It was almost perfect until the last click. Then it seemed like I'd done something wrong so I panicked. Suddenly, a screen appeared saying the reservation was complete, but it really didn't seem li... See more
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Quick and easy but watch out for the pressure sell and the massive additional tax and charges on advertised room rate. In my case it was 66%.
Company replied
it seemed pretty easy so far. And the Free cancellation up to a certain date was good to hear. I hope it was accurate.
Company replied
Reasonably easy to use booking service . Not sure why actual room rate is so much higher than prominent rate
Company details
- #181 of 199 best companies in Travel Agency
- #4 of 4 best companies in Group Accommodation
- #6 of 9 best companies in Hotel
- #5 of 8 best companies in Lodging
- #3 of 3 best companies in Resort
- #37 of 45 best companies in Travel Aggregator
About Guest Reservations
Written by the company
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Written by the company
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Contact info
3.9
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
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I do not want to write a review.
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have now a double booking complements…
I have now a double booking complements of the webpage booking
July 3, 2026
Reply from Guest Reservations
Hello Yvonne,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Total scam
Total scam. They spoof the URL so it looks like you are on the hotel website. I got caught a few weeks ago booking a hotel in Kilkenny. Looked like a good price for non refundable booking. After I paid with my credit card however additional €115 had been added for"taxes and service fee". When I phoned to complain they offered me €20 back which I refused. The booking was made through Booking.com who initially promised to refund the difference but have since reneged. It's with my CC issuer currently. They pay to come up top of the search results even if you search directly for the name of the hotel. The URL is deceptive.
Be vigilant. I can't believe this is legal.
June 1, 2026
Unprompted review
Reply from Guest Reservations
Hello Stephen,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Taxes and fees were an additional 50%…
Taxes and fees were an additional 50% of the advertised price—that’s pretty duplicitous. Don’t expect to use you again.
July 2, 2026
Reply from Guest Reservations
Hello Jeff,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
User friendly
July 2, 2026
Reply from Guest Reservations
Hello Gerald,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Two many questions at the end
July 2, 2026
Rip off
Including all the extra "taxes and fees," the price was twice as much as booking directly with the hotel. I have requested a refund.
July 3, 2026
Reply from Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Easy to navigate
July 2, 2026
Price listed on website is $129
Price listed on website is $129
Price billed is $191.74
My advice: Under promise. Over deliver
July 2, 2026
Quick and easy
July 2, 2026
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