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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the careful packaging, ensuring items arrive intact and well-protected. Many also highlight the efficient delivery service, with products often arriving on time or even earlier than expected, sometimes including extra gifts. The customer service is frequently described as responsive and helpful, providing good communication and satisfactory solutions to queries. However, some customers also noted issues with after-sales support, particularly for product malfunctions within the warranty period, leading to difficulties in obtaining replacements. A few other people also felt that delivery times were not always as fast as expected, especially when paying for expedited shipping, and some experienced prolonged processing times for their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Order

Customers consistently note positive experiences with order, often receiving their items within the expected... See more

Quality

People report positive experiences with quality, with many reviewers stating that their phones work perfectly... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)

Rated 4 out of 5 stars

I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more

Rated 4 out of 5 stars

They offer good products at good prices but when you need after sales support for a product that malfunctioned inside the warranty period with proof, I had a hard time till I get a replacement device... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The deals are great

The deals are great, and the customer service is even better. My request was resolved quickly, kindly, and to my complete satisfaction.

November 11, 2024
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Rated 5 out of 5 stars

Fast

Fast, hassle-free delivery with clear updates at every shipping stage. No customs fees. The AirPods 4 were carefully packed and arrived intact.

November 5, 2024
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Rated 5 out of 5 stars

Nice experience

Perfection from start to finish: seamless ordering, smooth customs, and fast delivery. No extra costs, and I was always perfectly informed.

October 18, 2024
Rated 1 out of 5 stars

I do not recommend them

I ordered an item more than a month ago, but the time for delivery was 14 days. I wrote them and I am waiting for their reply for five days now and no response.

October 18, 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email support@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

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Rated 1 out of 5 stars

Gshopper scam.

I ordered Govee lights as advertised but received cheap fairy lights. When I asked for a returns label as they had sent incorrectly they told me company policy does not allow return labels to be sent. This is criminal. DO NOT BUY from these people. They are now asking me to remove my feedback as PayPal made them refund the money.

October 5, 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email support@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

Horrible quality

Horrible quality. Does not stand behind product. Ordered Green Bay Packer NFL short set...received it with the LA Raiders name on them! When I asked for refund due to this defect, they said sorry "my expectations weren't met" WHAT??? Didn't receive full refund because you have to pay to return to CHINA! DONT ORDER ANYTHING FROM HERE!

October 14, 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email support@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 5 out of 5 stars

This laptop is super fast

This laptop is super fast! It is still running smoothly for even the most complex of programs including Photoshop and video production software. Once again, this laptop proves to be an extreme value for the hardware capabilities!

September 17, 2024
Rated 1 out of 5 stars

Goedkoop is duurkoop

Aanschaf en verzending ging op zich best goed.
Maar zodra je een probleem hebt met je product ben je de klos.
Oneplus watch 2 besteld, en vrij kort na aanschaf batterij problemen. Lijkt op probleem met een update, gezien andere reacties op internet. Maar Gshopper geeft niet thuis, en je komt eigenlijk geen stap verder.

Update 12 november 2024:

Dear Customer.

We take your question very seriously.
But as our colleague told you before, you can refer to the Reddit article.
We would very much like to help you to solve the problem, but this is a known problem with the watch, even if you send it back for repair, the result will be the same. that is a known problem with an update. Just wait some days, it will be normal after a week.

This mail was dated 17 october 2024

August 9, 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email support@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

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Rated 1 out of 5 stars

This company is a scam they will take…

This company is a scam they will take your money and you’ll never receive your order. And when they respond to your review stating they are sorry they would like to look into it please email quariesGshopper.com your message or email will be blocked

September 26, 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email support@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

Rated 1 out of 5 stars

fraud scam

it is all fraud, they sell phones does not exists and then dont want to give back money, they are bunch of liars,

June 26, 2024
Unprompted review
Gshopper logo

Reply from Gshopper

Dear Customer,

We are sorry to hear about your experience thus far. We would really like to have a look into this for you. Could you please email support@gshopper.com with your order number, along with a link to the review? We appreciate your help to improve our business and your experience.

Warm Regards,
Gshopper Team

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Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! Packaging was almost brand new, I can't find a single flaw with the phone.So pleased with this phone I will definitely be buying from Gshopper again!

August 12, 2024
Rated 5 out of 5 stars

Great affordable phone

I really like the new phone. The data transfer was so easy and even brought in my apps & saved most of my progress on games. Nice decision to buy this product.

August 9, 2024

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