wish for them to expand more around the NL and EU. I also like their administr... See more
Company replied
What is the point of a short trip car rental company that charges 6 euros in fees per trip? That 30min booking to pickup shopping, pick someone up from the train station or an item from marktplaats... See more
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Company details
Written by the company
Greenwheels biedt deelauto's aan door heel Nederland. Je kent ze vast wel, onze rode auto’s en witte auto's en bestelbusjes die je op straat ziet staan. Het werkt supermakkelijk: met onze app reserveer, open en sluit je de auto. Met 2.800+ deelauto's door heel Nederland staat er gelukkig altijd een auto in de buurt klaar om te huren. Zo slim is autodelen!
Contact info
Postbus 23191, 3001 KD, Rotterdam, Netherlands
- greenwheels.com
4.0
Great
4K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Go Greenwheels!
We have been car free for almost 4 years now and greenwheels has made this definitely easier.
It's an easy booking system, simple but safe cars and responsive customer service.
September 29, 2025
Unprompted review
Reply from Greenwheels
Hi Michelle, great to hear Greenwheels has made going car-free easier for you! We’re glad you find the booking system simple, the cars safe, and our customer service helpful! 💚 ^Lin
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Easy and straight forward experience…
Easy and straight forward experience from beginning to end. App is very user friendly and once you open the car, the app clearly walks you through all steps to get it started.
Very convenient as they have a big fleet of cars very close by.
September 30, 2025
Unprompted review
Reply from Greenwheels
Hi Blanca, great to hear you found the experience easy and the app user-friendly! 💚^Lin
Lots of cars in the neighbourhood
Lots of cars in the neighbourhood. Good app (especially recent upgrade). Works well.
September 29, 2025
Unprompted review
Reply from Greenwheels
Hi Paul, great to hear the app works well for you and that there are plenty of cars nearby! 😊^Lin
Reply from Greenwheels
Hi Dinko, we’re glad to hear that you’re happy with our service!🚗💨^Lin
Simple to use
Using a car is simple with Greenwheels, with clear instructions and an informative app.
September 26, 2025
Unprompted review
Reply from Greenwheels
Hi Lex, great to hear that using our cars is simple and that the instructions and app are clear and helpful! 💚^Lin
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The service is perfect, but
The service is perfect, the only downside: I used the same car three times and each time it was quite dirty. Someone even smoked inside. I believe it could use a deep clean every now and then.
September 25, 2025
Unprompted review
Reply from Greenwheels
Hi Anto, sorry to hear that you found a car dirty. That's something we don't want, of course. If you report this in the Greenwheels app, we'll know that the car needs extra cleaning. That way, the car remains pleasant for everyone. Glad to hear you're satisfied overall.^Mara
Smooth
Smooth, well thought out system, good customer service. Cars are basic but work well. It is very similar to other systems, like communauto in Montreal. The focus is on functionality and eco-awareness. The green impetus is visisble and I personally appreciate that Greenwheels sticks to its ethics rather than going commercial and flashy.
September 12, 2025
Unprompted review
Reply from Greenwheels
Hi Christoph, glad to hear your experience with Greenwheels went smoothly! Thank you for your positive review. ^Mara
Nice concept, very bad service
The concept worked great, until you rent a car for a seemingly reasonable price but then get an invoice of more than double the amount. Multiple emails went to the customer service but no reply. And when you try to get your deposit back and delete your account the buttons in the app suddenly doesn't work so it makes it impossible to delete your account.
September 16, 2025
Unprompted review
Reply from Greenwheels
Hi Colin, I'm sorry to hear that your invoice is higher than you expected. Unfortunately, I can't help you with this because I don't have your account details. Please contact customer service on 088 2100 100. They can explain how the invoice is calculated and end your account if you wish. ^Mara
The cars are always dirty and stinky
Its a shame. The concept is great. I just wish people took better care of the cars. The cars are always dirty and stinky.
September 6, 2025
Unprompted review
Reply from Greenwheels
Hi Corinne, sorry to hear that you reserved a dirty car. If you report this via the Greenwheels app, we will take action to ensure that car sharing remains a pleasant experience for everyone. ^Mara
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neighbourhood sucks
The app, the car and the service are great. Some of the people who use the car in my neighbourhood are the total opposite. Always leave trash in the car and have always dirty feet.
September 4, 2025
Unprompted review
Reply from Greenwheels
Hi Mia, We are glad to hear you are happy with our app, cars and service. It’s unfortunate that not all users leave the car clean. We’ll share your feedback internally, as we want every ride to start fresh and comfortable. If you come across this again, please report it directly in the app so we can follow up. 💚 ^Lin
I created an account… had issues with…
I created an account… had issues with uploading documents and payment. Then received an email saying that my account was deleted … payment then went through! I have sent several emails over the last two weeks and no one is replying!! I am asking for my account to be reactivated
August 23, 2025
Unprompted review
Reply from Greenwheels
Hi Jenny, sorry to hear about the trouble with your account. That’s definitely not how it should go. Since you’ve already emailed us, the quickest way to get this resolved is to contact our customer service by phone. They can check your account right away and help you further. 💚 ^Lin
The cars are everywere and very handy
The cars are everywere and very handy. My car though ahd some damage and the app was not working properly , so i could not upload the pics of the already existing damages. when I called the custumer service they told me to follow a link which did not exist. i hope they will not charge me for the damage which i did not make!!
August 31, 2025
Unprompted review
Reply from Greenwheels
Hi Dario, glad to hear you can always find a Greenwheels car in your neighborhood! Sorry to hear the app wasn't working properly. Fortunately, customer service has made a note of this. If you haven't sent the photos yet, please do so. On the Greenwheels website, click on the ‘help’ tab. At the bottom of the page, you'll find the ‘email us’ button. You can use this to share the photos with us as attachments. I hope you had a pleasant trip! ^Mara
Easy support and all working smoothly
Easy support and all working smoothly. Gives “freedom of mind”
August 30, 2025
Unprompted review
Reply from Greenwheels
Hi, I'm glad everything went well and you got support easily. Thank you for sharing your positive experience. ^Mara
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Close location
Close location. Easy acces. Parking always available. Car in good maintenance. And no stress of a private car 🥳
August 30, 2025
Unprompted review
Reply from Greenwheels
Hi, how nice that you no longer have to worry about maintaining your own car! With your own parking space and a car always available, you don't have to worry about a thing. ^Mara
I tried to create an account
I tried to create an account, while the deposit was charged, their system failed to create me one.
Impossible to get help from the customer service, and they never replied on my messages.
Impossible to get my money back as noone is replying and they can not help while I am calling them.
August 29, 2025
Unprompted review
Reply from Greenwheels
Hi Andras, I'm sorry to hear that you're having trouble creating an account. I searched using your first and last name, but unfortunately couldn't find you.
It's best to contact our customer service. They will be able to help you with this. If they are unable to help you, they will forward your problem to our IT team. You can reach customer service at 088 2100 100 or use the contact form on the website. This way, we can ensure that you will be able to use a Greenwheels car soon. ^Mara
Great app
Great app, great service and very flexible when you may not make back it in time you can get a bit of extra time. So no hurry.
August 27, 2025
Unprompted review
Reply from Greenwheels
Hi Jochem, great to hear you’re happy with the app and service, and that the extra time option makes things easier when you need it. 😊^Lin
Reply from Greenwheels
Hi Jeroen, we're so glad you find our services easy to use! We do our best to make sure that's the case. See you on your next ride.💚 ^Mara
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I forgot my keys in the car
I forgot my keys in the car. Then I called customer service and they told me they would open the car for me. Then they just created a booking in my account for that car and they charged me 4 euros WITHOUT TELLING ME to open the car. So if you forget something in the vehicle, know that this lowlife scammer company has no shame or pity and will just take your money to open and close the door. Never using it again. I'm getting my deposit back.
August 23, 2025
Unprompted review
Reply from Greenwheels
Hi Fede, we’re sorry to hear about your experience; that’s certainly not our intention.☹️ Please reach out to our customer service again so we can look into a suitable solution for you. 💚^Lin
Of course it is perfect to have a car…
Of course it is perfect to have a car just at the distance of my mobile phone and always available but the cars was old, without automatic transmission. Automatic gear should be standard these days. And the car could have been cleaner
August 23, 2025
Unprompted review
Reply from Greenwheels
Hi MS, it’s great that having a car so easily accessible works well for you! Some cars may be older or less clean, but you can report this directly in the app. We also offer automatic cars for those who prefer them. 💚^Lin
Very convenient
Clean car, runs perfectly and convenient to rent and extend the rental period. I’m a fan.
August 22, 2025
Unprompted review
Reply from Greenwheels
Hi Diana, great to hear the car was clean, ran perfectly and that renting and extending went smoothly for you. 💚^Lin
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