GYM SETS LTD Reviews 

3,820
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 3,584 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good quality of the products, finding the equipment well-made and durable. Many also experienced fast delivery and efficient service, with some orders arriving sooner than anticipated. Positive interactions with the support team were noted by several people, who found them responsive and helpful. However, some people were dissatisfied with various aspects of their orders and customer support. A number of consumers reported receiving incorrect, damaged, or missing items upon delivery. Persistent issues included significant delays in receiving orders or items not arriving at all. Many reviewers also described poor customer service, citing slow responses and difficulties in resolving issues or obtaining refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality, durability, and... See more

Order

Customers had ambiguous experiences with order, with some reporting positive outcomes such as ease of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and efficient... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as commercial... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

UPDATE 17/7 The unit being completed has revealed it's excellent quality, at least early on. I stand by my earlier frustration, but there has been a lot of follow-up to put things righ... See more

Company replied

Rated 2 out of 5 stars

Received 3 collars instead of 4 I read the reviews after receiving the missing item and by the looks of it I'm not the only short changed. Also from the reviews I see long waits for replacements,... See more

Rated 5 out of 5 stars

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. St... See more

Rated 5 out of 5 stars

Ordered a tree with Hex dumbbells and a workout bench. Fantastic value but no scrimping on quality. The tree base was faulty, but first class communication and a prompt replacement soon put it right.... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(3,820)

3,582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb

Easy to navigate website
Great price
Fast delivery
Fantastic Communication
Items were exactly what I ordered
I cannot fault anything
Spot on!

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Gymset dumbbell, barbell and weights


The package arrived in super quick time(ordered Wednesday, arrived Friday) so a great start, I was a bit busy and didn't open them until Sunday morning, well packaged and straight away I thought they looked great, once together they were great, I like the choice of weights and the different ways to adapt them, the locking system is easy to use and secure and they feel good in the hands.
Overall I'd say (in my opinion) that your product is great as was the service, keep up the good work and best of luck in the future.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Brilliant company, amazing price, very quick delivery, really good product and customer service absolutely spot on really happy would highly recommend and use again

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Pair of 40kg adjustable dumbbells & stand

Ordered a pair of 40kg adjustable dumbbells and stand.

Items arrived 3 days later, superbly packaged.

No issues with any of the items.

Priced very competitively, cant fault the whole experience.

Would definitely buy again and would recommend to friends etc.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend GYMSETS

I had a fantastic experience with GymSets from start to finish.

The website was clear and easy to navigate making it nice and simple to find exactly what I was looking for. My order arrived much quicker than I expected, and the quality of the item is excellent!

What stood out most for me though was the customer service. The founder personally got in touch after my order had arrived to check that everything had come safely and to make sure I was happy with my purchase. It’s rare to see that level of care these days, and it made a great experience even better.

Overall, I wouldn’t hesitate to recommend GymSets to anyone looking for quality equipment backed by excellent customer service. I’ll definitely be ordering from them again!!

Thank you Sam and everyone from GymSets

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect product

Perfect product! Exactly what I was expecting and works really well for the pain in my knee when running. I had fantastic communication from the company throughout the process of buying all the way to receiving my order. Thank you again :)

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, fast delivery and the equipment is of very high quality .

We bought the 5ft bar and 60kg bumper plates.

We bought the additional 2.5kg and 1.25kg plates

Great when trying to get some fitness at home and also managing looking after young kids

Thanks very much

July 12, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Love hearing that! Far more ergonomic than just lifting the kids as well!

Rated 5 out of 5 stars

I would definitely purchase & recommend…

I would definitely purchase & recommend Gym sets, delivered the next day without paying extra ( unheard of )
The quality of the products are really really good .
A company that cares that the customer is happy with there service
Thank u Gym sets
Jemma

July 6, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

You're more than welcome Jemma! We love happy customers like you!

Rated 5 out of 5 stars

Great customer services even with a bit…

Great customer services even with a bit of confusion of the 2 parcels arrival dates . Everything arrived in time and the products are great. Thank you :)

July 1, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Glad it all arrived in the end! Shipping heavy equipment is certainly a challenge!

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Rated 5 out of 5 stars

Great Value

I bought a pair of fixed weight dumbbells from Gym Sets Ltd.
They gave me the me the option of brand new or cheaper used class B.
I chose the latter.
They arrived quickly and were like new.
Great value compared to other suppliers.

July 6, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Our value and quality are as great as this review. Thanks Bruce!

Rated 5 out of 5 stars

Excellent service

The website was easy to navigate, and the ordering process was simple. I received my order within a couple of days of ordering and it came well packaged, but not over packaged. As a small business, Sam reached out to check everything was to my satisfaction, which was a nice touch. I will use GYM SETS again.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Really easy ordering process, swift and efficient delivery. No hesitation in recommending GymSets for your equipment needs. Nice people too. Support your small businesses!

July 8, 2026
Unprompted review

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