Extremely disappointed with GUAPI. I paid for my order, but I never received what I paid for and have been unable to get a satisfactory resolution. Customer support has been slow and unhelpful, leavin... See more
Company replied
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See what reviewers are saying
GUAPI is my favorite all time Raw & Dope Design, raw materials. Love y’all keep doing ya thing team. P.s. RROLLS
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... See more
Company replied
I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... See more
Company replied
Company details
Written by the company
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contact info
United States
- support@guapi.ch
- guapi.ch
3.5
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is one of the best…
Customer service is one of the best I’ve dealt with!
September 15, 2024
Unprompted review
Reply from Guapi
Hi Rhode Theodore,
Thank you so much for your kind words and for leaving us a 5-star review!
We’re thrilled to hear that you had such a positive experience with our customer service—it means the world to us.
We’re committed to providing the best possible support to our customers, and feedback like yours motivates us to keep improving. If there’s anything else we can assist you with, don’t hesitate to reach out.
Thanks again for your support!
- GUAPI Support Team
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Is the best brand I’ve ever wore
Is the best brand I’ve ever wore. The quality is so dope the pieces getting better than better and definitely Guapi will be one of Most successful clothing line ever!
Love
September 5, 2024
Unprompted review
Reply from Guapi
Hi Consumer,
Thank you so much for your amazing feedback!
We’re beyond thrilled to hear that you love our brand and see the quality improving with each piece. Your support and kind words mean the world to us!
We can’t wait to keep delivering even more for you.
Thanks again for choosing GUAPI!
- GUAPI Support Team
Super service
Super service . There was a problem with one item with shipping and customer service got it sorted straight away . 3 time ordering from Guapi and fantastic jeans and customer service .
August 28, 2024
Unprompted review
Reply from Guapi
Hi Dermot Melia,
Thank you so much for your wonderful review and for being a loyal customer!
We’re thrilled to hear that you had a great experience with our customer service and that you're enjoying our jeans. It means a lot to us that you've ordered from GUAPI three times already!
If you ever need anything else, feel free to reach out. We're always here to help!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Official Guapi Retailers
We are official retailers of Guapi, Products are amazing and top tier customer service
September 3, 2024
Unprompted review
Reply from Guapi
Hi Manjinder Singh,
Thank you so much for your amazing 5-star review!
We're thrilled to hear that you love our GUAPI products and had a great experience with our customer service.
Your support means the world to us, and we're here whenever you need anything!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Best jeans ever I have worn quality top…
Best jeans ever I have worn quality top notch, delivery top not notch, fit top top notch I recommend anyone any day any time trust me
August 5, 2024
Unprompted review
Reply from Guapi
Hi Afreca,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you’re satisfied with the quality, delivery, and fit of our jeans.
Your recommendation means a lot to us, and we truly appreciate your support!
Thanks again for choosing GUAPI!
- GUAPI Support Team
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Keep doing the good work iam excited…
Keep doing the good work iam excited about our future will stay in touch
August 19, 2024
Unprompted review
Reply from Guapi
Hi R J,
Thank you so much for your kind words!
We’re excited about the future as well and look forward to staying in touch. Your support means the world to us.
Thanks again for choosing GUAPI!
- GUAPI Support Team
Great fit jeans and fast shipping can’t…
Great fit jeans and fast shipping can’t go wrong!!!
August 10, 2024
Unprompted review
Reply from Guapi
Hi Marley,
Thank you so much for your kind words!
We’re thrilled to hear that you love the fit of the jeans and that your order arrived quickly. It’s always our goal to provide the best experience possible.
Thanks again for choosing GUAPI!
- GUAPI Support Team
Great and fast shipping times
Great and fast shipping times. As well as me also getting the wrong size they were super easy to work with as well as great communication throughout the whole process to make sure the customer is satisfied. Thank you guys so much!
August 3, 2024
Unprompted review
Reply from Guapi
Hi Anthony,
Thank you so much for your feedback!
We're thrilled to hear that you had a great experience with our shipping times and customer service. We always strive to ensure our customers are satisfied, and it's wonderful to know we could assist you with your order.
Thank you for choosing GUAPI!
- GUAPI Support Team
5⭐️ just peep the fit on Insta
5⭐️ just peep the fit on Insta; derekbxx
August 1, 2024
Unprompted review
Reply from Guapi
Hi Derekbx,
Thank you so much for the 5-star review!
We're thrilled to hear that you love the fit. You're awesome!
If you need anything else, feel free to reach out. Thanks again for your support!
- GUAPI Support Team
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Best get if u want to have that fly…
Best get if u want to have that fly look ❤️✅
July 24, 2024
Unprompted review
Reply from Guapi
Hi Rome,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're loving the look and style of our products.
Your support and kind words mean a lot to us.
- GUAPI Support Team
The pants are really good quality
The pants are really good quality, catches eyes everytime I wear it!
July 15, 2024
Unprompted review
Reply from Guapi
Hi Ayomide Pedro,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you love the quality of our pants and that they catch attention whenever you wear them.
Your support means a lot to us!
- GUAPI Support Team
Quality clothing made with style and…
Quality clothing made with style and design
July 7, 2024
Unprompted review
Reply from Guapi
Hi Consumer,
Thank you so much for your feedback!
We're delighted to hear that you appreciate the quality and style of our clothing. It means a lot to us that you're satisfied with your experience.
If there's anything else we can assist you with, feel free to reach out anytime!
- GUAPI Support Team
They have great Customer Service
They have great Customer Service. When I had an issue with my order they responded quick and solved my issue. They were understanding of my situation and fix it without no problem. One thing about my I love communication and the fact they took the time to communicating back had me. They have a customer for life.
June 30, 2024
Unprompted review
Reply from Guapi
Hi Kenneth Green,
Thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with our customer service team. Our goal is always to respond quickly and effectively to any issues our customers face, and it’s wonderful to know that we were able to meet your expectations.
Your feedback about our communication means a lot to us, and we’re so glad to have earned your trust and loyalty. We look forward to serving you again in the future.
Thank you for being a valued customer for life!
- GUAPI Support Team
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Guapi is a excellent brand
Guapi is a excellent brand, I love the choice of pieces and quality weighted, the uniqueness of each piece the professional feedback from customers service the shipping process is expeditiously simple and fast nothing but love for the Guapi family, shalom shalom
June 24, 2024
Unprompted review
Reply from Guapi
Hi Jaelon T,
Thank you so much for your wonderful message! We're thrilled to hear that you love our pieces and appreciate the quality and uniqueness.
We're also glad our customer service and shipping process have met your expectations.
Your support means the world to us. Nothing but love for you too!
- GUAPI Support Team
They r scam
Guapi is fraud I put order then then they took the money I verify my identity and still it's been 2 weeks and they don't want to give me my money back broke ass GUAPI. They did they same thing with my friend placed an order and never recieved the order this is crazy.
June 6, 2024
Unprompted review
Reply from Guapi
Hi,
We're very sorry to hear about your experience and appreciate you bringing this to our attention.
To help us resolve this issue as quickly as possible, could you please provide your name, email address, phone number, and order number? We will investigate the matter and get back to you with a solution.
Thank you for your patience and understanding.
- GUAPI Support Team
The best new clothing line in the game
The best new clothing line in the game. The quality of the clothes are next level fabrics with the best quality I ever put on. 🔂
May 7, 2024
Unprompted review
Reply from Guapi
Hi Sammar Brown,
Thank you so much for your fantastic feedback! We're thrilled to hear that you love our clothing line and that the quality of our fabrics has impressed you. Your support and kind words mean a lot to us.
If you have any further questions or need assistance, feel free to reach out. We look forward to continuing to provide you with next-level quality and style.
Thanks again!
- GUAPI Support Team
Really good experience, recommended
After a misunderstanding with a return item, the customer service team reached out to me and the manager Ron was really helpful in resolving the issue!
Recommended
May 22, 2024
Unprompted review
Reply from Guapi
Hi Filippo Taddei,
Thank you so much for your kind words and recommendation! We're thrilled to hear that Ron and our customer service team were able to assist you effectively in resolving the misunderstanding with your return item.
Providing excellent service is always our top priority, and it's wonderful to know that we could meet your expectations.
If you ever need assistance in the future, please don't hesitate to reach out to us. We're here to help!
- GUAPI Support Team
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Amazing customer service
Amazing customer service, responds very quickly and is always willing to help however they can.
May 2, 2024
Unprompted review
Reply from Guapi
Hi Enjunay Jones-Lee,
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service team. Providing excellent service and quick assistance is always our top priority.
If you ever need anything else, don't hesitate to reach out. We're here to help!
- GUAPI Support Team
They sell very high quantity products…
They sell very high quantity products that the hot shots are looking for to stat ahead of the urban & casual wear! The fits are to the T & the description of each product matches perfectly. The silhouette of the craftmanship that goes into each product is the most important part. I can tell this brand thinks about their customers & their fanbase! My home Brooklyn NY is happy to see me sport this brand! Keep em coming!
April 18, 2024
Unprompted review
Reply from Guapi
Hi Derek,
Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying our products and that they resonate so well with the urban and casual wear scene. Ensuring top-notch quality, perfect fits, and accurate product descriptions are our top priorities, and we're delighted that you've noticed and appreciated the craftsmanship that goes into each item.
It means the world to us to know that our brand is making a positive impact in Brooklyn and beyond. Rest assured, we're committed to keeping the momentum going and bringing you even more great products in the future!
Thank you for your support and for being a part of our community. We can't wait to continue this journey with you!
- GUAPI Support Team
If Guapi is not at the top yet their on…
If Guapi is not at the top yet their on they way UP i was shocked how quickly they responded back to my email of my concerns of order I'm a proud customer of Guapi and would advise also refer this clothing store to others Amzing Job THE BIGGEST Tymurcus
April 8, 2024
Unprompted review
Reply from Guapi
Hi Murc,
Thank you so much for your incredibly kind words and feedback! We're thrilled to hear that you're a proud customer of Guapi and that you were impressed by our quick response to your concerns. Your support means the world to us.
We're committed to continuously improving and striving to provide the best possible experience for our customers. If you ever have any further questions or concerns, please don't hesitate to reach out.
Thank you for choosing Guapi and for recommending us to others. We truly appreciate your support and loyalty.
- GUAPI Support Team
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