Guapi Reviews 162

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Extremely disappointed with GUAPI. I paid for my order, but I never received what I paid for and have been unable to get a satisfactory resolution. Customer support has been slow and unhelpful, leavin... See more

Company replied

Rated 5 out of 5 stars

GUAPI is my favorite all time Raw & Dope Design, raw materials. Love y’all keep doing ya thing team. P.s. RROLLS

Rated 5 out of 5 stars

I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... See more

Company replied

Rated 1 out of 5 stars

I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... See more

Company replied

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

We believe there is strength through unity and intend to shape the world around us – not be shaped by it.


Contact info

3.5

Average

TrustScore 3.5 out of 5

162 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I love Guapi the clothing is amazing…

I love Guapi the clothing is amazing and and the customer support is on point , prompt with the transaction and making it right when I had a return!!!!! Forever a fan of Guapi!👍❤️

April 3, 2024
Unprompted review
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Reply from Guapi

Hi The Captain,

Thank you so much for your wonderful feedback! We're thrilled to hear that you love our clothing and that our customer support met your expectations. We strive to provide excellent service and ensure our customers are happy with their purchases.

We truly appreciate your support and look forward to serving you again in the future! If you have any further feedback or questions, feel free to reach out anytime.

- GUAPI Support Team

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Rated 5 out of 5 stars

Ron Lacson at Guapi has the best…

Ron Lacson at Guapi has the best customer’s service ever. I had trouble with an order that was placed wrong and he got it resolved right the way. He apologized and took care of everything. I cannot thank him enough for everything he has done for my order.I would recommend this website to anyone who wants to place an order because they are good at responses.

March 28, 2024
Unprompted review
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Reply from Guapi

Hi Vladimir,

Thank you for your kind words!

We're thrilled to hear that Ron Lacson provided you with exceptional customer service and efficiently resolved the issue with your order. Ensuring our customers' satisfaction is our top priority, and we're grateful for your recommendation.

If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.

- GUAPI Support Team

Rated 1 out of 5 stars

I ordered two pair of pants from them…

I ordered two pair of pants from them which they said was available on the website one they said they sold out in my size and the other pair was to big so I sent them back I emailed them bout both pair no response and I’m still waiting on my money from one pair

February 25, 2024
Unprompted review
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Reply from Guapi

Hi Lonny Adams,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced. We'll investigate the matter immediately and prioritize resolving the issue with your refund. Please provide us with your order details (Complete Name, Order Number, Email Address used) so we can expedite the process.

Your satisfaction is our top priority, and we appreciate your patience as we work to rectify this situation.

- GUAPi Support Team

Rated 5 out of 5 stars

Best jeans available

Every pair of jeans I’ve ordered have been perfect and different,their style stands out and also helps mine! Also their customer service it top tier,their always in contact and their shipping and delivery service is fast,even their return services was perfect I highly recommend to shop with them

March 4, 2024
Unprompted review
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Reply from Guapi

Hi Monte,

Thank you so much for your glowing feedback!

We're thrilled to hear that you've had such positive experiences with our products and services. Providing unique and standout styles is something we pride ourselves on, and we're delighted to know that they complement your personal style so well. Our team works hard to ensure excellent customer service and a seamless shopping experience, from fast shipping to hassle-free returns.

Your recommendation means the world to us, and we look forward to serving you again in the future!

- GUAPI Support Team

Rated 5 out of 5 stars

HIGH QUALITY

they delivered on time and the pants are high quality! in love with them

February 26, 2024
Unprompted review
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Reply from Guapi

Thanks for the love! We're glad your pants arrived on time and that you're loving the quality. Enjoy! 😊

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Rated 5 out of 5 stars

There product is excellent

There product is excellent, material very good. i only wish i took one size up. But the leather pants is great. The customer service is good, they do contact you and i got my product very promptly.My experience was overall awsome and i will be shopping on this website again.

February 16, 2024
Unprompted review
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Reply from Guapi

Thrilled you love our leather pants! Your feedback on sizing is noted, and we're glad you had a great experience with our customer service. Looking forward to your next visit!

Rated 5 out of 5 stars

Mr Fancy Pants in the house!

I work at Trader Joe's and our dress code requires certain shirts or hoodies, but leaves it up to us to rock styling pants. I've actually got a reoccurring gig to DJ at Trader Joe's (I'm a 20+ year Turntablist that still enters the DMCs), and I do it under the name: Mr. Fancy Pants... So you're getting this upcoming review of Guapi from Mr. Fancy Pants himself folks! Behold:

Guapi has by far the best pants I've ever owned. Their quality of fabric and their style is unparalleled; I just received their spiked leather pants and they're literally the most amazing pair of pants I've ever seen. I've purchased a handful of their other britches, and they are all super bitchin'! Their cargos decked out with mad pockets are incredible. Their stacked denim is extra long and bunch up at my calves very nicely, even for my towering 6'6" person. I'm holding tight for the SUPER stacked denim I've ordered, I see that style as being the new-new of baggy.

I rock all these at work, probably the most high-traffic store in my county, and can fairly accurately say, I am the best-dressed lad (waist down) in my county, if not the whole state.

Guapi had an incredibly generous sale for the New Year and I ended up paying $54 on a pair of $170 trousers! So their sales are slay as well.

I also wanted to say Guapi sends everything in excellent time, shipping their wares and managing to have them arrive at my door usually within a week to a week and a half.

So if you want to get the best pants in the business, take the plunge, and spend a few extra bucks on these bad bois- you won't regret it!
- Mr. Fancy Pants

January 24, 2024
Unprompted review
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Reply from Guapi

Thank you for your incredible review! We're thrilled to be part of your unique style journey, and your enthusiasm for our products, especially the spiked leather pants, truly warms our hearts. We're honored and appreciate your kind words about our shipping speed and New Year sale. Looking forward to being a part of your continued style adventures!

Rated 1 out of 5 stars

I recently ordered two pairs of jeans…

I recently ordered two pairs of jeans and one pair was out of stock I’ve been trying to get my credit to apply to another pair of jeans but I can’t get in contact with customer service in order to make it happen I’m seriously irritated by there lack of communication and there time it takes to respond to my messages I just wanted another pair of jeans and the credit to make it happen I ordered them for an event and now I’m just at a lost with it there service is unacceptable

January 9, 2024
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Reply from Guapi

We have successfully delivered the package to you and processed a refund for the other item. However, we haven't received any further communication from you. Consider this issue resolved.

Here is the tracking information as proof of delivery: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9434611206217315139165.

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Rated 5 out of 5 stars

Jessica wells was really helpful with…

Jessica wells was really helpful with my order thanks to the Guapi team great clothing brand

November 30, 2022
Unprompted review
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Reply from Guapi

The Guapi team is grateful for your support, and we're thrilled that you find us to be a great clothing brand.

Rated 3 out of 5 stars

Ordered the Uzi jeans

I'm glad that gaupi was able to rectify, the exchange for the correct size, the quality of the jeans were good, good material,

October 17, 2023
Unprompted review
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Reply from Guapi

I apologize for any inconvenience you've experienced. We've sent the return label to your email address. Please check your spam folder if you haven't received it, and if you can't find it, kindly let us know, and we'll resend it promptly. We're committed to resolving this issue and ensuring you have a satisfactory experience with us. Thank you for your patience.

Rated 5 out of 5 stars

I want to take the time to let guy's…

I want to take the time to let guy's know that I love my jacket and pants the quality is over the top and the shipping was super fast you guy's did a great job on this outfit and hopefully you make it in Black keep up the great work 👍🏾👍🏾👍🏾👍🏾👍🏾

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Guapi clothing is always high quality

Guapi clothing is always high quality. I'm an entertainer so my look is very important, and I always trust guapi clothing to style my biggest venues. Highly recommended if you want that celebrity designer look.

September 1, 2023
Unprompted review
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Rated 5 out of 5 stars

I am a very satisfied customer

I am a very satisfied customer. I now have four pair. The quality along with the creativity of the jeans are always on point. They’re extremely eye catching and they always get me looks when I step out. Shipping is fast and they have great customer service. I’m sure pair number five is right around the corner!

August 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Great premium jeans

Great premium jeans , fit true to size , very comfortable and stylish. I was very impressed with the quality of their jeans. I love them

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Guapi always do it RIGHT

Guapi is one of the most amazing brands I have ever come across. With unique jeans, joggers, and cargo pants they offer a very unique experience making most products 1 of 100 and giving away collectors card, reflective tags, and stickers. The details on all of their products are very unique and tailored perfectly to the collections they are apart of.

July 28, 2023
Unprompted review

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