Grove Shop Reviews 1,447

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and are well-packaged. Many people highlight the excellent product range and competitive pricing, often finding exactly what they need for their DIY projects or professional work. The overall service, including communication and helpfulness, is frequently described as outstanding. However, some customers have experienced issues with order accuracy, such as receiving incorrect items or wrong shades of paint. A few people also expressed frustration regarding the threshold for free postage.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the quick... See more

Product

Users describe positive interactions with product. Customers frequently praise the fantastic quality... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, good... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and prompt... See more

Price

Customers consistently report positive experiences with pricing, finding items at a good and reasonable cost.... See more

Based on these reviews

Rated 5 out of 5 stars

Fast turnaround of my order for cans of colour matching car paint and other items. Very efficient. Many thanks. As a point of interest Royal Mail Parcel Force who are normally very good delivering on... See more

Company replied

Rated 5 out of 5 stars

The website is really easy to navigate and delivery is super quick. I tried them out because our regular supplier couldn't offer a particular product and I now only deal with Grove. They supply a grea... See more

Company replied

Rated 5 out of 5 stars

When somebody at Grove noticed that I had ordered 3 similar items but one was of a larger (more expensive) size, they phoned to ask if I had really wanted to order the smaller size for all 3. They swa... See more

Company replied

Rated 5 out of 5 stars

Ordered an item from Grove Group and didn't realise it was on backorder. Their sales team let me know straight away and let me know when they expected a delivery of the item. This was accurate and the... See more

Company replied


Company details

  1. Paint Store
  2. Abrasives Supplier
  3. Automotive Repair Equipment Wholesaler
  4. Car Equipment Accessories Store
  5. Car Repair and Maintenance

About Grove Shop

Written by the company

The official Grove Group online shop.
Supplying the trade and public with real trade prices and no minimum order value.
Over 100 years supplying the UK automotive, finishing and refinishing trades with abrasives, tools, paint, protective gear and test equipment.
Dozens of major brands stocked for immediate dispatch, including:
 
  • Sika
  • Mirka
  • Meguiar's
  • Festool
  • Concept
  • 3M
  • Indasa
  • Upol
  • Farecla
  • J-Tape
 
We have over 10,000 products in stock including:
 
  • Valeting
  • Adhesives
  • Aerosols
  • Abrasives
  • Paint Mixes
  • Sealants
  • Tapes
  • PPE
  • Tools
  • Fillers
 
So next time you need something for your car, caravan, motorhome or boat, remember us at Grove Shop.
We also offer a click and collect service from our store in Burgess Hill if you need something urgently. Click for directions.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

After ordering, we very quickly received an email explaining that it was on back order. We were told we could cancel the order if wanted, but we were given a new delivery date which was fine. The item arrived when stated, with good packaging. To sum it up, excellent communication - thank you!

April 16, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the brilliant feedback, Geraldine! Here at Groveshop, we prioritise communication with our customers, so it's great to know our efforts are recognised and appreciated.

Thanks for choosing us, and we hope to serve you again soon!

Rated 5 out of 5 stars

Great service

April 21, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the 5-star review, Nick! We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Service and delivery all straight…

Service and delivery all straight forward with no hassle.

April 15, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for taking the time to share this wonderful feedback, Damian! We're thrilled to know our services met your expectations.

Thanks for choosing us, and we hope to serve you again soon!

Rated 5 out of 5 stars

Good price for item I purchased

Good price for item I purchased. Very quick delivery and communication from the company was exceptional. Would definitely use again and recommend to friends/colleagues.

April 13, 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for the wonderful review, James. Here at Groveshop, customer satisfaction is a priority, so it's great to know we hit the mark for you!

We really appreciate your support and can't wait to serve you again soon!

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service. Order placed and parts received the following day. Competitive prices.

April 10, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the fantastic review, Carl! We appreciate it and can't wait to serve you again soon!

Rated 2 out of 5 stars

I bought 2 tins of sattin black alloy…

I bought 2 tins of sattin black alloy spray paint at first it sprayed good then it started to splatter the alloys i kept shaking the can and as I always warm the tins it kept spluttering over the rips I was doing wheel refuirbes for a client i had to leave the job and had to clean the paint off i will have to rebook and use another supplier.

April 7, 2026
Grove Shop logo

Reply from Grove Shop

Hi Adrian,

We are really sorry to hear you had issues with your aerosols.
We take pride in the quality of our products, so this is very unusual, and in future, we would strongly advise you reach out to us in the first instance with any such issues. Our team is always ready to provide support, arrange replacements if necessary, and assist in any way to ensure you get the best results from our products.

We understand your frustration and would still love the opportunity to make this right, so please don't hesitate to reach out to us. We hope to hear from you soon.

Rated 5 out of 5 stars

Absolutely superb as always

Absolutely superb as always and lightning delivery thanks

April 9, 2026
Grove Shop logo

Reply from Grove Shop

Hi Nigel, thank you for the wonderful review! Your satisfaction is our priority, so we're glad to hear our services exceeded your expectations.

Thank you for choosing us!

Rated 4 out of 5 stars

Good Service, Quality Products

Always had good service from Grove Shop with quality items at a reasonable price. The only frustration I have is that free postage doesn't kick in before £100. I might order an extra can of GTI paint if I am close to it, but I guess that £4.95 as a standard rate up to that point isn't bad compared to some

April 7, 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for taking the time to share your feedback, Arthur! We're thrilled to hear you were happy with our products and services.

We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service by phone and able to identify product quickly and provide advice on delivery option. Thank you for great support

March 30, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the wonderful review, Ali! We're pleased our team could assist you quickly over the phone and help you find the right product and delivery option. That's exactly the experience we strive to provide every customer.

We look forward to serving you again soon! Thanks for choosing us!

Rated 5 out of 5 stars

excellent service

quick delivery,
all items as expected

March 30, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for taking the time to share your feedback with us, Dave! We truly appreciate it and hope we can serve you again soon!

Rated 5 out of 5 stars

Great price

Great price, great service.

March 24, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the wonderful feedback, Sean! We appreciate your support!

Rated 5 out of 5 stars

Good communication good quality…

Good communication good quality materials happy to deal with time and time again.

March 18, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the fantastic review, Darrell! Good communication is important to us here at the Groveshop, so we're glad to know our efforts are appreciated.

Thanks for choosing us and for being a valued customer!

Rated 5 out of 5 stars

Fantastic experience

Website easy to use. Very good price for the product that I ordered, arrived very quickly with full tracking details. Fantastic experience would recommend and use this company again,

March 19, 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for the amazing review, Philip! Your satisfaction is our priority, so we're glad you had a positive experience with us! Thank you for choosing us.

We look forward to serving you again soon!

Rated 5 out of 5 stars

3M protection tape is excellent tape.…

3M protection tape delivered promptly and very well packaged.

March 19, 2026
Grove Shop logo

Reply from Grove Shop

Thank you for the 5-star review, Bruce! We're glad the 3M tape arrived early and was perfect for your needs. If you need anything else, don't hesitate to reach out!

Thanks for choosing us!

Rated 5 out of 5 stars

Spec and price good.

The technical details given about the item were reassuring and the price was good. After an easy purchasing process, it was shipped quickly and securely.

March 18, 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for the wonderful review, Geoff! Our goal is to provide customers with a seamless shopping experience, so we're glad we could achieve this for you!

Thank you for choosing us!

Rated 5 out of 5 stars

Great seller

Great products, very professional communication, fast shipping. Thank you for the little details.

March 11, 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for taking the time to share this wonderful feedback. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Best prices

Best prices, excellent service with quick delivery

March 9, 2026
Grove Shop logo

Reply from Grove Shop

Hi Mario, thank you for the fantastic review. We're pleased to know you loved our services. Thank you for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, reasonable priceand excellent product.

March 9, 2026
Grove Shop logo

Reply from Grove Shop

Thank you so much for taking the time to share our feedback, William. We appreciate it and look forward to serving you again soon!

Rated 3 out of 5 stars

Site is difficult to navigate

Site is difficult to navigate. When choosing a particular size of abranet, grit sizes don't follow on from each other.

March 6, 2026
Grove Shop logo

Reply from Grove Shop

Hi John, thank you for your review. We are sorry to hear you had some trouble finding the abranet sizes you were looking for.

Your satisfaction is our priority, so if you ever need help locating a particular product grit or size, please feel free to get in touch with our team, and we'll be more than happy to help you find exactly what you need.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look