Gym and Fitness Reviews 

4,279
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful and polite, offering knowledgeable advice without any sales pressure during purchases. People consistently praise the solid build quality of the fitness equipment, noting that everything arrives securely packaged and always functions smoothly from the very first use. However, some customers also noted occasional unexpected delays or communication gaps regarding their scheduled home deliveries. A few people additionally experienced minor inconveniences with missing or damaged parts upon initial product arrival, though customer support teams typically worked hard to resolve the issues quickly.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, solid build, and smooth... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting the fast shipping... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust build and durability of the... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and professional approach.... See more

Service

Users describe positive interactions with service, highlighting helpful, professional, and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Just purchased the C10 - I called their sales team with a few questions and Jonathan answered easily - was having issues with the humm option for payment, unprompted Jonathan followed up on a Saturday... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,279)

404 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jonathan was great to deal with and was…

Jonathan was great to deal with and was able to stay with my stop/start enquiries while I was away travelling.

Everything arrived and is working great.

March 13, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Shane,

Thank you so much for sharing your experience! We’re glad Jonathan could assist you and stay on top of everything while you were travelling. It’s great to hear that everything arrived safely and is working perfectly. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Everything was great!

Everything was great!

March 16, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Hudson,

Thank you so much for your review! We’re thrilled to hear everything was great and really appreciate your support. We look forward to helping you with your fitness goals again soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

Been buying and dealing with gym and…

Been buying and dealing with gym and fitness for over 14 years. Have always been happy with the quality of service and the products they offer.

March 10, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Dean,

Thank you so much for your kind words and for being such a loyal customer over the past 14 years! We really appreciate your continued support and are thrilled to hear you’ve always been happy with our products and service. We look forward to helping you with your fitness journey for many more years to come!

Happy training!
GAF Team

Rated 5 out of 5 stars

Highly rate them

Excellent products, excellent service

March 15, 2026
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Reply from Gym and Fitness

Hi Troy,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and service. We really appreciate your support and look forward to assisting you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery was fast and really happy with the new Tandem tower by Force. I would definitely purchase more items from the guys at Gym and Fitness.

March 11, 2026
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Reply from Gym and Fitness

Hi Chris,

Thanks so much for the great feedback! Awesome to hear you’re loving the Force USA Tandem Tower and that the delivery was quick. We really appreciate your support and look forward to helping you with your next purchase!

Happy training!
GAF Team

Rated 3 out of 5 stars

The barbell itself was pretty nice, , but delivery was terrible

The barbell itself was pretty nice, but unfortunately the delivery service you used was terrible.. delayed my shipment for a while then when the barbell arrived the package was damaged leaving a lot of dust and debris on my barbell.. I had to geta brush and brush it for a while to get rid of all the debris or dust or whatever from the knurling areas. Luckily the barbell bearings seems to be undamaged.

March 8, 2026
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Reply from Gym and Fitness

Hi Aloysius,

We are very glad to hear that you are happy with the product you have received but are also sorry to hear of the delivery complications with your order.

Our team is here to help and can be contacted via phone or email to further investigate items that may unfortunately be damaged during delivery. We will reach out to you shortly to ensure any pending issues are resolved :)

Kind Regards,
GAF Team

Rated 5 out of 5 stars

The real deal in gym equipment

I am a PT and sprint coach and this is the second time I have purchased from Gym and Fitness QLD after carefully reviewing feedback on many stores. They have been outstanding on both my orders. I have set up a complete home gym through Gym and Fitness. The quality of the Force USA brand they sell is 10/10, especially for the reasonable price you pay compared to more expensive brands for similar quality (added bonus it looks v good!). Also, the gym arrived within 3 or 4 days of me placing the order and I live in regional QLD. Same thing happened when I placed another order for a GHD machine, quick delivery of quality machine at a very good price. Special thanks to Dan G for his help with my orders both times. Cannot recommend them enough and will stay with them for all my gym needs.

February 26, 2026
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Reply from Gym and Fitness

Hi Renee,

Thanks so much for the awesome review! It’s fantastic to hear that your home gym has come together so well and that you’ve been happy with the quality of the Force USA gear and the delivery times, especially out in regional QLD. We’ll be sure to pass your kind words on to Dan G as well. Thanks again for your continued support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Awesome Experience

The staff were extremely helpful and the whole process from order and payment was simple and efficient. Follow up communication was provided to ensure that everything was ok.

March 6, 2026
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Reply from Gym and Fitness

Hi Jason,

Thanks so much for your kind words! We’re really glad to hear the process was smooth and that our team could help make everything easy and stress-free for you. It’s great to know our follow-up made a difference too - enjoy your new setup!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product!

Fast delivery, quality of machine meets expectations, and assembly was very easy.
Well done guys!

March 5, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rob,

Thanks so much for the great feedback! We’re thrilled to hear the delivery was quick, the quality met your expectations, and that assembly was a breeze. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy transaction and great product…

Easy transaction and great product Thanks Gym and Fitness Molendinar.

March 8, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Geoff,

Thanks so much for your kind words! We’re really glad to hear everything went smoothly and that you’re happy with your product. The team at Gym and Fitness Molendinar will be thrilled to hear your feedback. Thank you for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Best home gym from gym & fitness

I bought the Force USA C10 earlier in the year and loved the customer service and product quality. When I needed a curl bar I just called gym & fitness and had the bar delivered within a week.

March 8, 2026
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Reply from Gym and Fitness

Hi Doug,

Thanks so much for your awesome feedback! We’re so glad to hear you’ve been loving your Force USA C10 and had a great experience with both the product quality and our team. It’s great to know we could also get your curl bar out to you quickly and hassle-free! We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Gym and Fitness are EPIC

Purchased the Force USA FTR from Gym and Fitness and couldn’t be happier.

The standout was the service, a salesperson reached out directly, answered all my questions, and hooked me up with some great savings. It felt genuine, not pushy. The whole process was seamless, delivery was on time, and the equipment is top quality.

Really impressed overall, highly recommend.

March 4, 2026
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Reply from Gym and Fitness

Hi Brad,

Thank you so much for sharing your experience! We’re thrilled to hear you’re loving your Force USA FTR and that our team could make the process seamless and helpful. Your kind words mean a lot, and we really appreciate the recommendation!

Happy training!
GAF Team

Rated 5 out of 5 stars

Gym and fitness have awesome equipment…

Gym and fitness have awesome equipment very helpful and communication is the best

March 3, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Customer,

Thank you so much for your awesome review! We’re thrilled to hear you’re enjoying the equipment and that our team could help. Great communication is always our goal, so your feedback means a lot!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great Experience

Great product, communicated well, fast shipping. All in all, a great experience.

February 24, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Simon,

Thanks so much for your kind words! We’re thrilled to hear you had a great experience with the product, communication, and shipping. Thanks for your support!

Happy training!
GAF Team

Rated 4 out of 5 stars

Good customer service

Order was originally sent with wrong equipment but they rectified this promptly and the correct order arrived 3 days later

March 2, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Don,

Thank you for your feedback! We’re really sorry again for the initial mix-up with your order, but we’re glad to hear it was resolved quickly and that the correct items reached you shortly after. We truly appreciate your understanding and patience, and we hope you’re enjoying your equipment!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great team

Very knowledgeable and friendly team, a pleasure to deal with!

February 24, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tamara,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Providing friendly and knowledgeable service is what we strive for, so it really means a lot to us. We look forward to helping you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

Good quality stuff

Good quality stuff. It does have that rubber smell for the first couple days but after a week it's completely gone

February 26, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Josh,

Thanks for your review! We're glad to hear you're happy with the quality, and yes, that initial rubber smell usually fades quickly. Enjoy your new gear!

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Quick shipping easy to deal with

February 26, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Daniel,

Thanks so much for your feedback! We're delighted to hear you had a smooth experience with our team and that your order arrived quickly. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Force USA C20 Gym & Fitness Gold Coast

I recently purchased a Force USA C20 from Gym and Fitness Gold Coast and the experience was excellent from start to finish.
Gabe was extremely helpful and knowledgeable. He took the time to walk me through the differences between several machines, including the G20 and the C20, and helped me choose the setup that best suited my home gym.
What I really appreciated was that there was no pressure to buy. Gabe answered all my questions, explained the cable ratios and features clearly, and even put together a great deal including the sliding bench and weight stack upgrade.
Being able to see the equipment in the showroom and compare the different models in person made a big difference. The C20 is an incredible machine and will be the centrepiece of my home gym for many years.
Overall a great experience and I would definitely recommend Gym and Fitness Gold Coast to anyone looking to build a serious home gym setup.
Thanks again to Gabe and the team.
Tim

February 25, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tim,

Thanks so much for sharing your experience! We're absolutely thrilled to hear that Gabe could guide you through the options and help you find the perfect setup for your home gym. It’s wonderful that being able to see and compare the machines in person made such a difference, and that the C20 is already making a fantastic impact as the centrepiece of your space. We really appreciate your kind words, your recommendation, and your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Force Usa bench has a high quality

Force Usa bench has a high quality, and the support for GYM and Fitness was great.

February 23, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Javier,

Thanks so much for your feedback! We're thrilled to hear you're happy with the Force USA bench and that our team could provide the support you needed. We appreciate your support!

Happy training!
GAF Team

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