Grocery Online Reviews 

161
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... See more

Rated 1 out of 5 stars

Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... See more

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Rated 4 out of 5 stars

Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... See more

Rated 1 out of 5 stars

I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... See more

Company details

  1. Grocery Delivery Service

Information provided by various external sources

Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.


Contact info

1.9

Poor

TrustScore 2 out of 5

161 reviews

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No recent history of asking for reviews

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1.9

All reviews

(161)

1 review in the last 12 months

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Rated 5 out of 5 stars

Superb customer service

Once again Grocery Online scores well for their superb customer service. There was an apparent stock problem with one of the items I ordered. I queried this via the chat facility and a staff member responded but then followed up via email to say that stock had come in and adjusted my order to my original order level. This kind of intervention with an online order is unusual and deserves recognition. Also, their products are good quality and well priced.

September 21, 2021
Rated 5 out of 5 stars

Reliable, quick and hassle free groceries

I always find what I am looking for in indian grocery items (unless they are sold out at that time) and the delivery is quick. The best thing I like about Grocery Online is their gesture- they always send a note to say thank you with some of everyone's favourite candies. At times they also send some free goodies to try like a packet of Basmati rice or MTR vermicelli :)

September 13, 2021
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Rated 4 out of 5 stars

Lubbly Jubbly, DEEELISH :)

Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to repackage/secure all the contents within it, so they did, very well indeed too. So you may want to consider this please, in order to try to make these boxes/deliveries more secure, thanks :)

July 10, 2021
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