Room price when booking on line didn't warn about the huge added $80.00 tax which was almost an added 50% I'll know better next time to look for something else
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Review summary
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To be honest. I booked 3rd part at first and was trying to change the dates due to my fault. I called 4 times to Tru hilton and the guy Ben hung up on me 4 times and was rude. I tried changing it thro... See more
Company replied
Had an issue with payment but staff kept working out the problem
Company replied
Quick and easy, unfortunately didn't seem to be able to book a twin room
Company replied
Company details
- #180 of 199 best companies in Travel Agency
- #4 of 4 best companies in Group Accommodation
- #6 of 9 best companies in Hotel
- #5 of 8 best companies in Lodging
- #3 of 3 best companies in Resort
- #37 of 45 best companies in Travel Aggregator
About Guest Reservations
Written by the company
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Written by the company
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Contact info
3.9
Great
65K reviews
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July 1, 2026
Reply from Guest Reservations
Hello Harold,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Mia,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Gabriel,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
easy acces to your web page and fast…
easy acces to your web page and fast booking process
July 1, 2026
Reply from Guest Reservations
Hello Alfredo,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
It was easy to find a room and make the…
It was easy to find a room and make the booking
January 7, 2026
Reply from Guest Reservations
Hello Johannes,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Refund Request Follow-Up
Hello,
I requested a cancellation and a refund at the end of April 2026, and I still have not received my refund.
Could you please look into this matter and provide me with an update?
I have already sent 2 emails to customercare at guestreservations com and at least 4 emails to confirmations at travel guestreservations com, but I have not received any response.
I would appreciate your prompt assistance in resolving this issue.
Thank you.
Kind regards,
April 26, 2026
Unprompted review
Reply from Guest Reservations
Hello Frederic,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Two trials
Two trials, but booking did not work. However, credit card showed both charged. This is very nasty system. Please do something.
Finally 3rd Trial functioned and again visa card has been charged. I do not know, how many times, I need to pay for one room reservation.
July 1, 2026
Reply from Guest Reservations
Hello Mizanur,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Easy peezy.
July 1, 2026
Reply from Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Very easy to use.
July 1, 2026
Reply from Guest Reservations
Hello Linda,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
I was not allowed to reschedule a…
I was not allowed to reschedule a reservation, even though the hotel was in full agreement, plus I have been waiting for the invoice for 2 weeks now.
June 3, 2026
Unprompted review
Reply from Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Easy to use the site
July 1, 2026
Reply from Guest Reservations
Hello Mark,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
End price was not the same as price…
End price was not the same as price shown previous to booking
July 1, 2026
Reply from Guest Reservations
Hello Emma,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
offered things i dont need.
July 1, 2026
Reply from Guest Reservations
Hello Lee,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Andrew,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reservation site was easy to navigate…
Reservation site was easy to navigate and made the whole process efficient and
July 1, 2026
Reply from Guest Reservations
Hello Milton,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
It was easy
It was easy, I wasn't asked if I was a senior or aarp or AAA member, to see if i can save a little more.
July 1, 2026
Reply from Guest Reservations
Hello Alan,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Amy,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Quick and easy but watch out.
Quick and easy but watch out for the pressure sell and the massive additional tax and charges on advertised room rate. In my case it was 66%.
July 1, 2026
Reply from Guest Reservations
Hello David,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Outstanding service
March 27, 2026
Reply from Guest Reservations
Hello Claudia,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
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