Package was sent straight away from company. Unfortunately out of there control it took a while to get packages due to the original shipping company they were using losing the shipment. When rese... See more
Company replied
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I have brought several items from Gym plus over the past 3 or so years ranging from Racks, Benches and barbells and the service has been seemless. Items are processed effectively and delivered quickly... See more
The air track is great; good material, good seams. Delivery crew and tracking system are fantastic too. The issue we have is the electric pump. It heats up quickly with some air escaping thru the conn... See more
Company replied
17 Day wait for product so far. Courier falsely claimed missed delivery (I work from home, office in front room). Requested Gym Plus contact courier to report this and demand action, but no assistan... See more
Company replied
Company details
Written by the company
Gym Plus 🇦🇺 | Inviting Movement. We are here to spark a movement of movers who sweat, lift, laugh and live well.
Contact info
2/22 Furlong street, 3977, Cranbourne West, Australia
- 0356158001
- info@gymplus.com.au
- gymplus.com.au
4.2
Great
168 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware - Returns for an online retailer
Spent over $400 in 2 items , one of them didn’t fit my rack I had as they are an online retailer I can’t tell this is the case till I receive .
Being an online retailer didn’t see an issue to return as it doesn’t fit , if I could go in store and see it would be an issue .
As an online retailer should realise this will be an issue they need to address with there returns policy .
When asked to send the 1 of 2 items purchased for $119 they wanted me to pay for return shipping ( didn’t mind ) but then they wanted to charge me a 20% restocking fee $23.50 ) then they also wanted to take the shipping they paid when sending it to me initially which is more then also quoted on their website ) $29.99 so to return an item that isn’t fit for purpose I then would get $45 refund taking into contention also sending it back to them .
They say they shouldn’t have to ABSORB the shipping fee but I still got a $300 bench that I am not returning so if you return 1 item of how ever many you buy they will ask for the total shipping back .
Shop at another online retailer that gives you piece of mind of returns there are plenty others out there !!!!!!
May 6, 2024
Unprompted review
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Thanks for an awesome experience!
May 12, 2023
Unprompted review
horrible service no knowledge in…
horrible service no knowledge in order placement avoid this compay
October 18, 2022
Unprompted review
Reply from Gym Plus Australia
Hi Francis,
Your order is placed on Friday (14th Oct 2022) and successfully delivered on Thursday (20th Oct 2022). The negative feedback was left on Tuesday (18th Oct 2022).
Our order fulfilment process is as below:
Once order received, we will need 24 - 72 hours for our fulfilment team to prepare the postage label, pick and pack your order, and then pass the parcel to the courier company.
Generally speaking, customers will see the first parcel scan event in 24 - 72 hours once order placed online. This means the parcel has left our warehouse and on its way to you.
We apology for the concerns raised during these hours that the tracking number is not active online.
Fortunately, we could assure that there is no existing discrepancies noted with our warehouse order fulfilment process.
Also worth mentioning here is in some cases when the order is needed urgently or there are some special delivery request, please do contact us before placing order so we shall be able to tell you if our fulfilment team could prioritise your order or upgrade your delivery to an express shipping service.
Gym Plus team always striving to give our customer the best online shopping experience by fulfilling the order quickly and using great delivery services. We're sorry that our efforts still failed to make you fully satisfied this time. We will keep working on it and hope we could serve you again in future!
Faithfully,
Team Gym Plus
Happy customer
This is the second time I bought from Gym Plus. The gymnastic bar is very good quality & sturdy and definitely worth the price. Delivery is still super fast and questions are answered very quickly. We had a small problem amd it was fixed very quickly. Thanks!
September 22, 2022
Unprompted review
Love My Lady Bar !!
Finally got my Bar !! It looks great and I looove it !!! Thank you guys! !
September 1, 2022
Unprompted review
Reply from Gym Plus Australia
Hi Ivy,
Thanks for your 5 star review. Hope you enjoy using Gym Plus gear for your training!
Kind regards,
Team Gym Plus
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26 Days to delivery.
17 Day wait for product so far. Courier falsely claimed missed delivery (I work from home, office in front room). Requested Gym Plus contact courier to report this and demand action, but no assistance was forthcoming. Very disappointing.
Update 3/9 After my review here, I was contacted by Gyms Plus who went on to provide assistance and refund the cost of postage. The courier service (Couriers Please) was absolutely terrible. 26 Days to delivery. I am happy with quality of the product and added an extra star to my original review.
August 24, 2022
Unprompted review
Reply from Gym Plus Australia
Hi John,
Sorry for the delay of the delivery and thanks for update your review from 1 star to 2 star after receiving the product. I'm also glad to know you're happy with the quality of the product.
The parcel was sent from Melbourne to Dudley Park 6210 (Western Australia). We were contacted on 23rd Aug about the parcel delay. At that time, you have already submit a redelivery request to courier company. We then suggest let's wait for couple of days as they already have the redelivery instruction and don't allow multiple request to be sent to their system. The latest delivery window of the item is 25th Aug. Until then, the system would not accept any further request.
After the latest delivery date of 25th Aug, that is, 26th Aug. We checked the delivery progress and noticed the parcel is still not delivered. We then sent parcel investigation request to the courier company. They accepted the request by then and started the depot search. After a few business days, on 2nd Sep, the parcel has been successfully delivered. - Finally!
We understood the whole process is frustrating. Time to time, the delivery driver could make mistakes and missed the delivery. In the whole process, our support team made every effort to assist and push the delivery to happen, and finally we've got there!
Rest assured, our delivery partners do not have major delays like this often, so it is unlikely that you will experience a same issue on this scale.
We're still looking forward to serving you in near future!
Kind regards,
Team Gym Plus
Ease of ordering and delivery in a very…
Ease of ordering and delivery in a very timely manner. It was for my granddaughter and I have not as yet heard how much she likes it.
April 29, 2022
All was well executed.
April 23, 2022
Reply from Gym Plus Australia
Dear Christine,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
Reply from Gym Plus Australia
Dear Sian,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
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Reply from Gym Plus Australia
Dear Jenny,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
Reply from Gym Plus Australia
Dear Alan,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
Ive ordered twice from this gymplus…
Ive ordered twice from this gymplus both were a fast delivery and great products the inflatable barrel and gym mat are perfect for my daughters training
April 21, 2022
Reply from Gym Plus Australia
Dear Aynsley,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
a good product
Ultimately a good product, however, pricing based on product popularity (ie: different colour of the same equipment priced differently purely to shift stock).
April 20, 2022
Reply from Gym Plus Australia
Dear Emma,
Thank you so much for your feedback.
As an online business our prices change in response to trends, stock, promotions and demand from customers.
Hope this is understandable and we're looking forward to serving you again in the near future.
Gym Plus Team
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Dumbbell rack
18/4 - Delivery time was reasonable. Thought price was decent until I unpacked my delivery which had deep scratches all over the frame which comprises the protective paint. Won’t buy from this company again
1/6 - UPDATE - Customer service contacted me immediately after my review and were most helpful. Offered to send me replacement legs.
I received them today and whilst they don’t have as many deep scratches as the last legs, I now have a set of replacement legs that have bubbles formed under the paint which appears to be either rust on the steel below or the worst paint job I have ever seen. Either way I would not purchase this product in the condition it is in.
April 18, 2022
Reply from Gym Plus Australia
Hi Terri,
Thanks for your feedback and my apologies for the parts with blemish. The replacement is on its way to you.
If there is anything else we could do for you, please just contact us.
Gym Plus Team
Brilliant service all round
April 18, 2022
Reply from Gym Plus Australia
Dear Liz,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
Gym bench is very good quality
Gym bench is very good quality, happy with product choice. Courier alerts, dates and timings a bit and miss, obviously Covid delays aren’t helping at the moment, however had to launch an investigation to find the parcel in the end.
April 16, 2022
Reply from Gym Plus Australia
Hi Sandra,
Thank you for your feedback! Please accept my apologies if the delivery service caused you some disappointment.
We hope to serve you again in the near future.
Gym Plus Team
Reply from Gym Plus Australia
Dear customer,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
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Great mat
Great mat, fast delivery! Love the extra little foot pads that i didnt know i needed! Fantastic!
April 5, 2022
Reply from Gym Plus Australia
Hi Maria,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
Grand daughter was over the moon!
Great.
Was a birthday gift and she loves it.
Her 4 siblings also are using it so a bonus there!
Thankyou.
April 4, 2022
Reply from Gym Plus Australia
Hi Pam,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
Reply from Gym Plus Australia
Hi Matt,
Thank you so much for your feedback! We hope to serve you again in the near future.
Gym Plus Team
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