GROHE UK Reviews 

Really good, missing part for a shower and they sent it out on a next day delivery!

My kitchen has a Grohe mixer tap from a previous owner which started leaking from the spout base, but otherwise in great condition. Contacted customer services where Chris managed to identify the product from my photo and the spare part required. Chris then offered to provide me with the spare O ring which was posted out to me, and this has fixed the leak completely.
Very impressed with level of service received. Thank you.

A big shout out to Manisha, she located the missing part. It may or may not have been in The box but you kept in contact in resolving my issue.
The 310 euphoria is like standing under liquid silk, the shower head emits 2 falls of water, a central fall with pressure and a surround fall both pressure adjustable. The shower head is 310 mms has the impression of rainfall,, amazing experience. The wand has 3 settings 2 sprays and a pulse action, awesome. The reason I upgraded the shower was I could not adjust the temperature control and if a toilet was flushed else ware in the house I got scolding water, that's a thing of the past, absolute control, brilliant.
Costwise, as I can spend a pound twice it may appear to be expensive but you are going to get a shower that works as it should.

We bought our Grohe mixer shower tap from a local hardware store and fitted it at home. The shower works well but produces a squealing noise when in use. We contacted their Customer Service Team on line and were extremely impressed with the quality of service that we received from them. They replied speedily and arranged for an engineer to come round to look at the tap.

I have been purchasing Grohe products for almost twenty years now and would not buy anything else. I recently had an overflow issue with one of my Rapid SL cisterns. How refreshing it is to be able to speak to a human on the telephone these days. Called Grohe technical customer services for possible outlets for the supply of a new valve for my 16 year old Rapid SL and they provided one as a goodwill gesture. Needless to say I am very impressed with the service provided by first Manisha on the telephone and then Chris R.

Very impressed with Grohe's customer service! Bought and installed a Grohe Get Professional kitchen tap from Screwfix a little over a year ago. The switch for the spray stopped engaging properly, giving me rather sad half spray. On the Screwfix website it's listed as having a 1 year warranty, but in the reviews underneath I saw a response from Grohe stating that the tap actually had a 5 year warranty. Filled in the form on Grohe's site on New Years day, Sam got back to me as soon as their offices reopened and said they would send me a new spray head. This arrived 10 working days later as promised. I'm very satisfied with the way this was resolved and now have a fully working tap again.

Jason from GROHE technical support was fantastic. I thought I was looking at a new £1500 replacement boiling tap. Nope. Bit of instruction from Jason and tap was back in business. Just what we needed with a baby on the way. Thank you so much.

Great tap. Had a problem with installation, contacted service support and they responded promptly and that helped with the installation.

Asked the Helpdesk a shower cartridge install question, Jason responded in less than two hours with a clear and detailed email which covered all the points I raised.

Great quick response about the max weight of a wall hung toilet .
I am now buying the product
Thank you

Very pleased with the Grohe Bau toilet, so pleased in fact that I have one in the upstairs bathroom and one in the downstairs w/c. A quaility product, perfect for smaller spaces.

When I had a minor issue with a soft close seat, Grohe Customer Services were excellent; responsive, helpful and understanding. Sent the replacement parts very quickly, all under warranty.

Can't recommend Grohe highly enough. Will definitely buy their products again.

Very prompt response and excellent service

Terrible experience with this company. I have now had two faulty Grohe taps. The first one was within 12 months of purchase so I was able to get a refund via Toolstation. The second tap developed a fault within the five year warranty period, although Grohe are refusing to issue a refund. I would never recommend this company to anyone.

Excellent customer service

My query was answered promptly (the same day), with comprehensive details of the spare part required.

Great company, excellent products and very helpful staff. What’s not to like.

I recently had a bathroom renovation and bought a toilet, taps and a shower from Grohe. Really happy with it all but I wasn’t able to tilt the lower shower head. I emailed customer support and despite it being the holiday season I received a prompt and efficient email from Sam which solved my issue there and then. I’m so glad I chose this brand as the support is often as important as the purchase. Fantastic customer service and will recommend this brand to all my friends and family.

I recently had a Grohe shower toilet installed in my remodelled bathroom, and I needed some detailed information regarding the descaling process and associated time interval settings. I contacted the UK Technical team and Jason supplied me with all the detailed information required.

Great support.

Great service, I needed a part for my shower which was dispatched same day. Arrived 2 days later and now fitted.

Great support from Chris with boiling tap issue - even though i was outside their "area". Went the extra mile to offer advice and support.
Thanks