Grip500.nl Reviews 

First I was also sceptical about this company read few negative reviews and also noted that customer serivice is only available via mail.
I ordered tires for my Volvo V90 Cross Country, these are special Pirelli noise cancelling tires, specifically developed for Volvo. The tires were delivered by DPD with tracking code in 3 working days to my door and they were also in perfect condition, the DOT code also stated they were produced 9 months ago, which is totally OK. Already mounted and they are perfect. So overall, I was totally happy with the process, I saved 400 EURs compared to KwikFit and more than 1000 EUR compared to the Auto stealership :)

I'm still waiting for my delivery, and I do not have any details on the date !

Fast delivery not completely list of fitters in amstelveen

Fast delivery and the price is good, unfortunately my tires came without FSL rim protector as written on their website, but overall I’m satisfied

This review is in reference to another review I did recently. I ordered front and rear tyre for my motorbike. It was one order. I received two order confirmations, I assume because tyres came from different suppliers. Not a big deal for me and no additional transportation costs. It took the tyre to arrive in 4 working days, which I think is fair having to come from southern Europe whereas I live in NL. Upon arrival of the tyre I saw it was the wrong type. I had to make fotoos and send to Grip500 customer support. As myself we concluded the packed tyre was a different model then the one I had ordered. Product label and shipping label were different. In stead of Bridgestone AX41, I received an AT41. When checking back on website I noticed that both the image as well as description of tyre I wanted were correct however the prtnr AEN was from a different tyre. Grip500 explained to me the AEN (partnumber) is binding in order, not the associated image or description of the tyre. I find this odd as customer will be able to identify image and model description not a partnumber. Also in the order confirmation, the invoice and shipment notification the EAN number was not mentioned which made it anyhow impossible to check whether I was going to receive the right one. As I was in a hurry, I again ordered the right tyre based on image and description because I thought this would be a one-off error from supplier. I took some risk on refund but Grip500 assured me I was going to be refunded. This second order had same problem as the first order, wrong tyre delivered. I went back to site and saw the errorous product description and image were corrected and it now did represented the tyres I was receiving however not ordered in my view from image and description. So I looked again for the tyre I wanted to order and found one which was completely correct in image and description and ordered that. I was relieved to see after arrival, it was the right tyre and it was delivered in three working days, just in time for garage appointment needed for my bike. So assuming I will get my refund, looking how I was helped by customer service, I rate this particular set of orders 3/5. Having received two other orders completely according the spec and within 3 working days, I gave those 5/5 and would still consider buying at Grip500. I do recommend you read tyre description carefully and would suggest Grip500 to add a quality control step allowing customers to check correctness of information supplied thru site.

Worst customer service I've experienced, wouldn't recommend to anyone.

Please contact me by email. Alina from your support says she can’t do anything about this…

The correct order number is: NL-0522-07972!!

A disaster, they have discounted me €25.- for return shipping when the rubber of the tire was too hard and dry, impossible to mount. They can´t sell like this a circuit tire, when they should be much safer than street tires. Very bad, very slow customer service and I feel I have been ripped off.

Goodyear vector 4seasons gen-3. Fast delivery and very fresh tires. 16week/22year we have 2nd part of May.

Registered, ordered and receiver within few days from Spain. No delay or any problems. Small suggestion maybe to inform the customer about delivery moment.

Very
good service and price ;)

I am very satisfied with the express delivery. Package tracking capabilities. Everything in accordance with the announcement . I received all the information on an ongoing basis by email. Tires at a very concretional price. I recommend to use more than once

This is the second time we are using grip500. everything is as expected.
i did not get an old tire, it was nice and new. prices are good. i recommend.

Purchase of four new rims came without bolts/mounting set. Customer service is a nightmare. Chat function on website is only for products (nothing can be achieved just round the roundabout). After care only via email which doesn't get a response. My advice go to a local store for your purchase. I called one nearby, immediately told me to come with one of my new rims, checked and got me the correcr bolts. They also had my rims for sale...

The support is a big problem. Dont solve the problems fast.

Fast delivery, and cooperative people.
I am really happy with their service.