Gtech Reviews 

Purchased the SLM50 small lawnmower . The cutter is absolutely fantastic , I have a bad neck injury & I’m still able to use this machine as it’s very lightweight . If the grass is very long it might struggle a bit ( mine hadn’t been cut for 2 months as the gardener didn’t come back , hence the grass was very long ) however if u give it another cut the following day it will be fine . It’s perfect for small lawns & u get 30minutes from the battery . It’s well worth the money . I also bought an additional battery as a backup . Great product .

Item delivered next day and free. That is amazing. Never had a problem with their goods and would definitely recommend them.

GTech have, in the last, been an amazing company providing superior products. We have had several  vacuum cleaners (I would estimate almost 6-10 sets of the floor and handheld sets). An old style lawn mower and strimmer, and new style (white) lawn mower and strimmer. I am sure the wife may also have had a hair dryer? I have, over the years, on occasion has the need to contact their customer support which I must say do an amazing job. In recent years I have found their new model vacuum cleaner to not be as good as their older models. Their new style lawn model (white) also is less functional than their older one (variable speed annoying, grass storage difficult to use. and the foldable handle is unusable). Unfortunately, I have made the difficult decision to move to Shark for their innovative vacuum cleaners. The wife has moved to shark for their innovative hair dryer and styler. The lawn mover and strimmer may soon go in the bin (can not bear this annoyance any longer), I will unfortunately look at alternatives for this…. Which will unlikely be Gtech?

Excellent offer prices, great customer service courteous & helpful. Delivery on time as stated .
Overall very impressed.
Regards
Richard Sweeney

Fantastic customer service today. I'm sorry I didn't catch the woman's name. She was so helpful and patient and I was very impressed.

G Tech have very few accessories to for their GT50 strimmer. Result the one I bough is proving to be useless with only tiny plastic blades available.

Ordered on one day and arrived the next day brilliant !! I bought the hedge trimmer for £169 which is a good price it's easy to put together and i used it straight away .It's fantastic Got carried away with it and did all my hedges .Love it thanks Gtech

How NOT to handle a first-time customer.

I was excited to receive my first Gtech product, the AirRam Platinum, but the out–of–the–box quality was incredibly disappointing. The handle segment is misaligned and doesn't connect tightly with the base, leaving an unstable gap and a severe wobble before I even turned the machine on.

I contacted customer service and provided clear video evidence showing that the connection was completely loose under zero pressure. Instead of addressing the obvious build defect, they brushed it off with a canned response, claiming this instability is an intentional "feature" to provide flexibility for steering. Nonsense.

Telling a first–time customer that a flimsy, poorly molded connection is standard quality has completely put me off the brand. Fortunately, because I bought it through Amazon, I can return it as faulty through them and avoid Gtech’s cheeky £10 collection fee. I won't be buying from Gtech again.

UNSATISFACTORY RESPONSE:

As explained, the wobble in the handle is not just a feature to assist in steering. The plastic mechanism on the model that we received did not securely connect the handle. It is shocking to me that you still dig your heels in with this naive and dismissive response.

Bought my 2nd gtech mower 4 years ago. Battery failed just before 2 year guarantee was up so it was replaced by them. New battery failed after 2 years so asked for comments on this. In contact by email answering all the questions that were requested of me. Suddenly no replies. Rang to ask what was happening and I was treated like a complete idiot, which I am not!! There was no customer care, I was treated with total contempt. Apparently I need to buy another battery. There is no way I would now recommend buying anything Gtech having experienced their despicable customer service. They do not deserve the business.

I rang customer services yesterday about a loud noise coming from the Air Ram, which I bought last October. The lady I spoke to (I wish I had her name) couldn't have been more helpful. After listening to the noise, with and without the brush bar, she said she would send me a new head assembly, which is basically the base without the dirt bin, handle and battery. It's just arrived (12.30pm), we've fitted it and it's working perfectly. This is fantastic customer service. Thank you.

My strimmer motor died, so I thought maybe still under warranty but sadly not so. A new head unit including motor £21.98 delivered the next day. Result!

I've had number of issues with my lawnmower. No has a lawnmower which I can't use because GTech will not replace the faulty charger.

An update on my recently purchased strimmer.
Until they change the plastic blades this strimmer is not worth it.
Purchase the ones with metal blades from another company ,save money in the long term, as these plastic blades do not even last a day of strimming, cost about £5 to purchase replacement.
Must point out that the customer service has been excellent .

We’ve been really impressed with Gtech’s after-sales support and customer service. Hibba was incredibly helpful, quickly diagnosed the issue over the phone, and arranged for a replacement part to be delivered the very next day.

We’ve had our vacuum cleaner since 2018 and, although we’ve experienced a couple of minor issues over the years, they were resolved quickly and at minimal cost.

Our advice is to always contact Gtech before replacing your vacuum cleaner—you may be surprised at how easily and affordably they can help.

We love how efficient, lightweight, and easy to use the vacuum is. Thank you, Gtech, for your excellent service and a fantastic product!

I like too leave feedback regarding my purchase of Gtech Air ram 3 Dual edge April 2026 I have osteoarthritis in my spine find it difficult with Shark cordless and Dyson both under a year old both where too heavy too use I was looking for a light vaccum Gtech having discount on Dual 3 edge so I ordered I am glad I did it is so light too use and actually enjoyed using around my Apartment my experience with Gtech vacuum I purchased a second Gtech Air ram 3 Dual edge I have the opportunity in the use of another battery it dose last for 30 minutes being slow moving around I have another battery at my disposal Shark&Dyson actually more expensive against the Gtech technology I recommend my purchases and would like to pass my dealing with Gtech customer service members of staff for there assistance and helpful Guidance purchasing the product I have found a product I actually can use without making my condition worse 110% Customer service a Customer appreciates Great customer service and information on the product. I have 2 units one purchased 16/04/2026 & second unit 26/06/2026 both arrived within 3days delivery. I also purchased a Gtech ubank sweeper cordless which for Quick clean is brilliant all these Gtech vacuums purchased via Argos retailer value for Money specially with the climate value for Money well done Gtech.

Manxmann1955

Why is it with this company that their website is atrocious to use I bought a hedge trimmer registered an account and the product but what a pain they bombard you with 10%off which is good then ask you to put a email address (even tho they already have that)in and cannot get back to the page you where on this is all the time even when you log in so you have to start over again bloody pathetic now trying to register a product again put in all the info required and all you get is refresh or try a different browser or phone what!so it’s gonna be a sales pitch no doubt you cannot even email as the web page is down(and has been for over a week)to send a message unless you want to buy something wish I never bothered buying their products if this is the problems you get,a very dissatisfied customer.

Very fast efficient service and excellent product

Mrs said to me Saturday morning "The handles come off the vac again" so I suggested she ring Gtech to see if the issue could be resolved. She rang Gtech's Customer Service Dept. and explained the problem and the operator did the usual checks model and ID number etc and told us they would send out a new bare base unit out and we would have to fit our brush roller, dust box and battery etc. to the new base unit and return the old unit. He said it would be with us the next day (Sunday???) Surprisingly the DPD guy was knocking on our door on Sunday afternoon and would have taken the return package back with him had it been ready. But no problem, there was a return label on our parcel so we reused the packaging attached the label and dropped it off at our local Post Office on Monday morning. What amazing Customer Service is that! With service like that, it will be no surprise that we have stayed with Gtech since the first Mk1 we bought years ago. Plus point, they still keep getting better but service stays the same (that's not a critisism, how's it go, "if it ain't broke, don't fix it") Thanks to all concerned.

I must thank the Customer Care team for their response to my review. It is the customer service that has kept me going back to Gtech, they are one of the best and with everything being so expensive it is a great peace of mind to know should anything go wrong it will be sorted out quickly and without fuss.
Please keep it up.
I bought an AirRam Platinum anti hair wrap vacuum in May 2024 to replace our K9 vacuum at a cost of £314.99.
I am now on my 4th AirRam Platinum as they keep breaking after a few months with the same fault, put down to the gearbox failing, according to the customer care staff, and I am now at the end of the first AiRams guarantee. I am now looking for a replacement but not a Gtech , I don't feel I can buy with confidence that it will not break. The only plus is that customer care is quite good.

the customer service was second to none, there were some complications regarding transfer of ownership but the adviser was fantastic and transferred without any issues. delt with my enquiry without and problem and resolved my issue there and then.
great service