The Guinness Partnership Reviews 6,779

After 2 workmen went into the loft area of our building the communal tv aerial ceased to work. Our estates manager phoned this in as a 24 hr emergency as thge affects the tv sets in all the flats in our bulding, as we are not getting a tv signal. This was phoned in on the21st. we have been told that an engineer has been out to asses the situation. But we cannot say that we have seen one to this point. We have again spoken to the repairs desk who have again put it out as a 24 hour call out. We wait to see. inthe mewantime we have no tv

John was very helpful trying to resolve my repair

Your staff member Carlean was so helpful very professional a 5star lady thank you for all your help

The call centre staff answering the phone are always very friendly, warm and helpful which makes reporting issues easy and stress-free. Communication is excellent and you know you don't have to worry about repairs getting sorted out.

Sophia was a great help and although very professional she was also very reassuring helping me with my issues with the Guinness app and repair

Sam rhe lady who answered my call to rearrange my electrician appointment was lovely and pleasant. Thank you for your help, Sam .

Friendly, understanding and compassionate call. Understood my predicament. It was so nice to speak to a real person. Someone who understands my situation. Thank you Alison.

Abbey was very helpful

A massive thank you to Lewis and Steven for taking a sofa downstairs. They couldn’t have been more helpful. Sheffield 7.

The lady who I spoke to was really nice and helpful

In contacting Guiness trust, I can honestly say although getting through to speak, took a little while waiting. When i did so, my query was delt with by Habib (also as i am writing this review the same to Chris also at the trust) who was very helpful giving futher contact information dealing with a delicate situation. Very polite/professional.

Pleasant young man very helpful,,just hope the follow up is as good

Good customer service

I had a quite complex query. The Lady on the phone did her best but it had to be referred to a different department for a call back.

The lady I spoke to was very pleasant & polite and had such a summery voice that I didn't mind that she couldn't answer my query directly.

Long wait times with phone (30 min ) many repeat requests for help.

The person I spoke to was very helpful, and dealt with my repairs issues satisfactorily

I had a trapped baby bird in my wall cavity in my house and they come out straight away and rescued it for me great excellent very happy really concerned and genuine

Sophia helped me with a number of queries ranging from repairs to complaints. Sophia was really helpful, friendly and polite and booked a repair for me for the following week.

I made a request for a repair and felt listen to was shown respect and was offered help to resolve my concern asap by the lovely lady named Sofia.

Sophia was super helpful and dealt with my concerns efficiently.