Guitars & Woods Reviews 

291
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional quality of the products, noting that everything arrives securely packaged and exactly as described online. Buyers frequently express satisfaction with the remarkably fast delivery times across international borders and the professional, helpful service provided throughout the shopping journey. However, some people mentioned frustrating issues regarding their orders, such as unfulfilled shipments, missing parts, or delayed deliveries causing quite a noticeable inconvenience. A few reviewers also noted difficulties when attempting to modify active purchases or encountered inconsistent quality on subsequent items ordered later.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent quality materials,... See more

Quality

People report positive experiences with quality, highlighting that products are always well-made, arrive as... See more

Delivery service

Reviewers express strong satisfaction regarding the delivery service, frequently highlighting very fast... See more

Service

Clients share satisfaction on service, frequently highlighting excellent experiences, fast shipping, and... See more

Order

Customers had mixed experiences with order processes over time. While some reviewers appreciated fast order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good, quality products - both tools and templates. Handling the order before shipping took a couple days - be mindful if you are in a hurry. The packaging makes up for that in an excellent way - tidy,... See more

Rated 5 out of 5 stars

Excellent products and very affordable prices. I had an issue with one of my items but Guitar & Woods customer service was brilliant. They sent me a replacement and I’m very impressed with the servi... See more

Rated 5 out of 5 stars

Good product details on site, fast and efficient service. Delivered quite rapidly and directly into my post box. Very helpful people, i've been shopping there for years and will continue to do so wh... See more

Rated 5 out of 5 stars

I bought a string spacing ruler. It came when I expected, and it's very good quality. I like that the markings are actually holes in the metal so you can mark the nut through the ruler. And it was a b... See more


Company details

  1. Craft Store

Written by the company

Welcome to Guitars & Woods - Luthier Supplies (G&W), a leading Portuguese company specializing in the manufacturing and sale of premium guitar-related products. Our extensive range includes high-quality tonewoods, precision luthier tools and templates, as well as innovative parts and jigs. Founded in 2011, G&W is built on a strong foundation of industry experience and longstanding connections with musicians, guitar makers, and technicians. In 2012, we expanded our reach by launching an online store to better serve our customers, offering them the best prices and an exceptional shopping experience. Our expertise in CNC technology and CAD/CAM software enables us to produce reliable and affordable products with a level of quality that only advanced machinery can achieve. At G&W, customer satisfaction is our top priority. Our commitment to honesty and helpful service is reflected in the numerous positive feedback we have received from thousands of customers worldwide. We pride ourselves on our efficient delivery system; if your desired product is in stock, it is typically dispatched to your nearest post office on the same day or the following day after payment clearance. For high-quality products, exceptional service, and fast delivery, choose Guitars and Woods. We are your trusted partner in luthiery. All the best, Carlos Barros Founder and Owner of G&W


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(291)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

just good

The shipment was quick and everything was well packed.
Questions regarding some items have been answered also promtly beforehand.

March 21, 2025
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