I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... See more
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Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... See more
Company replied
Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... See more
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... See more
Company details
Information provided by various external sources
Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.
Contact info
Unit 9, Aerodrome Way, Aerodrome Industrial Estate, TW59QB, Hounslow, United Kingdom
- +442078711301
- hello@groceryonline.co.uk
- groceryonline.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Amazing company,
Amazing company,
Always happy with my purchase.
Thank-you for the sweeties you always send.
Superb customer service
Once again Grocery Online scores well for their superb customer service. There was an apparent stock problem with one of the items I ordered. I queried this via the chat facility and a staff member responded but then followed up via email to say that stock had come in and adjusted my order to my original order level. This kind of intervention with an online order is unusual and deserves recognition. Also, their products are good quality and well priced.
Reliable, quick and hassle free groceries
I always find what I am looking for in indian grocery items (unless they are sold out at that time) and the delivery is quick. The best thing I like about Grocery Online is their gesture- they always send a note to say thank you with some of everyone's favourite candies. At times they also send some free goodies to try like a packet of Basmati rice or MTR vermicelli :)
Delivery took too much time
Delivery took too much time, registered email not identified on site. Did chat with executive for resolution..but didn't got resolved.
Good quality quick service
Very happy with service, good product, quality service and quick delivery
Lubbly Jubbly, DEEELISH :)
Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to repackage/secure all the contents within it, so they did, very well indeed too. So you may want to consider this please, in order to try to make these boxes/deliveries more secure, thanks :)
My order was delivered quickly and…
My order was delivered quickly and efficiently. They packaging was good and the quality of the groceries was good as well.
Would definitely order again from here.
Excellent service..Great products
Excellent service..Great products, reasonably priced..smooth transaction
I have been getting Indian groceries…
I have been getting Indian groceries since the lockdown from groceries online . They have been very good in the beginning but have deteriorated since then . A bit disappointed . Also they don’t have all the selection.
The mangoes ordered were fresh and ripe…
The mangoes ordered were fresh and ripe to eat.
All the items ordered were delivered timely and in perfect condition.
All the sweet boxes were fresh and were…
All the sweet boxes were fresh and were delivered in time.
Excellent food and perfect service
Excellent food and perfect service. Delivery guys are always so kind and friendly.
Quick and good service
Good products, well shipped
The order arrived on time. It was very well packed and quality was great.
Perfect delivery on time well packed
Good company indeed!
I reported the mangoes delivered were…
I reported the mangoes delivered were rotten but no one has got back to me regarding it. Really disappointed
Great service and variety of products
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