Grip500.nl Reviews 

Ik wacht net als Jans, inmiddels 9 werkdagen op 4 banden. Die van mij liggen ook bij GLS in Duitsland.

05/12/2024 18:20
The parcel has reached the parcel center and was sorted manually.

Germany Neuenstein

Inmiddels is 1band volgens GLS in Nederland, de andere 3 in Duitsland. Wordt vervolgd.
Heb case aangemaakt bij Grip500.

07/12/2024 00:39
The parcel has reached the parcel center.

Netherlands
06/12/2024 21:12
The parcel has reached the parcel center.

Netherlands Utrecht

Do not buy from them, they don’t have after sale support. Very bad experience, I’ve been waiting for more than 12 working days and the order still not arrived, I’ve opened a ticket as they suggest to do if you have problems, no answer. Very bad experience, don’t recommend

ATTENTION ! The company does not comply with its VAT refund commitments.
One year ago I bought tires from the company, with the prior agreement that the VAT amount would be refunded. The refund was approved by the Belgian Ministry of Finance, but the company has not yet refunded the amount.
Moreover, after sales contacts with the company are almost impossible.

Best price in Europe, smooth delivery process. And delivery within reasonable time.

I am convinced that all their good reviews are bought from the first to the last. They all emphasize the speed and good service and this is something that is conspicuous by its absence here. The only way you have to contact them is through WhatsApp, but you will speak to an artificial intelligence that knows little more than to apologize. I bought my tires a few days ago, the delivery period has already passed and after a few more days trying to speak to someone in the flesh I still don't know ANYTHING. I have been buying online regularly for more than 10 years and I have never found a company that does not have technical service, or gives information about the shipment "if it has already been made" or anything. We could say that buying from them ensures you enter hell. Not taking into account that they sell tyres, in my case for winter, and that if they do not meet the delivery deadlines and as expected it snows, you obviously only have two options: risk your life on the road or risk your job by not being able to go to work.

Unpresentable.

Where is my tires 45 days I am waiting and only answer that I received here from grip500 is please enter contact with our support but I sent 10 messages there and here both support is not working it is worst customer service I have seen!

Fraudsters!

The company does not comply with Danish law and provides no customer service.

I bought 4 new tires three weeks ago, which were delivered by courier after a few days. When I unpack the tires, I notice large bulges and distortions in one of the tires. I immediately take pictures and send a written complaint to Grip500.

They reject the complaint, claiming that there’s nothing wrong. According to them, the bulges and distortions will straighten out when the tire is mounted. I contact our local tire fitter, who has a different opinion. He believes there is a risk that the tire cannot be properly balanced due to the bulges and distortions. The same feedback comes from another local workshop.

I write to Grip500 that we do not agree with their assessment, and I request a replacement tire. This is rejected, and I’m told that if I want to return anything, it will be at my own expense. I’ve now been arguing with them for nearly 3 weeks. They refuse to help and also won’t sell me a new tire as a replacement for the defective one. I have offered to have the tire mounted to see if they are right, with the understanding that they would send a new tire if they’re wrong. They simply refer to the fact that if the tire has been mounted, it can no longer be returned. Regardless of what we do, I have simply bought the 4 tires as they are, including the bulges and distortions.

Their customer service is not Danish, so all communication from their side has been done through Google Translate. They have been downright rude and unpleasant in their language towards me as a customer.

I cannot in any way recommend people to do business with them.

ZERO stars from here.

only three stars because: the price is good high speed of delivery but, there is always a but I ordered a tire with mounting from your partner on your page it says that I will be notified by email when the tire arrives at the fitter you didn't do it and I didn't know that the tire was being fitted for five days I found it strange that the delivery was taking so long, so I called the fitter who told me" the tire is waiting for you for five days" luckily it wasn't urgent, I'm not going to the annual event until next weekend that's why I give you "only" three stars

Two times in a row, ordered , paid for and not delivered.. Not getting my money back untill they have the tyres back at base?
Never came across a company this stupid!
Really, don't buy from this lot.

Alles OK! Recommend!

Ordered Vredestein quatrac pro ev 235/45/18, delivery man left tires by the door so not good at all but I'm not blaming seller for that. Overall good experience, tires were 4 months old when delivered so also good, best price on market.

Will definitely use again.

Quick delivery and great customer service.

Totally NOT trusted online pneumatic shop! When refunding the money for tires NOT delivered!!! I was charged €25 per piece!!

Super goed behanded

The worst service you can image. Four tires ordered on 23 november, only shipped on december 4th, with no communication. Only two tires delivered. Then begins a long conversation with customer service, with slow and inaccurate responses. I will spare you the full details. Meanwhile I bought two tires elsewere and asked GRIP500 to cancel the sale as I am entitled to according to their own sales conditions (point 8.2).The only reaction is "be patient we are looking in to it". Suddenly on January 22 I get a message from Grip 500 that the tires have been delivered in January 16th. After much searching I find the two tires two garages further. I immediately ask to return the tires. No reaction except the usual "be patient, we are looking into it". After three reminders on how to return the tires, they send me a message 6th of February, that the deadline of return has been exceeded. Therefore your request has been declined.
I highly recommend this company, if you like to receive your summer tires in winter and your winter tires in summer. You like to spend hours with customer service to try to get an answer. And finally you like to get ripped off.
If this is not what you desire, stay away from this company.

reacting on the response from Grip500: my service ticket number is 25708175 and as you will see I am waiting for an answer since feb 7th, so much for the "24 hour response time"

I ordered tires from them on Monday. The winter tires arrived without any problems on Thursday. Despite different opinions, I am very satisfied.

Hello, on 12th of September I hâd Iederei 4 tyres Goodyear allseason 235/50R18 SUV 101 for my GLA. The order came on 15 afternoon. In the same day tyres were already mounted. Driving with them at 2.2 PA. air pressure is very comfortable as well as the regime of the car on confort. But such kind of tyres are likely for cold temperatures 8-15 C mostly when it’s raining, I didn’t experienced such weather yet still September. But can surely say that if you’ll need safety on winter depends where you drive which places you’ll definitely will need chain for all season or original wintertyres I believe. With these kind of save 200 euros to change each season and you can drive for 4 season easily on average 50k km. That’s it for know. Of course it deserves to change the tyres with a new protector when you want to have a different dealing by driving. Thanks