I had some issues with my Microsoft Office 365 key. After contacting support and exchanging a few messages, everything was resolved. Now I’m a happy Microsoft Office 365 user.
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I had some issues because I received a used key. After contacting support and exchanging a few emails, everything was resolved. Now i'm happy Win11Pro (activated) user.
Company replied
*** I am editing this review because GVGmall contacted me and resolved the issue by offering three Windows Server licences. I am not giving five stars because I had to resort to posting a negativ... See more
Company replied
Always price but it is what it is everythig is more and more expensive tho.. not about you guys. Just because they actually care about customers i add a star that the only way we can show our trust, i... See more
Company replied
Company details
- #79 of 106 best companies in Gaming service Provider
About GVGMALL.com
Written by the company
What is GVGMall.com?
GVGMall.com is an online platform for digital products, offers PC and video game codes, also software license codes including operating system Windows10 pro, Windows 11 CDKeys, windows 11 home, Windows10 home etc. and office software office2021 pro, office 2019 pro, office 2016 etc., also supoort multilingual in the site. Buy Windows 11 pro key, choose genuine GVGMall！
GVGMall.com is established in May 2017. The team behind GVGMall.com has over 8 years of combined industry experience who have taken their passion for games and created a truly innovative service that puts users first.
Customer Support
Our customer service team is always customer-centric and committed to providing an excellent support experience. No matter when and where, our professional team is ready to provide you with 24-hour assistance to ensure you get a smooth and worry-free service experience. Whether answering questions, handling problems or providing personalized suggestions, we always stand at your perspective and become your trusted partner, so that you can feel our professionalism and sincerity in every interaction.
Make purchasing simple
We are committed to making it easier and more efficient for you to purchase your favorite games or software. When you purchase a game or software on our platform, you will immediately get a unique key in your account or receive an email with a unique key, allowing you to easily activate and start playing. We provide clear redemption guides for each platform to ensure that you can complete the operation without any worries. All products are digital, which not only greatly shortens the delivery time, but also makes your purchase experience more environmentally friendly and sustainable. By simplifying the purchase process, we let you focus on the game or software itself and enjoy the fun faster.
Is GVGMall.com legit?
We are a trusted and established company with a solid reputation for delivering top-quality games and software services. With over one million satisfied customers, we have built a strong track record of reliability and exceptional customer support.
Recently, some unscrupulous merchants in the market have pretended to be the gvgmall brand and sold substandard products, which has affected us and users. Make sure you shop at the trustworthy and genuine GVGMALL.com.
Contact info
United States
- service@gvgmall.com、market@gvgmall.com
- gvgmall.com
Windows 11 Pro Key $27 on Gvgmall.com
4.2
Great
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GVGMALL.com
Hi Henry,
Thanks a lot for your feedback!
Our support team is always ready to help — we're glad we could solve your issue quickly.
Don't hesitate to reach out again if you need anything.
Best regards
GVGMall.com support team
the page works correctly
the page works correctly, they have helped me if I have had any questions and they are legal people
July 4, 2025
Unprompted review
Reply from GVGMALL.com
Thanks a lot for your feedback!
Our support team is always ready to help — we're glad we could solve your issue quickly.
Don't hesitate to reach out again if you need anything.
I BOUGHT A KEY DOES NOT WORK AFTER…
I BOUGHT A KEY DOES NOT WORK AFTER WASTING A HOUR WITH THE LIVE CHAT AND GOT NO WERE
July 3, 2025
Unprompted review
Reply from GVGMALL.com
Hello Zachary Souza,
Hi,
We’re very sorry to hear about your frustrating experience. This is definitely not the level of service we aim to provide.
Sometimes activation issues can be caused by system version mismatches or installation environment — and we sincerely apologize if our support team was not able to help you effectively at the time.
Please contact us again at service@gvgmall.com or market@gvgmall.com with your order number, and we’ll make sure to resolve this quickly — including issuing a new key or a full refund if needed.
Best regards
GVGMall.com support team
Thank you for your patience, and we hope to restore your trust.
gvg is good and real
I Buy every new copie of windows for my computers here, because the price is good and the thing is real
July 1, 2025
Reply from GVGMALL.com
Thank you so much for your positive review!
We're happy to hear everything worked perfectly with your key.
If you ever need assistance, we're always here to help!
Great customer experience
July 1, 2025
Reply from GVGMALL.com
Awesome to hear that! Great experiences are what we aim for — glad we hit the mark. Can’t wait to impress you again soon!
Reply from GVGMALL.com
Awesome to hear that! Great experiences are what we aim for — glad we hit the mark. Can’t wait to impress you again soon!
How the fastest assistance solve my problem
I've had problems ,recently with activation codes for win11 and gvgmall gave me a key for a reasonable price but it doesn't work , so I contacted with the assistance team and they gave me a new key with the one I finally could activate win 11, highly recomendated.
July 1, 2025
Unprompted review
Reply from GVGMALL.com
Hi,
Thank you very much for sharing your experience! We’re glad our support team could quickly assist you and provide a working key so you could activate Windows 11 pro key successfully.
Your recommendation means a lot to us! If you ever need anything else, we’re here to help.
Best regards,
GVGMALL Team
Need to return license if i got my…
Need to return license if i got my money back i will Give 5 stars for service
June 30, 2025
Reply from GVGMALL.com
Hello,
Thank you for your message. We completely understand your situation.
If you’d like to request a refund, please contact our support team at service@gvgmall.com or online live chat with your order number, and we will review your case promptly.
While reviews should always reflect genuine experience (whether positive or negative), we truly appreciate your willingness to update your feedback if your issue is resolved.
Looking forward to helping you as soon as possible!
Best regards
GVGMall.com support team
The price of product is perfect
The price of product is perfect, it fits in my budget very well and activation process is very easy.
June 30, 2025
Reply from GVGMALL.com
Awesome to hear that! Great experiences are what we aim for — glad we hit the mark. Can’t wait to impress you again soon!
They simply stole 150 dollars from me
They simply stole 150 dollars from me, claiming that everything is fine with the key, even though I sent videos and photos showing that it doesn’t work. Well, what can I do… trusting a Chinese seller leads to this. And this was on the official website, gvgmall.com, not on any scammers.
June 20, 2025
Unprompted review
Reply from GVGMALL.com
Hello Marcelo Portella,
We are genuinely sorry to hear about your experience and understand your frustration. We can assure you that this is not typical for our company, and we take customer feedback very seriously. We have never intentionally ignored such an important matter, especially involving a significant transaction.
However, we noticed that you did not provide an order number or any specific details to look into the issue. In order to assist you more effectively and resolve this as quickly as possible, could you please share your order number or the transaction details with us?
We are committed to ensuring that all our customers receive the proper support and that any issues are resolved promptly. Please reach out to us directly with the required information, and we’ll investigate this thoroughly.
We appreciate your understanding, and we look forward to resolving this issue to your satisfaction.
Best regards
GVGMall.com support team
0 problems
At first, the key I purchased gave me a problem, but they quickly resolved it by providing me with a new one through the customer support chat. It was great.
June 6, 2025
The key it's all right
June 7, 2025
Al comprar dos licencias de windows 10…
Al comprar dos licencias de windows 10 ltsc no me funcionaron en la configuracion al intertar instalarlas en el equipo
June 7, 2025
Reply from GVGMALL.com
Hola,
Gracias por dejarnos tu comentario. Lamentamos que hayas tenido problemas al intentar activar tus licencias de Windows 10 LTSC.
Es posible que el error esté relacionado con la versión del sistema o con la conexión de activación. Por favor, envíanos tu número de pedido al correo: service@gvgmall.com o contáctanos vía chat en vivo, y con gusto te ayudaremos a resolverlo rápidamente.
Estamos aquí para apoyarte hasta que todo funcione correctamente.
I ordered the wrong product and they…
I ordered the wrong product and they quickly exchanged it for the one I needed. I will definitely buy it again.
June 4, 2025
Unprompted review
after i've contacted the customer…
after i've contacted the customer support and told him about my issue he was laughing at me, what the hell is this ?? i spoke to him to give him feedback but he reply with laughing emoji ? GVGMALL is the worst store to but video games from or anything .
June 4, 2025
Unprompted review
Reply from GVGMALL.com
Hello abdulla Alkaabi,
We’re deeply sorry to hear about this experience — and we take this feedback very seriously.
This is absolutely not how we expect our support team to behave. We have strict internal policies for professionalism, and we are already investigating this incident to take appropriate action.
Please accept our sincere apologies for the frustration caused. If you're open to it, we'd appreciate another chance to make things right. You can contact us at service@gvgmall.com with your order number, and our senior support agent will personally follow up.
Your satisfaction matters to us, and we hope to restore your trust.
Best regards
GVGMall.com support team
Lie when say that the key is lifetime
Lie when say that the key is lifetime, it expire when you format the pc
December 24, 2024
Unprompted review
Reply from GVGMALL.com
Dear João Victor,
Thank you for your feedback, and we’re sorry for the confusion.
Please allow us to clarify:
Our Windows product keys are indeed lifetime licenses for one device, which means they stay valid even after formatting, as long as the hardware (especially the motherboard) remains unchanged.
If your key became invalid after formatting, it’s often due to:
A hardware change (new motherboard or system components)
Installing a different edition of Windows
We’d be happy to help you reactivate the product — please reach out to our support team with your order number, and we’ll assist you promptly.
We take these concerns seriously and are committed to improving your experience.
Best regards,
GVGMall.com support team
Reply from GVGMALL.com
Hi David!
We’re truly sorry to hear about this situation 🙏
We’ve already processed your refund – depending on your bank, it might take 7–10 business days to appear on your statement.
Please feel free to DM us with your order ID, and we’ll double-check everything for you.
Your satisfaction is important to us.
Best regards
GVGMall.com support team
Estafadores
Estafadores, su servicio de atención al cliente, es una basura, te venden una clave, no funcionan y no te solucionan nada, web estafadora, y los youtuber que la promocionan metidos en el ajo con esta estafa.
Scammers, their customer service is garbage, they sell you a key, it doesn't work and it doesn't solve anything for you, scam website, and the YouTubers who promote it are involved in this scam.
May 19, 2025
Unprompted review
Reply from GVGMALL.com
Hola Edtorp Torp,
Lamentamos ponerte en esta situación. Entendemos tu frustración y queremos ayudarte a resolver este problema, sea cual sea. En GVGmall.com, la experiencia del cliente es fundamental. Si tu clave no es válida, contáctanos en service@gvgmall.com o market@gvgmall.com y envíanos la captura de pantalla de la activación fallida. Te ayudaremos a resolver el problema lo antes posible. ¡Gracias!
Atentamente
Equipo de soporte de GVGMall.com
I recieved instantly the key
May 19, 2025
Unprompted review
Reply from GVGMALL.com
Dear Luis,
We’re truly sorry for the inconvenience and the unsatisfactory experience.
Please rest assured that this is not the service standard we strive to uphold. If you placed your order more than three weeks ago but still haven’t received the Windows 10 Enterprise 2021 activation key, we recommend first logging into your account and checking the “My Purchased Orders” section to see if the key has already been delivered (in some cases, the system sends the key automatically, and it may be overlooked).
If the key is not visible there, please contact our support team via live chat or email us at service@gvgmall.com, and make sure to include your order number.
We will prioritize your case and ensure a prompt resolution.
Thank you for your patience and for giving us the opportunity to make things right.
Should you have any further questions, we are always here to assist you.
Best regards
GVGMall.com Support Team
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