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Grisport UK Reviews 

520
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, often noting their durability and excellent fit without needing a break-in period. Many appreciate the robust construction and waterproof features, suitable for various activities. The ordering process is frequently described as easy and seamless, with fast and efficient delivery. However, some people experienced product quality issues, such as faulty items with open seams or inner lining problems, and some found their waterproof boots leaked. A few reviewers also noted inconsistent sizing, leading to returns, and reported dissatisfaction with customer service regarding delayed replacements or unfulfilled orders.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the excellent quality, comfort, and... See more

Quality

Users describe positive interactions with quality, frequently praising the superb quality and fit of shoes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering and quick... See more

Service

Customers had positive experiences with service, often describing it as brilliant, quick, and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like Grisport footwear based on several years expeience. I recently ordered direct. The price and delivery was excellent. Just after my order was delivered my wife had reason to call customer... See more

Rated 5 out of 5 stars

Brilliant shoes, these are my second pair. Good looking, bright red with black rubber toe rands, wide toe bed, easy lacing so quick to get on and off. Great comfort and stability with grippy hardwe... See more

Rated 5 out of 5 stars

After several years of use and having completely worn out my current pair of Lady Glide walking boots which I wear almost every day for my outdoor job and dog walking, I didn't hesitate to buy anothe... See more

Rated 5 out of 5 stars

I have bought online Lady Adventurer walking boots as I needed proper waterproof boots. They are lightweight, very comfortable and most importantly waterproof! Tested in long wet grass while walking d... See more


Company details

  1. Footwear Wholesaler
  2. Shoe Store

Written by the company

Grisport produced its first pair of walking boots in 1977, at the foot of the Dolomites in Italy – a region known for rugged landscapes, demanding trails and a deep heritage of craftsmanship. Since then, Grisport has grown into one of Europe’s leading outdoor footwear manufacturers, producing over 20,000 pairs of boots every day and offering more than 5,000 product models across its range. Built on a commitment to comfort, durability and performance, Grisport boots are designed for people who spend time outdoors – whether you’re heading out for a weekend walk, tackling tough hill routes, or simply looking for reliable everyday footwear that can handle the British weather. Our product collections include a wide variety of styles, from lightweight walkers to hard-wearing leather boots, with many designs featuring key technologies such as waterproof membranes, supportive footbeds and high-traction outsoles. Sustainability is also important to us. Grisport’s main factory in Italy is one of the greenest in Europe, running almost entirely on solar energy, helping reduce environmental impact while maintaining the high standards our customers expect. This Trustpilot page relates to the official UK consumer website only, where customers can shop the widest selection of Grisport products and receive dedicated UK service and support. We truly value every review and use customer feedback to help us continually improve our products and shopping experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

520 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(520)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My husband now has 3 pairs of Grisport…

My husband now has 3 pairs of Grisport shoes and we have both just purchased a pair of walking shoes. Their shoes are excellent quality, never need ‘wearing in’ and are comfortable from day one. Highly recommend. Ordering and delivery both quick and easy.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

After having a replacement knee i…

After having a replacement knee i suffered some nerves damage resulting in an uncomfortable foot.
The fit of the boots is so well made i find them really comfortable and can walk my dog much further then expected, thank you

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality Anti-Shock Innersoles

Having purchased & been very satisfied Grisport hiking boots I thought I would try out their Anti-Shock innersoles & after my walk yesterday I am so glad I did. Complete comfort from start to finish! Delivery was efficient via Royal Mail & for the quality of the product very good value. Will certainly buy these & their boots again.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Walking boots

Great customer service and fast delivery. The walking boots are the most comfortable I have ever had. Would highly recommend.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I am on my third pair of walking boots…

I am on my third pair of walking boots from Grisport. Each pair has been comfortable from the get go and not once have I had a leak, despite them not being Gore-tex.

I have recently had to return my latest pair due to a fault. The return was easy and they have refunded the purchase price without any fuss. Great service.

As a result, I have purchased another pair, which arrived within 24 hours.

I really cannot recommend Grisport highly enough.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Grisport walking boots

I had my previous Grisport walking boots for years, they probably would have lasted another couple of years but I fancied some new ones. Same great quality, comfortable, and lightweight. Very happy with my purchase and would recommend 🙂

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Bought some walking boots Reflex blue…

Bought some walking boots Reflex blue they are really nice comfy boots probably the best I have had they are so light and fit well these will now be my go to walking boots, free delivery and free exchange if you don't like the fit but I find them true to size

March 3, 2026
Unprompted review
Rated 2 out of 5 stars

Not very good boots

I didn't purchase directly from Grisport but through Charles Clinkard but they are Grisport Boots so want to warn people to buy other boots.

I purchased Grisport Glide ladies leather waterproof walking boots in December 2020. By August 2023, I had to request a replacement due to a fault developing at the front, which led to water ingress. Unfortunately, the replacement pair developed the same issue, which I reported in March 2023.

The response I received from Charles Clinkard suggested that footwear will naturally experience wear and tear over time, and that the replacement pair had provided a reasonable lifespan. While I understand normal wear and tear, I remain concerned about the durability in this case, especially as the boots were only worn occasionally, typically at weekends and not every weekend.

Having previously owned a pair of Brasher leather walking boots that lasted over 10 years, my expectations for durability were understandably higher. In comparison, the repeated failure of a core functional feature—waterproofing—is disappointing and raises questions about the long-term reliability of this product.

April 20, 2026
Unprompted review
Grisport UK logo

Reply from Grisport UK

Thank you for your review. We are sorry to hear you are disappointed.

We would like to clarify that the original purchase was made in December 2020, nearly six years ago, and not directly from Grisport but through Charles Clinkard. Grisport footwear is covered by a 12-month warranty against manufacturing defects.

Despite the boots being well outside the warranty period, a replacement pair was provided in March 2023 as a gesture of goodwill. We understand your concern that the replacement pair has now developed an issue, but this has been reported almost three years after the replacement was supplied.

Waterproofing issues caused by a manufacturing fault would normally become apparent within the first few wears or early use, rather than after several years. Over time, all walking footwear is subject to natural wear and tear, flexing, treatment, storage conditions, and use, all of which can affect performance.

While we are sorry that the boots have not met your expectations, we do believe both the original pair and the replacement pair have provided service beyond the standard warranty period. For this reason, we are unable to offer a further replacement.

Grisport takes product quality seriously and we remain proud of the durability and performance of our boots when used and cared for appropriately.

Rated 1 out of 5 stars

Sent my order to a completely different…

Sent my order to a completely different part of the country and refused to replace, retrieve or refund it

April 15, 2026
Unprompted review
Grisport UK logo

Reply from Grisport UK

Thank you for your review. We are sorry to hear there has been an issue with your delivery.

We dispatch hundreds of orders every day using DPD, with a highly automated order and delivery system. Parcels are sent to the delivery address entered by the customer at the time of ordering, and our delivery success rate is 99.9%.

When a parcel is delivered to the address provided on the order and the tracking confirms delivery, we are not able to simply replace or refund the order without the matter being investigated through the courier process.

We appreciate that delivery issues can be frustrating, but we do not intentionally send orders to incorrect addresses or different parts of the country. If an incorrect delivery address was entered at checkout, this is outside our control once the parcel has been dispatched.

We are happy to review any tracking details and assist where possible, but we must follow the courier’s evidence and delivery procedures before any resolution can be offered.

Rated 1 out of 5 stars

still waiting for return to be processed.

Bought hiking boots, same size as other boots from grisport, too small. Returned them, almost a week ago. Heard nothing, called today, was told they get hundreds of returns and it would take up to 14 days for them to process my return. Then the guy put the phone down on me. Not happy. Make shoes the right size and you'll get fewer returns.

April 7, 2026
Unprompted review
Grisport UK logo

Reply from Grisport UK

Thank you for your review. We are sorry to hear you are unhappy with the returns process.

We process returns as quickly as possible once they arrive back with us. During busy periods, this can unfortunately take longer than we would like, which is why we advise customers that returns may take up to 14 days to be checked, processed, and refunded.

Regarding sizing, different styles of footwear can sometimes fit slightly differently depending on the shape, construction, lining, and intended use of the boot. We appreciate this can be frustrating, especially when ordering the same size previously worn in another Grisport style.

We are sorry the call ended in a way that left you dissatisfied. Our customer service team is here to help and will always try to assist, but we also expect all conversations to remain respectful on both sides.

Your return will be processed as soon as possible in line with our returns procedure.

Rated 1 out of 5 stars

Appalling customer service

I honestly don’t know where to begin. If you expect even a basic level of respect and support after making a purchase, I would strongly suggest avoiding Grisport. A very disappointing experience from start to finish and I never even received my order!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

A great purchase

After having different walking boots I am so pleased that I purshased a pair of Grisport Reflex Walking Boots. From the first time of wearing them they were super comfortable which remains the case four months after then with the expectation that will happen for a long while.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Really comfortable

Really comfortable, warm, waterproof shoes. Good quality laces you don’t need to double knot. Feel light weight. Great for dog walking.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Low quality shoes

Low quality shoes: The soles break extremely quickly.

On my newest pair both soles broke after only 2 days of wearing (less than 5km of walking)

February 24, 2026
Unprompted review
Grisport UK logo

Reply from Grisport UK

Dear Wanders,

We are concerned to read your comments. However, it is important to clarify that the product referenced in your review was not supplied by Grisport UK.

Your purchase was made through the Dutch distributor, which operates independently from Grisport in the United Kingdom. The ranges distributed in Holland differ from those produced for the UK market, including differences in styles, materials, linings and product specifications.

As we did not supply this product, we are unable to investigate or resolve the issue on your behalf. We kindly ask that you contact the Dutch distributor’s customer service team directly, as they are responsible for the product supplied and will be able to assist you appropriately.

To avoid confusion for other customers, we would respectfully request that reviews relating to products purchased outside the UK distribution are directed to the relevant supplier.

Grisport UK remains fully committed to the quality and performance of all products supplied through our authorised UK retail partners and offers a one year warranty against manufacturing defects.

Rated 5 out of 5 stars

Just purchased my 8th pair of Grisport…

Just purchased my 8th pair of Grisport shoes fantastic quality great fit and very hard wearing i also buy the Active black slip on for my nephews school shoes and he loves them also if there are any problems great customer care service very easy returns and great choices from walking,hiking,casual i highly recommend them and remember you get what you pay for.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Finally, a hiking boot that doesn't dig into my ankles!

After testing the Grisport Reflex against high-spec offerings from Mountain Warehouse and Regatta, these were the clear winners. My biggest struggle with hiking boots is usually discomfort around the ankle—most brands tend to "dig in." However, the Grisport Reflex features thick memory foam padding around the collar that completely eliminates that pressure.
​The stability is also impressive. Thanks to their specific heel support system, my foot felt incredibly secure with zero vertical movement or heel slip. It’s a "locked-in" feel that gives you a lot of confidence on the trail. Excellent boots and a great company to deal with—I’ll definitely be a repeat customer.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

New Dartmoor Boots

Just opened my new Dartmoor Boots from Grisport and immediately impressed with how comfy they feel. Looking forward to giving them a proper test out on a ski trip to Switzerland this weekend.

January 28, 2026
Unprompted review

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