Not sure on young lady’s name Helen or Hannah??? Sorry. Most informative young lady answered all my questions and information given that I didn’t know I had to do. Raised jobs that need doing not sure... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hena was brilliant regarding a claim for an invoice after a conversation on the phone. She was thorough, professional and sympathetic and easy to talk to. She understood the circumstances in which I w... See more
Company replied
What a positive experience I have just had. Sorry I'm no good with names but the lady I spoke with could not be more helpful and understanding. She contacted the repairs department and was able to sor... See more
Company replied
Thank you Andy! When ringing The Guinness Partnership today to report a potential electrical fault in a bathroom, I was greeted by Andy who listened and understood quite a tricky situation ie bathr... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, very helpful. Helped me get my issue sorted straight. Very polite and friendly. Kieran is a great member of staff who understood everything I needed sorting
August 12, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Danielle, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Sarah L.
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Reply from The Guinness Partnership
Hi Ms Holland, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Sarah L.
As a disabled shared ownership resident…
As a disabled shared ownership resident with Guinness, they do not seem to care or take responsibility for any issues. I've been asking to get help moving to a ground floor property and i can't sell due to cladding work. All they need to do is grant me permission to sublet due to exceptional circumstances and I would be out of the issue. But they have taken nearly 3 months to say no, and now the lift to my 3rd floor apartment is out of action and has been for more than 24 hours. With no notification from Guinness. I would steer well clear if you're looking to purchase a property with them!
August 12, 2026
Unprompted review
Reply from The Guinness Partnership
Hi CJ E,
I'm truly sorry to read through your review. We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.
We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).
Kind Regards, Sarah L
System not fit for purpose
Ridiculously long wait times on telephone
Won’t take calls between 8am and 9am unless it’s emergency which then means phone even busier when everyone calls back from 9am
Online account not fit for purpose
States quite clearly you can view and manage repairs which you can’t! Just made 2 attempts to get a call handler on live chat to be told by chat bot to log request on line when I’m not trying to log a new request!
No doubt the response to this will simply be to contact them! Useless!
August 12, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Suqu,
I'm truly sorry to read through your review. We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.
We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).
Kind Regards, Emma D.
Reply from The Guinness Partnership
Hi Sally, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
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Amazing customer care support
Amazing customer care support, professional and helpful people with empathy.
August 12, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Shazia, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Very quick and very efficient
Very quick and very efficient, great service
August 12, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Michaela, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Blessing was calm
Blessing was calm, polite and thoroughly professional. Very easy talk to and didn't get flustered with anything sent her way
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Ian, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Customer care was great resolved issues…
Customer service was great resolve issues efficiently.. rebooked jobs and changed my schedule at flexibility..
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Steven, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
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Lovely worker
Lovely worker , straight forward easy to follow instructions, my problem was resolved easily and perfectly and very kind and understanding staff
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Sammy, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
Reply from The Guinness Partnership
Hi Nicola, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
Very helpful polite and friendly…
Very helpful polite and friendly assistance thank you
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Joanne, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
Understanding, polite, and quick assessment
The lady on the telephone was very helpful as I didn't have a Guinness letter handy for my customer number. She did a video call so that she could clearly see the repair needed. I felt listened to and that she understood my concern on the damage that was present. A much better experience.
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Vanessa, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
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The adviser was friendly and helpful in…
The adviser was friendly and helpful in his understanding of the issue.
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Mohammed, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
Although I was disappointed with the…
Although I was disappointed with the online repair reporting as it didn’t work, I was please with the call I made to report repair as man was very polite and efficient and made the whole thing much less stressful as I struggle badly with my nerves
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
Was extremely helpful and professional…
Was extremely helpful and professional and great communication
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Angel, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
Very polite
Very polite, put through for my job super quick thankyou!
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Terri, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
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Very helpful completed everything i…
Very helpful completed everything i asked of him and got it to the correct people to resolve this issue.
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Melissa, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
Very helpful understanding and…
Very helpful understanding and knowledgeable
August 11, 2026
Unprompted review
Reply from The Guinness Partnership
Hi, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
Great experience agent was able to deal…
Great experience agent was able to deal with my call effectively and quickly.
August 10, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Heidi, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Cole H.
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