Gxpillows Reviews 

153
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the pillows, noting how well they support the head and neck while providing a truly fantastic night's sleep. Many people mention that these supportive products have finally helped relieve long-standing neck pain and significantly improved their overall rest. Some reviewers were not happy with durability, noting that the pillows started to lose their shape and collapse after a few months of regular use. A few other people also felt that the items did not last long enough or involved unexpected return expenses when things went wrong.

What people talk about most

Product

Consumers find product to be extremely comfortable and supportive, with many reviewers noting a significant... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Value for money

Customers expressed great satisfaction with value for money, highlighting that the product is worth every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2... See more

Rated 5 out of 5 stars

Excellent customer service. The pillow is amazing, I never realised how much difference it has made. For years I have suffered with a bad neck, not any more, the first morning I woke up pain free, to... See more

Rated 5 out of 5 stars

Congratulations on the quality & beautiful workmanship of your pillows. . The excellent quality of these pillows has helped to improve my sleep pattern. Would definitely recommend them to friends... See more

Rated 5 out of 5 stars

Great service and bought my 2nd pillow from GX as my last one had seen better days. Instant difference as had a bad neck ache and it went as soon as I started sleeping on my GX pillow. Highly recomm... See more


Company details

Information provided by various external sources

HI and welcome to Gx Pillows- I'm Alexander Miles and I’ve been designing furniture and other household delights for 30 years and have more recently stumbled upon something wonderful and unique with the Gx Suspension Pillow™. This world class (1st...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

153 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(153)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love these pillows!

I am unexpectedly really pleased with these pillows. My husband wanted to try them as he said he spent the night chasing his pillow around. I was quite happy with the pillows we had, so did not expect to like them. But I was very wrong! They are so comfy, and I have so much more movement in my neck now, which in turn has assisted the aching I was getting in my shoulders. Both of us love this pillows.

August 9, 2025
Unprompted review
Rated 2 out of 5 stars

The design concept was not for me

The design concept was not for me. When the back of my head was lying flat in the middle of the pillow there was too much pressure on the back of my head as it felt like the pillow, from the straps mechanism, was pushing upwards. Shame as do appreciate it keeps its plumpness around the neck area. I tried the ‘Like down pillow’. Staff were v friendly on the phone when I sorted out the return process with no quibble.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Look elsewhere- very poor experience with this product and company

Tried these for nearly two months to give them the benefit of the doubt I had after a few days. They did not help at all with my sore neck and felt very hard after an hour or two. I had the medium and soft versions but neither was good for me. I called the company and was just told that it was tough as I’d had them over 30 days - and they weren’t interested in any compromise or conversation. Save your money and look elsewhere- ver poor experience.

August 28, 2025
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good afternoon Mr Spalding
Thank you for your feedback. We are delighted, and very proud, that our TrustPilot score is 4.6 and Excellent. In fact it was 4.7 before your review. This score is based on an excellent product and excellent customer service as you will see if you read our numerous 5 star reviews. 99.999% of our customers understand that having 30 days to try a pillow before returning it for a refund is ample time to know whether the pillow is suitable. Indeed you state that you knew it didn't help your sore neck after an hour or two. Despite that you decided to keep the pillow for 60 days before calling our Customer Service Team and demanding a full refund - with threats to call Trading Standards etc if your demands were not met. Unfortunately all businesses encounter customers such as you at some point, it goes with the territory, but we don't have to give in to threats or put up with poor behaviour. A polite and measured call from you would have been met by a quite different response but given your appalling attitude we determined to stand by our policy that 30 days is plenty of time to decide whether to keep a pillow or return it.
Yours sincerely
Gx Pillows

Rated 5 out of 5 stars

Superb pillow



Superb pillow

I have been looking for a good pillow for a few years since John Lewis discontinued the one I liked. This pillow is wonderful. Big, soft and not lumpy. Brilliant. I bought one to try and was so pleased I bought 2 more last week. One of them had a minor shortcoming and the manufacturer immediately replaced it. You cannot ask better than that.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant pillow.

I'm so pleased with this pillow. For many years I have woken up in the night with excruciating pain in my neck. I've tried other special pillows in the past. This is the best one and so comfortable. I've not had any neck pain since using the pillow. Excellent, super fast delivery. Many thanks. Heather Neal

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Well made and comfortable pillows

Well made and comfortable pillows and I've made my second purchase. I will continue to purchase from GX in the future as they offer an efficient & prompt delivery service.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant pillows

Bought a pair of pillows as needed new ones as per usual they lose their plumbers.

What a difference these pillows are never lost their support so ordered another pair for my sons bed.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

We are delighted with our Gx pillows

We are delighted with our Gx pillows. They are keeping their shape and it’s so good to actually get a good night’s sleep. Thank you, worth every penny and we are ordering for my Daughter who also suffers with neck and back problems.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Best ever pillow

These really are the Best ever pillows....yes they are not cheap, but they are amazing value if you get a good night's sleep. My suggestion is just buy and you will see.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pillow

Excellent pillow. Very comfortable to sleep on and it keeps its shape. I would recommend this pillow to everyone that is thinking of purchasing these pillows.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

GXPillows are great

These Pillows are great, we have used GX pillows before and always found they supply first rate goods.
They are delivered quickly and well packaged.
GX pillows, as far as we are concerned, to be recommended

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Magic Pillow

Struggling with sleep for a long time so I took plunge and bought Medium/Firm pillow from Gx. I now have a far better experience and actually look forward to going to bed!

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pillows and pillowcases

I bought 2 pillows and 2pillowcases. They are well worth the money. The pillows really help my husband who lives with a lot of pain . As advised, he sleeps on one side one night and turns to the other side the next night.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Magic

Wonderfully comfortable. Supports on right or left side. Lofts well after use. Great design. I hope it lasts!

May 29, 2025
Unprompted review

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