Grocery Online Reviews 

161
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... See more

Rated 1 out of 5 stars

Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... See more

Company replied

Rated 4 out of 5 stars

Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... See more

Rated 1 out of 5 stars

I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... See more

Company details

  1. Grocery Delivery Service

Information provided by various external sources

Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.


Contact info

1.9

Poor

TrustScore 2 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(161)

1 review in the last 12 months

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Rated 4 out of 5 stars

Overall great service

Overall great service. Takes a little longer than expected for delivery to be dispatched after order so may be you can work on your turn around times. Care given towards frozen products but may be a better way to dispatch frozen things can be thought off.

September 1, 2020
Unprompted review
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Rated 4 out of 5 stars

Very good service and i was kept…

Very good service and i was kept informed at every step.
customer service was easily accessible and responded promptly to all messages.
Will definitely use their service. Much much better than Red Rickshaw

August 31, 2020
Unprompted review
Rated 3 out of 5 stars

Overall ok

Aubergine was rotten in the pack.A few onions as well were spoiled

August 6, 2020
Unprompted review
Grocery Online logo

Reply from Grocery Online

Sorry to hear about this. We've scheduled a replacement for you for the Aubergine and Onions on priority for next day delivery.

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Rated 5 out of 5 stars

Great online shopping experience

Great online shopping experience, I had a problem with one of the items and this company was quick to get back to me. Refunded me and offered the product for free next time, can’t wait to shop here again 😊

August 1, 2020
Unprompted review
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Rated 5 out of 5 stars

Yet again

Yet again, can’t fault my shopping experience with Grocery Online. Excellent service, softly spoken, very helpful for resourcing your needs. I’m a regular shopper now!

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks 🙏

We really appreciate you for bringing fresh groceries to our door. The groceries are as fresh as us going to a local shop and buying them ourselves.
Thank you.

July 10, 2020
Unprompted review
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Rated 5 out of 5 stars

Will order again

I ordered some fresh, some frozen and some groceries. The fresh food was really very fresh, I had ordered next day delivery as I was going away soon, from the time of order to the delivery I knew the journey of my order, I will definitely shop again. Thanks

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - can’t fault them at all. Groceries were sent out on the day that I ordered them. The team are very helpful and responded to my queries Very quickly. I would definitely recommend them.

June 18, 2020
Unprompted review

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