Gtech Reviews 

Order 1002832817. Bought smallest battery lawnmower. It doesn’t cut my grass. I have e mailed company and said I want to return it and use as credit against dearer model. They haven’t responded. Not too impressed.

I had a Gtech K9 for a couple of years and unfortunately put it on a long pile rug and it broke the belt looked on Google and I could replace it BUT spoke to Gtech and looked on line no-one sells them !!!!!! Some second on eBay that's all

I tried to order an Air Ram 3 and my card was declined. I use this card for online purchases all the time. Plenty of money in the account. So I tried the pay using Amazon option. The money was taken from my account but the order was not processed. 3 hours on the phone today trying to sort it out, and now an email saying the order has not gone through but we will have to wait 30 days for a refund. We have a lawn mower and vacuums from GTech but I am never buying anything from them again. Processing payments is such a fundamental part of online business. If you can’t get that right, you don’t deserve to be in business.

I bought their battery strimmer. Underpowered, battery last 15 mins, sometimes the battery doesn't charge when you plug it in (have to unplug and then plug in again), takes 6 hours to charge, plastic blades are overpriced and don't last very long at all, more often they fly off as soon as they hit anything harder than grass (and why make them green?! If they are orange, you would have more chance of finding them in the [long -because you haven't been able to cut it] grass. Now seriously considering buying a £30 cheapy strimmer which would do a better job. It does have one thing going for it..... Oh, no. It doesn't. Sorry. Don't waste your money on this.

Excellent product very pleased with my purchase.

I had a self inflicted problem with a hedgetrimmer . After guiding me through possible remedies without cost it was apparent that I needed new blades having damaged the ones I had . I ordered around 3.00pm and had the replacement by mid am next day . First class service as always . I have a number of Gtech products and they are all excellent and service is always great .

It's been a while since purchasing anything from GTech but when I did, I received quality goods, delivered with care & an aftersales service that knocks many of the chart.

Contacted Gtech twice via its website regarding the battery for my lawnmower which has failed after about 19 months. Yet to hear, 2 months later. Feels like the portal is not monitored?
UPDATE customer service responded and issue resolved quickly and to complete satisfaction, thanks!

Ordered a new gtech hoover. Arrived first class next day. No issues. But sent back as don't like having to use battery. In case of fire ? Money refunded within 2 days. Good service.

I have found Gtech hedge trimmers amazing. I have a LHT50 and HT50. They both do a brilliant job. Customer service and delivery was excellent. Thank you very much Gtech.

I have always believed that cordless products are far too expensive, after all who wants to know how many dust particles your vacuum has picked up and of what size. Far too techie. If I am going to consider a cordless product, I look for one that has offers with it. I have purchased 2 GTech products which were on offer by GTech, cordless hedge trimmer came with free pruning tool and the Cordless Air Ram K9 was on offer, so purchased one. Really good product and can recommend both hedge trimmer and K9 vacuum. Only thing with K9 is that buttons for adjusting handle could be better marked, (white dot) for people with poor eye sight. Otherwise would recommend both.

I ordered a Lawn mower on the 4th May (when the weather was good). Was told it was out of stock, Still not got it by Wednesday last week so I cancelled it, (my daughter found someone to repair my old petrol mower).
I am still waiting for my £300 to go back into my account, was told by customer support it should be back in my account for next week. not best service and was looking forward to using my 'new' lawnmower throughout the summer.

My 83 year old step-father purchased a cordless lawnmower from G-Tech about a year ago. He absolutely loves it, finding it light and easy to maneouver, plus it does a great job of cutting the grass.
You can imagine his disappointment when about a month ago, it would die after about 30 seconds. The battery would not hold the charge and he couldn't cut his grass.
G-Tech advisors answered my call quickly and were incredibly helpful on the phone. After running us through some troubleshooting options on the phone, they decided to replace the mower, which arrived the next day!
I cannot express how impressed we both were by their helpful attitude and customer care.
I would have absolutely no hesitation in purchasing more GTech products.

Love the G-Tech range ! Amazing products and services. My order was fulfilled and super next day delivery. Didn’t need to get in touch with customer service as my order was correct !

We've had both a Platinum vac and a garden strimmer. What strikes me is the cheapness of the materials used for what's a high price. The long handle looks solid in ads but you soon realise it's just hollow plastic covered by a cheap metal sheath which cracks with any serious vacuuming. The strimmer has cheap brittle plastic blades that break or fly off with the slightest resistance. Please don't buy even on special offer. These appliances are for show not for actual use. A bit like the company's puffed up marketing.

I have been using GTech for about 15 years now upgrading to platinum range.
I broke my handle and decided to upgrade as it was purchased in 2022 so just under 4 years old.
On arrival my new one (delivered in 2 days) wasn’t the new model I called the support line to see if I could return on doing the internet search discovered high street store had a special offer on. The support I got was 5 star, matched the high street offer organised the exchange to the new platinum model and said my broken handle was still under warranty and organised a replacement to be sent out.
Excellent customer service

Gtech Strimmer. Found it to be very dangerous. The blades fire off at such a speed if it touches a wall or fence. Gtech sent me new blades but nothing changed, they still come off at such a speed . I have used it a total of 6 times. Still waiting reply from gtech?

On my first use of the Gtech cordless grass trimmer, a simple lawn edge of c20m in total, no less than 4 blades broke off or wore to a stub. At that rate, it would cost me pounds in new blades, plus a lot of hassle, every time I did a simple job. I contacted Gtech who said I could return it but would need to pay a return fee. After a bit of arguing, I got them to waive this, and I returned it. It's not fit for purpose which is a shame, as my Gtech hedge-cutter is fine.

I bought a Gtech Platinum a few weeks ago and have spent over a week to and froing with them trying to arrange collection of the faulty appliance. Whilst using it ,on just three occasions, the securing clip slips out and the vacuum head continues on its own whilst I am left holding the handle. The detached, still running, head terrified my cat as it chased after her !
Various people in customer services answer my emails- eventually. They all apologise ask more questions including asking for my address which is clearly linked to the order number quoted. As yet no one has bothered to to arrange collection. Why is this so difficult, or is this just bad customer service? The Platinum was to replace a ten year old trusty K9 and I have other Gtech appliances but I am not convinced I will buy another one once this not fit for purpose appliance is finally collected.

I’m from the US and had never heard of Gtech before. I was looking for a great vacuum because I’ve had so many that work for a while and then give up or that never worked right to begin with. It shouldn’t be normal to have to replace a vacuum every single year. I’m so glad I stumbled on to Gtech when I was scouring Google looking for a solution.

The price point was pretty good I thought. Especially with their sale. I picked the air ram 3. The first thing I noticed was the parts you’re going to be messing with the most are made of metal instead of cheap plastic. The little rotating feet (similar to those on a robot vacuum) get into difficult places like under base boards and the corners of walls and such. And the dirt goes into the bottom of a vacuum (also like a robot vacuum) instead of through the stick and then to top it off it vibrates when all done to clean the filter and shake the dirt loose.

Customer service is unmatched. They were extremely courteous and very quick to get back to me.

Im just so happy with this experience. It finally feels that I’m going to have a vacuum that’s going to be able to work for a good long while and it cleans beautifully. I can’t wait to try the handheld vacuum.