GYM SETS LTD Reviews 

4,000
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,710 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly praise the product quality, describing items as superb, excellent, and great value. The sturdy build and effectiveness of the gym equipment are frequently appreciated. Positive customer service interactions are also noted, with helpful and polite staff resolving issues and providing updates. However, some customers were dissatisfied with order fulfillment and delivery, experiencing significant delays, partial shipments, or items being out of stock despite initial availability. Delivery issues, such as lost packages or incorrect items, were also a concern for several people. Negative customer service experiences were reported by some, including unhelpful responses or difficulties resolving problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with many praising the... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration due to... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising quick delivery times, some... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent build and durability of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and incredible... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered KBs on two different ocassions. Cast iron, the best version I have found to date. Powder coat finish is nice and I really like them. On both orders I have had delays on part deliveri... See more

Rated 2 out of 5 stars

Update on my order: The company seem to have a hire out contact support that also help out multiple businesses - this explains the frustrating time in getting resolutions I ordered 2 gymset C... See more

Company replied

Rated 5 out of 5 stars

Pre ordered the 65kg cast iron plate set with barbell. Some items arrived with a few days and the rest after a few weeks but all came well before expected date. Very pleased with the products themse... See more

Company replied

Rated 5 out of 5 stars

These guys are awesome! Great stock, great prices (LOVE the outlet!), and even better service and communication! The courier lost one of my 8kg hex dumb bells, and Abe was fantastic in helping f... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.


Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(4,000)

3,684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

High quality rubber coated plates

High quality rubber coated plates as advertised and delivered to schedule

July 15, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Thanks Spencer! Glad the plates turned up on time and lived up to the description. Now there's no excuse to skip leg day!

Rated 2 out of 5 stars

Poor customer service

Ordered a “30kg adjustable dumbbell set” which arrived 17 days later than stated. Delivery was already disappointing, but the product itself is worse.

While the plates technically add up to around 29–30kg in total, it is not possible to actually assemble the dumbbells to the advertised 30kg. The maximum usable weight is around 24kg, which is misleading as nowhere is this clearly explained on the product page.

The bar connector is also very flimsy and not suitable for holding the weights securely, which raises concerns about safety and durability.

Customer service has been slow to respond, which only adds to the frustration.

Overall, the product does not match the description and the experience has been poor. I would not recommend buying from this company.

On the other hand, due to an unresponsive customer service team I was able to process a chargeback, allowing me to get the weights for free.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a 12 metre battle rope at a…

Ordered a 12 metre battle rope at a very good price.

Arrived promptly excellent quality battle rope, service from start to finish was brilliant.

I will definitely be ordering further gym equipment coming back to Gym Sets to get it.

July 17, 2026
Unprompted review
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Reply from GYM SETS LTD

One piece of equipment is how every good home gym starts. Looking forward to helping you build the rest of it!

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Rated 5 out of 5 stars

Fantastic experience -adjustable dumbbells

Ordered set of adjustable dumbbells, arrived super quickly and communication was really friendly and prompt. Really happy with the kit!

July 19, 2026
Unprompted review
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Reply from GYM SETS LTD

Love hearing everything went smoothly. Enjoy the new kit!

Rated 5 out of 5 stars

Great quality, bargain price

The quality of the trigrip plates is great. I was after smaller sized plates but the specific weights I needed. These fit the bill. Bargain prices and quick delivery. I'll be back when I need more gym gear.

July 14, 2026
Unprompted review
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Reply from GYM SETS LTD

Perfect, Paul! Nothing better than finding exactly what you need.

Rated 5 out of 5 stars

Brilliant experience

All went perfectly with my order. Would definitely recommend and use again.

July 19, 2026
Unprompted review
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Reply from GYM SETS LTD

We'll happily take "perfect" every time. Thanks for the support!

Rated 5 out of 5 stars

Ordered some small plates

Ordered some small plates. Good quality products and pleased with the delivery.

July 15, 2026
Unprompted review
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Reply from GYM SETS LTD

Love hearing that! Those smaller plates make all the difference.

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Rated 1 out of 5 stars

Aggressive customer service

I ordered a set of dumbells. They didn't arrive when specified and it turns out they weren't even in stock. I requested a refund rather than wait but the customer service team became really aggressive, over 4/5 emails just continuously offering me a 15% discount off my next order and go wait until they came in stock, despite me repeatedly asking them to cancel the order and refund me. I had to raise a dispute with PayPal to get a refund.

July 19, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Rebecca!

We've been trying to get hold of you so we can resolve your order difficulties, but haven't been able to get hold of you as of yet.
Hopefully speak to you soon.

Rated 5 out of 5 stars

Hex Dumbbells 12.5kg

Dumbbells as described, very fast delivery and excellent communication throughout the process, Will definitely use GymSets again

July 19, 2026
Unprompted review
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Reply from GYM SETS LTD

Looks like you're all set. Enjoy the workouts, Matthew!

Rated 5 out of 5 stars

60kgs Weight plate set

Weights arrived separately but well packaged and undamaged. They have that smell of burnt rubber but apart from that, they’re identical to the ones I use in my gym. Also hats off to Abe and the customer service team at Gymsets. I had the wrong postcode on my order and they managed to sort it out with the courier with no problems.

July 17, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Love hearing Abe and the team got everything back on track. Enjoy the new plates!

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Rated 5 out of 5 stars

Great product and service

I purchased the adjustable weights and they arrived on time, well packed, and the weights are fantastic, just as described. Gym Sets even followed up after delivery to check I was satisfied with the product. Great service, highly recommended this product and brand.

July 18, 2026
Unprompted review
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Reply from GYM SETS LTD

Love hearing the follow-up made a difference. Enjoy the new weights, Debbie!

Rated 5 out of 5 stars

Great service

Great service, order arrived on time, recommended!

July 18, 2026
Unprompted review
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Reply from GYM SETS LTD

Couldn't ask for much better than that. Enjoy!

Rated 5 out of 5 stars

Great quality dumbbells

Great quality dumbbells, even better value in the sale.
Quick postage, highly recommended!

July 15, 2026
Unprompted review
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Reply from GYM SETS LTD

Hope they help smash a few fitness goals, Miriam!

Rated 5 out of 5 stars

Great service

Items arrived within a few days of ordering and i was kept informed
Sam also messaged to make sure i was happy with the goods. Very unusual these days (sadly) to have someone care enough to reach out
Wouldn’t hesitate to recommend

July 17, 2026
Unprompted review
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Reply from GYM SETS LTD

Always nice to hear the little things make a difference. Thanks for the recommendation!

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Rated 1 out of 5 stars

P oor delivery times

I bought a pair of 5kg bumpers on Wed 15th July, paid the extra for fast postage and it they haven't arrived, in fact Evry only got them yesterday so I'll be looking for a charge back on my card and Evry can return them when they eventually arrive, no customer service so very poor.

Luckily I was checking them out before a larger order so I'll order elsewhere.

July 18, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Kev I am so sorry you aren't happy with our delivery process.

You ordered at 19:35pm on the 15th July. Being a small British business our staff only work from 9am to 5pm and our couriers only collect up until 4pm so it was impossible to get it out on the same day.

You ordered express 1-3 business day delivery which is highlighted in the checkout. In our shipping policy it also states that it takes us 0-1 business days to pick & pack and process your order. Evri tracked that they had your order after collecting the following day and its now marked as delivered on Saturday 18th. So we still are in frame for the express delivery.

I am sorry you aren't happy with this delivery, and I am upset that we have lost you as a potential future customer.

Tracking highlighted below:
H07VAA0000094250
with Evri

I hope you have a wonderful weekend

Regards,

Rated 5 out of 5 stars

Highly recommend the reformer Pilates…

Highly recommend the reformer Pilates oak machines, great quality, good communication from this company , fast delivery, really chuffed with the quality of this machine it is very well made.

July 9, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Looks like the reformer has found the right home. Enjoy it, Donna!

Rated 1 out of 5 stars

Gymsets is a terrible company

Gymsets is a terrible company. They sent me the wrong product, a power cage with missing parts and a photocopied set of instructions that were incorrect. It took them months to respond properly to my requests. Belatedly, they promised to send the correct equipment. Instead, months later they then sent two further versions of the incorrect equipment despite promising to resolve the issue. In the end, I had to raise a dispute with American Express, which took many more months to resolve. Do not buy from this company. They take forever to respond to emails, there is no phone number to call, and they are completely unprofessional. It was six months of wasted time, stress and emails. I wish I'd read this site before buying from them.

December 31, 2025
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi David.
Thank you for your honest feedback. Even if its not positive, it shows us where we need to improve.
We're working very hard on our email response times, have a live chat and public phone number for those who want instant communication, and our new stock system should hopefully prevent these errors going forwards.

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