GROHE UK Reviews 

I had a problem with basin mixer tap and am please to say that the customer serivce in particular Jason Forte-Passey, addressed the problem with options and for me to choose the solution provided. Fantastic service well done Grohe and your staff!!

Made an enquiry & received a prompt reply from Lixel, very informative & extremely helpful..

Thanks

Customer service is excellent, fast response and go out their way to help customers. Dealt with Jason who is a credit to the company.

Had problems with my Grohe shower mixer tap. Tech dept were able to diagnose the fault and sent details of part numbers and where to order from, all within 24hrs. Great customer service!
Jason you’re an asset to your company, thanks
From a happy bunny🐰

I have been buying Grohe taps and shower systems for various houses over the last 35 years... the products are first class, but inevitably, parts wear out with use. Thankfully, their aftercare is just as amazing. I have had to call in support under their 5 year warranty on a few occasions (not for big problems, just wear and tear stuff!) and Grohe have always made it easy and painless to sort out the issue. Big thanks to Jason and Barak at Grohe UK - you continue to make it a joy to be a Grohe advocate and loyalist!!

Superb customer service from Grohe. I didn't know which part i needed for my dripping shower unit and I didn't know the unit I had, so they suggested I email an image of the unit so that they could advise me on the part number. I received a quick response and the link they gave for the part gave me a choice of suppliers to get the best price.

We had an issue with the shower, after explaining situtaion, customer service replied back promptly and explained the next steps clearly. Showed empathy and we are in the process of sorting out an engineer visit

Helpful customer service with a technical plumbing question from info-uk [at] grohe.com

Great service from Chris, I requested for a part for my kitchen tap, Christ promptly sent the part FOC

I had a leak and contacted the Grohe customer service today. Sam went above and beyond to find my replacement part in the office. Really grateful for the customer care.

had a problem with a hose but the warranty system was very good and got the matter resolved very quickly

Super help to talk through the problem, a quick attempted solution and eventually ordering a new part. Thanks to Chris.

5* service got my shower in 2022 and to be fair since the start had a small leak which progressively became worse. Contacted Grohe directly in October 2025, uploaded some photos of my invoice and a video of the problem, new valve was send to me straight away.

All my house has Grohe Taps will continue to invest in their products.

Really professional timely communications. The team were able to research my question thoroughly and provide a great solution - thank you Grohe!!

Excellent service

Rapid, clear, polite and helpful response, thank you Paul !

Excellent customer service. Quick response. Easy to claim on warranty. Delivery of spare part arrived within days. Tap now working properly.

Very knowledgeable and helpful support from Jason when I e-mailed a query regarding the height of a shower. Quick response and overall improves my perception of Grohe as a brand I'd want to purchase.

Called technical help line after speaking to two advisors they assigned an engineer. Within 30mins I was called and using a video link was able to show the issue, so simple but enormously effective. Chris was knowledgeable and efficient, solution found and spare part arrived next day and it fixed the issue. Other companies could learn a lot from this level of customer service, first class.
Thanks again Chris

I rang for a part reference number but a helpful phone agent advised me I could still be under warranty. The tech section took up the problem and provided the correct replacement part under warranty