I originally left a bad review because i had used wellhub for free as part of my company Healthcare. When I left that company I lost my Healthcare. Well hub had charged me twice for membership without... See more
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See what reviewers are saying
I can't express how much I am enjoying this app. Thank you for curating such a diverse and exciting range of activities. I have already tried Krav Maga and Yoga, and I am very much looking forward... See more
Company replied
Wellhubs customer service is actually unmatched. I was chatting with one of their agents about a special circumstance I needed help with, and Sue from their online chat, helped me IMMEDIATELY. And w... See more
Company replied
Sue provided service that was quick, polite, knowledgeable, and professional. She even caught my sense of humor about being at the gym. Her response and direction was timely, and we were quickly able... See more
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Company details
Written by the company
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement. With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Contact info
30 Irving Place, 8th Floor, 10003, New York, United States
- www.wellhub.com
- wellhub.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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If your company offers this as a benefit, ask them not to.
Wellhub should discontinue this scammy practice of automatically charging people after they leave employment where it was a benefit.
They say they notify via email, but what good is that if it goes to the old company email you no longer have access to.
Money-grabbers.
Half the gyms that are on the app turn out not to even work with the app.
Awful service.
September 11, 2026
Unprompted review
Reply from Wellhub
Hi Michael,
We’re sorry for any confusion caused.
Automatic renewals after leaving a company are designed to ensure former employees don't lose access to their wellness benefits.
However, we want to make things right and look into your situation.
We’ve sent you a request via Trustpilot so we can locate your profile, review your case, and assist you directly.
We look forward to hearing from you!
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Helped resolve my issue in timely manner
Juliana Helped resolve my issue in timely manner. Thank you
September 8, 2026
Unprompted review
Reply from Wellhub
Hi Juan,
Thank you for the great review! We’re so glad Juliana provided you with fast and helpful support. We'll make sure she gets your shoutout!
Have a wonderful day! 🙌
Thanks Lorenzo for quick and detailed…
Thanks Lorenzo for quick and detailed replies
August 31, 2026
Unprompted review
Reply from Wellhub
Hello Dylan! Thank you so much for the 5-star review! We are thrilled to hear that Lorenzo was able to assist you with quick and detailed replies, and we'll be sure to pass along your kind words to him.
If you ever need any assistance in the future, remember you can always reach us via our Help Center at https://helpcenter.gympass.com/en-us or by sending a direct message on Instagram (@wellhub) or X (@wellhubhelp). We're always here to help!
Fast refund, thank you wellhub
I originally left a bad review because i had used wellhub for free as part of my company Healthcare. When I left that company I lost my Healthcare. Well hub had charged me twice for membership without notifying me of a continued membership. The morning after my review they refunded my account. So im giving them a better review. I appreciate the refund without having to battle for it - so thank you wellhub!
August 29, 2026
Unprompted review
Reply from Wellhub
Hi Sally,
Thank you so much for taking the time to update your review and share this feedback. We're so glad our team could help you and take care of this for you. We truly appreciate your understanding!
Wishing you all the best! 🩷
Gym group in Anniesland has disappeared…
Gym group in Anniesland has disappeared from the app! What’s going on? Communication is also poor
August 26, 2026
Unprompted review
Reply from Wellhub
Hi David,
We're sorry for the inconvenience caused yesterday. We experienced a temporary technical issue with check-ins at some TGG locations due to a system migration on TGG's end, which is why The Gym Group - Anniesland was unavailable.
However, we're happy to reassure you that the Anniesland venue is fully up and running again, with check-ins coming through today!
If you're still having trouble seeing it, please message us through our Help Center, Instagram (@wellhub), or X (@wellhubhelp), and we’ll be more than happy to help get this sorted for you.
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Waited for more then 30 min twice but…
Waited for more then 30 min twice but didn’t get any pin or barcode to enter a gym while it said 20min. I simply don’t recommend it.
August 25, 2026
Unprompted review
Reply from Wellhub
Hi Dilip! We're sorry to hear about the trouble you had getting your gym access code—that's not the experience we want for anyone using Wellhub.
We've sent you an email to collect more details so we can investigate further what’s preventing you from receiving the code and enjoying the gym and services. We look forward to hearing from you there and helping you resolve this.
I was using the gym with no issues…
I was using the gym with no issues until I moved to the Wellhub app through work and the gym group did a software migration, when my pin stopped working and I wasn’t able to access the app any more. For the past almost 2 months I’ve been trying to speak to support at the Gym group as well as Wellhub, who’ve passed me on to speak to gym staff about this but who don’t have any access to technical setup. The gym staff advised me to call the number where I would definitely get help, just to find out the number isn’t in use any more. Complete lack of support and competence on technical issues or willingness to resolve an issue for a customer.
July 8, 2026
Unprompted review
Reply from Wellhub
Hey there, thank you for sharing your feedback with us!
We are truly sorry for the trouble you’ve faced trying to access The Gym Group locations using your Wellhub membership.
To offer complete transparency: this access issue is linked to a recent software migration carried out on The Gym Group's internal system, which disrupted the automatic PIN syncing between our platforms. Because the fix requires technical updates on their database side, our integration engineers are working directly with their technical teams to resolve the issue on the backend.
While we do not have an exact timeframe for the final fix, we are tracking this closely and fully expect the PIN integration to be restored by the end of this month. In the meantime, remember that your Wellhub plan includes access to multiple gym networks and facilities. We encourage you to check the app to explore alternative locations nearby while we get this sorted out.
We deeply appreciate your continued patience while we work alongside. We've sent you an email to gather more details about your check-in situation so we can offer tailored support. Once we hear back from you, we'll be ready to assist further.
Lorenzo was extremely helpful and…
Lorenzo was extremely helpful and solved my issue promptly!
August 19, 2026
Unprompted review
Reply from Wellhub
Hello! Thank you so much for the 5-star review. We are thrilled to hear that Lorenzo was able to help you out so promptly, and we'll be sure to pass your kind words along to him!
If you ever need anything else, feel free to reach us via our Help Center at https://helpcenter.gympass.com/en-us or send a message on Instagram (@wellhub) or X (@wellhubhelp). We're always here for you
Customer support experience
(Latin America) Lorenzo: great service, real quick.
August 17, 2026
Unprompted review
Reply from Wellhub
Hi Nicolas,
Thank you so much for the feedback!
We're thrilled to hear that Lorenzo provided you with great and fast service. We'll be sure to pass along your kind words to him! :)
Have a wonderful day and enjoy your workouts!
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I wish I hadn’t signed up for the year…
I wish I hadn’t signed up for the year long membership because I’m ready to cancel after a two months. I’ve contacted “customer support” twice and absolutely HATE every single representative I’ve spoken to. They all speak like bots and don’t actually answer your question or handle your concerns. My latest encounter was this afternoon where I asked four separate times was a particular gym in their network because I was told from the gyms front desk they don’t know what wellhub is and have never been a participant of the program even though the gym is actively listen on Wellhubs site as a gym in my plan. I was told that they can refuse check-ins, that’s fine but do the a participate in your program because they said they do not. I ask again and I get told their membership might be overcapacity and they can deny you entry, ok fine but do they participate in your program because it’s listed on your site and they are telling your members they don’t participate. Again, the question was never answer and I was told to try another gym within the network. Well I’m not sure what is in your network because the ones you have listed apparently have never heard of this crap. What a waste of time and energy, not only speaking with that ever crappy support they have but also me walking a mile to the gym. All in all would not recommend to anyone nor will I be renewing after this painful year is up.
August 17, 2026
Unprompted review
Reply from Wellhub
Hi there, JonAlicia. Thank you for sharing your feedback. We have thoroughly reviewed your case to ensure this matter is addressed properly.
We reviewed your history with our support and as our system continues to reflect active check-ins at the partner you mentioned, we have escalated your case to our Partner Support team. They are currently coordinating with the facility's management to clear up any miscommunication regarding their network status. We will follow up with you directly once we have a definitive update from the partner.
We sincerely appreciate your patience while we work toward a resolution. Should you have any additional questions in the meantime, please feel free to reach out via DM on Instagram @wellhub or X/Twitter @wellhubhelp. We are always available to help you explore your options and ensure you're getting the best possible value from your plan.
Good when it works, but Wellhub makes its own bugs the customer's problem
I generally like Wellhub and have had good experiences when everything works properly. But I’ve been extremely disappointed by how they handle their own technical errors.
I use a Wellhub plan under my partner’s main account. The plan provides 8 premium classes, with a maximum of one premium class per day. I attended one premium class, but a bug in the Wellhub app recorded two check-ins within minutes of each other. As a result, the system incorrectly used two of my 8 premium class entitlements even though I only attended one class.
Wellhub offered a refund of around £4 for the second check-in. That offer is frankly laughable when the same class costs £35 to attend if purchased directly. I declined the refund, but Wellhub apparently processed it anyway. When I asked for the incorrectly consumed class entitlement to be restored instead, support simply told me there was nothing further they could do.
That is particularly frustrating because Wellhub has a legal responsibility to provide the service and benefits that were paid for and to take responsibility for problems caused by its own systems. Instead, the customer is apparently expected to bear the consequences of a platform bug and then jump through hoops, escalate repeatedly and potentially threaten further action to get the problem addressed.
Unfortunately, because I’m not the primary account holder, taking this further would require involving my partner in a dispute and potentially a chargeback over an issue that Wellhub could resolve very simply by correcting its own records.
Wellhub is good when everything works. But a subscription service should also take responsibility when its own technology fails. In this case, it feels like the responsibility for fixing Wellhub’s mistake has been pushed onto the customer, and that is extremely disappointing and honestly, not acceptable.
August 14, 2026
Unprompted review
Reply from Wellhub
Hello! Thanks for your feedback.
We apologize for the inconvenience you experienced with your check-ins and for the frustration this situation caused.
We always aim to do everything in our power to assist our users and support them when system issues occur. We have sent you an email with more details about your case to help make things right.
If you need any further assistance in the future, please feel free to contact us anytime via our Help Center at https://helpcenter.gympass.com/en-gb (simply type "human" in the chat) or by sending a message on Instagram (@wellhub) or X (@wellhubhelp) asking to "speak to a specialist" or "speak to a human".
Juliana was very helpful
Juliana was very helpful. She helped me sort out my issue with check in. Very good service
August 14, 2026
Unprompted review
Reply from Wellhub
Hi Shivani,
Thank you so much for the kind words! We’re thrilled to hear that Juliana was able to help you sort out your check-in issue smoothly. We’ll be sure to pass along your sweet feedback to her, it’ll make her day!
Happy working out! 🏋️♀️🙌
Most people in my competition were…
Most people in my competition were cheating. How do you get 160,000 steps in one day?
August 12, 2026
Unprompted review
Reply from Wellhub
Hey Seth! We totally understand why seeing numbers like that on a leaderboard can raise eyebrows!
To help clarify how Wellhub Challenges work, total scores on the leaderboard aren't strictly limited to steps alone. Challenge scores are calculated in points: 1 step = 1 point, but completing a Wellhub Check-in (such as visiting a partner gym, studio, or attending a class) awards 10,000 points per check-in.
Additionally, if a user joins a challenge at any point before it finishes and syncs their data, all points earned since the challenge's official start date will be added at once. As a result, scores can jump significantly in a single day! That said, steps are synced directly through Apple Health or Google Fit, so if you suspect someone is manipulating step data or if something still looks unusual, we'd be happy to take a closer look for you.
Please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you. 🏃➡️
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Gym owners — avoid!
Terrible experience as a Wellhub gym owner.
Wellhub upgraded my centre by several tiers without warning us or the members. I have been dealing with angry customers all week who come to the venue and can't check in.
Was extremely disappointed with their customer support. Karoline did not answer any of my questions or take my concerns on board. She did not arrange for a notification to be sent to members, and she refused to escalate the conversation to a senior team member.
As a partner with no ratings under 5*, I thought we would be valued but instead we are apparently being punished for our success by being moved up into a tier which no members are actually using!
August 5, 2026
Unprompted review
Reply from Wellhub
Hi Jordan,
Thank you for responding to our request and sharing your information so we could analyze your case more closely with our team.
Wellhub periodically reviews and standardizes how categories are structured across our network, including therapy and wellness providers, to keep the platform balanced and sustainable for all our partners.
Our Partners Support team is awaiting your reply via email. Please check your inbox and reply directly to that message so our team can continue assisting you there.
Thank you again for sharing your feedback with us.
I have only just signed up and already hate it
I have only just signed up and already hate it. Absolutely nothing works!
Tried to complete the registration form for the nearest gym and the app won't even open the whole page (it freezes mid image). Tried to contact via chatbot and the options displayed do not cover it. Requested to be contacted by a human and received an automated message informing that my request was marked as resolved (???), and giving some FAQ's that not even closely related to my complaint. I responded to the email and never received anything back (2 days ago).
Tried another gym. It says I must book a class, but I'm no interest in any class, just want to use the gym/weights. Messa support and all the above happened again, so I have 2 requests with no answers and marked as resolved.
When looking for a gym nearby, the list comes randomly sorted and I'm not able to sort it by any order that suits me. Who in their right state of mind would come up with that?
There's no way of contacting anyone either.
I really looks like this month will be only one ever
Edit after reply: marking the answers as resolved when they are not even close to what was asked is pathetic to say the least. But did reply to the emails, as instructed, and never received a response. I also reached out via instagram, X and even left a review to the app on google play. Not a single one of my questions was answered
August 8, 2026
Unprompted review
Reply from Wellhub
Hi Fabio! We're sorry to hear about the difficulties you’ve faced while getting started with Wellhub. This isn’t the smooth onboarding experience we want for our members.
Regarding the app freezing during registration and the issues with sorting nearby gyms, please make sure your app is updated to the latest version and that location services are enabled. You can also try using the map view in the Explore tab to find partners closest to you more easily.
We noticed your request was sent outside our working hours, during the weekend, which is why you weren’t connected to an agent. The automated email marked your request as resolved includes articles that might help with your questions. It also invites you to reply if you still need assistance. Once you reply, our team will get back to you within 3 business hours.
We've just sent you some messages on Instagram DM to learn more about your request and assist you better. Feel free to reach out to us there with any questions you have! 😉
Great service from Caroline
great service, prompt response, provided perfect solutions. Caroline was so wonderful to work with. It was amazing.
August 7, 2026
Unprompted review
Reply from Wellhub
Thank you for the wonderful feedback! We pride ourselves on quick and effective support, so we're delighted to hear that Caroline took such great care of you. Thank you for being a part of our community, and please reach out anytime you need assistance. ❤️
Caroline is very helpful
Caroline is very helpful ! Thank you ! 5 stars for her !
August 7, 2026
Unprompted review
Reply from Wellhub
Thank you for sharing your feedback! We are so glad Caroline provided you with exceptional support. We’ll be sure to pass along your kind words to her!
Count on us to assist you whenever you need! 🤸💖
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IF THERE WERE 0 STAR OPTIONS THAT WOULD…
IF THERE WERE 0 STAR OPTIONS THAT WOULD BE THE DESERVED SCORING.
HERE IS THE PROOF FOR LACK OF TRANSPARENCY OVER MEMBERSHIP.
REACH OUT TO ME FOR RELATED SCREENSHOTS.
I HAVE NEVER FACED A COMPANY THIS UNPROFESSIONAL.
CUSTOMER SERVCE - THEY USE AGENTS, BUT I ASSUME SUBCRIBED TO THE CHEAPEST OPTION FOR THEIR AI AGENTS AS THEY ARE 100% USELESS.
NO ONE HAS GOTTEN BACK TO ME FOR REFUND? - THE AI CUSTOMER AGENT SAYS I DID CHECKINS AND CANNOT DO REFUNG ? WHY LIE? I AM NOT USING THE APP!!!!!!
NO ONE IS REPLYING BACK, NO ONE IS REVIEWING THE COMPLAINT FORM (WHICH WAS OF COURSE VERY DIFFICULT TO FIND)
August 7, 2026
Unprompted review
Reply from Wellhub
Hi Zeynep,
We're sorry to hear about your frustrating experience with our customer support and the confusion around your membership refund. We responded to your e-mail earlier this morning, one hour after your request. As our team mentioned in the email, your account cancellation has been completed, and all relevant details about your request were provided in the email. Rest assured, your case was resolved to your satisfaction.
If you have any more questions or need further clarification, please let us know. We’re here to help.
Waste of time and money.
Waste of time and money.
Daily access codes to the gyms do not work anymore.
Used to be one code every 2-3 months which we could use, and there were no issues. We now receive a daily code, which can apparently take up to 20 minutes to activate. Today me and a few others were waiting outisde the gym entrance for our 'codes to activate' - 40 minutes had passed and it did not work.
For me, the codes have not worked in over a week.
Imagine waking up at 5 am, getting to the gym, sitting around for 40 minutes, and then having to drive back home because you cant access the gym? On top of that, I have paid for car parking, even though this is supposed to be free for gym members... if you can get in to authorise your REG that is.
I will be looking to raise a complaint to our scheme lead, as we have over 400 people using this benefit at work.
Chat AI Agent is terrible and waste of time. No phone number to speak to a real human being. Not fir for purpose and causing me severe mental health issues at this point.
August 6, 2026
Unprompted review
Reply from Wellhub
Hey, Nehru! We're sorry that you're facing issues with the access code for The Gym Group. Access codes and PIN entry systems for this venue are operated directly by the partner, meaning Wellhub has no technical control over code activation or delays.
Please direct all PIN access issues to support@thegymgroup.co.uk. If you need any further assistance, please don’t hesitate to contact us through our Help Center (https://helpcenter.gympass.com/en-gb). You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp); type 'human support' whenever you want to talk to our team, and we will be happy to assist you.
No warning, no grace period, no support.
Edit:
So after posting this I was reached out to and they offered to cancel my annual plan so I wouldn't get charged for the rest of the year. I really appreciate it so i've adjusted my score. I still can't give higher than a 3 because of the overall experience of having to trudge thru ai agents and then having to post a review just to get customer support.
Original:
Gyms can change from basic to the highest tier without warning so as a user, if you plan on using Wellhub's annual price but then your gym changes suddenly. You're out of luck, which feels like it shouldn't be allowed, you should be notified that the gym is changing tiers and you should be given some grace period to change your subscription. I reached out incase they would help but constantly got routed to some AI agent that was extremely unhelpful and unprofessional.
July 21, 2026
Unprompted review
Reply from Wellhub
Hi Kyle. We're sorry for the experience you’ve had—especially with our support channels when trying to get this sorted out.
While our partner gyms can occasionally change tiers or availability based on market conditions, contract updates, or center adjustments, we always aim to keep our users informed so you can manage your plan accordingly. We also appreciate your feedback regarding grace periods and automated responses, as this helps us improve how we handle tier transitions and customer support.
We have sent you an email to collect more information and assist you further. We look forward to your reply so we can continue helping with your request! Count on us!
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