Gxpillows Reviews 

154
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the pillows, noting how well they support the head and neck while providing a truly fantastic night's sleep. Many people mention that these supportive products have finally helped relieve long-standing neck pain and significantly improved their overall rest. Some reviewers were not happy with durability, noting that the pillows started to lose their shape and collapse after a few months of regular use. A few other people also felt that the items did not last long enough or involved unexpected return expenses when things went wrong.

What people talk about most

Product

Customers report deep satisfaction with the product, highlighting its supreme comfort and exceptional head... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional comfort and high... See more

Value for money

Reviewers highlight positive aspects of value for money, noting that the pillows are worth every penny... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2... See more

Rated 5 out of 5 stars

Excellent customer service. The pillow is amazing, I never realised how much difference it has made. For years I have suffered with a bad neck, not any more, the first morning I woke up pain free, to... See more

Rated 5 out of 5 stars

Congratulations on the quality & beautiful workmanship of your pillows. . The excellent quality of these pillows has helped to improve my sleep pattern. Would definitely recommend them to friends... See more

Rated 5 out of 5 stars

Great service and bought my 2nd pillow from GX as my last one had seen better days. Instant difference as had a bad neck ache and it went as soon as I started sleeping on my GX pillow. Highly recomm... See more


Company details

Information provided by various external sources

HI and welcome to Gx Pillows- I'm Alexander Miles and I’ve been designing furniture and other household delights for 30 years and have more recently stumbled upon something wonderful and unique with the Gx Suspension Pillow™. This world class (1st...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(154)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

The quality is amazing

The customer service is second to none, if you need it for any reason. And the quality of the pillows is excellent! Shipping is fast, what else is there to say? I love my pillows!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Over the years

Over the years, I have bought enough pillows to stock a market stall, so I was a little sceptical that these pillows would be any better. How wrong I was. After decades of poor sleep, painful neck & shoulders, I now wake up with very little pain. Thank you

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Best ever pillow.

I'm in my 80s and have had some expensive, and very good pillows in the past. I tend to take adverts with a pinch of salt. However, this pillow is in a different league. Imn the month or so I've had mine I've slept so well! I've been so pleased with it that Ive bought one for my adult daughter who is also delighted with hers.
Excellent product, thanks very much GX pillows!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really good pillows

Really pleased with my pillows. I suffer with arthritis including in my neck. These are the most comfortable pillows I've had for a long time. I thoroughly recommend these to anyone . My choice was the medium/soft and they're great

May 2, 2026
Unprompted review
Rated 2 out of 5 stars

Sadly disappointed

To begin with i was delighted with this pillow but after using for a couple of weeks, I had the most painful neck and had to return it. It cost me over £7 to return it so not too impressed really! But guess the pillows wont suit everyone, just a little annoying that return postage is quite expensive! I bought the medium firm as I always prefer firm. Gx then advised most buy the medium soft. After having to pay £7 plus to return it, i dont really want to do that again if the medium soft pillow is as bad. Never mind, the search continues i suppose!

I since tried the replacement pillow that was medium soft, this pillow is also not good for me. I will now have to pay another £7 to return it! So it will have cost me £14 in returning the pillows, and ill get a £27 refund! Just not worth it and I dont recommend these pillows unfortunately. The medium soft isn't supportive and I've got bad neck and shoulder pain again!

April 12, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

Medium-Firm pillow retained its depth for almost 2 months, but is now far less supportive.
Not a total waste of money, but almost

April 7, 2026
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good morning Stephen
I'm sorry to hear that you are disappointed with your Gx Pillows. I have asked for more information as I can't see you in our customer database and we haven't received any communication from you. It may be that a firmer Gx Pillow would suit your sleeping style. If you can get in touch we can sort that out for you.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

Best night sleep

Im sleeping on a soft and firm pillow and i have to say its the best night sleep ever. The quality of the pillows are excellent and the customer service is amazing,

March 30, 2026
Unprompted review
Rated 2 out of 5 stars

Suspension collapsed within a year!


I purchased a pack of two on 29th June 2025 (from Amazon). They were very comfortable for the first few months. The suspension part has collapsed gradually and are now rendered useless. They have not even lasted a year.
I would not recommend.

March 26, 2026
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good morning Gordon
I'm sorry to hear that you are disappointed with your Gx Pillows. I have asked for more information as I can't see you in our customer database and we haven't received any communication from you. It may be that a firmer Gx Pillow would suit your sleeping style. If you can get in touch we can sort that out for you.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

Best pillows on the market!

I’ve struggled with pillows going flat time and time again. The amount of money we must of spent over the years is insane. We came across GX pillows and honestly it’s like sleeping on a cloud, worth every penny! Will be purchasing more for the family soon definitely!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Congratulations on your beautiful…

Congratulations on the quality & beautiful workmanship of your pillows.
. The excellent quality of these pillows has helped to improve my sleep pattern.
Would definitely recommend them to friends & family. Great idea to have two different type of firmness in the one package.
Well done & many thanks for your excellent quality.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE THESE PILLOWS

LOVE LOVE LOVE THESE PILLOWS

Very pleased with my purchase.
Wow feel the quality and experience sleep better than I’ve ever had.
My head and neck are supported in a gentle and relaxed way.
Just drift into a deep sleep.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Soft, supportive and a great price.

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2nd generation pillow and found it a little too deep, I spoke to Lee and they sent a slimmer version which is lovely. I also purchased a 'like down' pillow for a friend who always had unethical goosedown pillows, and she loves the Gx, and it is a 3rd of the price of her usual pillow. All prices are very good across the range. Great pillows.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Your pillows are fantastic

Your pillows are fantastic. I bought 3 medium soft and I get a good night's sleep after trying so many different makes. Keep up the good work.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fab!

Only had the pillow three days and it’s the best sleep I have had in years! I have spent a fortune on the wrong pillows over the years and been desperate for a decent nights sleep that doesn’t wake me with neck and back ache and finally found them! Amazing! Couldn’t recommend more!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Comfort and value

The first night I tried this pillow I slept so well and now I can’t sleep comfortably on my old pillows. Highly recommend these pillows which are good value.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good value and comfort

Pillows just as advertised I usually have problems with Pillows but these fulfilled my expectations.
Evri lost the order but Kevin sent another as soon as we reported it.

August 4, 2025
Unprompted review

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