GYM SETS LTD Reviews 

3,820
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 3,584 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good quality of the products, finding the equipment well-made and durable. Many also experienced fast delivery and efficient service, with some orders arriving sooner than anticipated. Positive interactions with the support team were noted by several people, who found them responsive and helpful. However, some people were dissatisfied with various aspects of their orders and customer support. A number of consumers reported receiving incorrect, damaged, or missing items upon delivery. Persistent issues included significant delays in receiving orders or items not arriving at all. Many reviewers also described poor customer service, citing slow responses and difficulties in resolving issues or obtaining refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality, durability, and... See more

Order

Customers had ambiguous experiences with order, with some reporting positive outcomes such as ease of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and efficient... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as commercial... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

UPDATE 17/7 The unit being completed has revealed it's excellent quality, at least early on. I stand by my earlier frustration, but there has been a lot of follow-up to put things righ... See more

Company replied

Rated 2 out of 5 stars

Received 3 collars instead of 4 I read the reviews after receiving the missing item and by the looks of it I'm not the only short changed. Also from the reviews I see long waits for replacements,... See more

Rated 5 out of 5 stars

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. St... See more

Rated 5 out of 5 stars

Ordered a tree with Hex dumbbells and a workout bench. Fantastic value but no scrimping on quality. The tree base was faulty, but first class communication and a prompt replacement soon put it right.... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(3,820)

3,582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Good quality dumbells

Good quality dumbells, my husband is very pleased with them, came well packaged and quickly and they really save space, not needing a full rack with varying sizes. Easy to use and change weight quickly and perfect for his home gym.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED

I was looking to purchase a dumbell/barbell set. I tried some of the well known sport shops near Belfast but I found them pretty expensive so I came across this small company, Gym Sets UK on line. I was surprised how reasonably priced everything was. From I placed my order until I received it I was kept well informed. It arrived on the day I expected it and in perfect condition. It is excellent quality and I would definitely order from them again.

June 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Adjustable dumbbells and bench

Great experience buying from this company. Delivery was super fast, items are of great quality and the prices were the best around.
Highly recommended.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Completely untrustworthy

Supplied set of kettlebells weighing only half what they were supposed to. Messed me about no end to prove it and eventually promised replacement. Nothing came! Then said no stock!! Promised a similar alternative set, then again said no stock. Now promised refund, which of course has never arrived.
This company is supplying defective goods and then delaying any resolution.
Do not trust this organization. Take your money and your business elsewhere.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs.

Bought 2 sets of barbell hangers. Described as having HDPE protective inserts which is also pictured on the website. Came as bear painted metal. Sent a picture explaining it. Was told i would have only get a partial refund as i was told i was unhappy and not what i wanted. Took around 10 emails including a reply from the ‘owner’ asking for feedback a s agreeing with me finally saying id get a full £40 refund. Took a month to get and then was sent £11.48. Emailed to get an answer and was told there was a restocking fee, £15 collection fee a d £5 return postage. Will now be disputing with the bank. Avoid this cheap nasty company at all costs.

May 29, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Sebastian,

Thank you for taking the time to leave your review.

We're disappointed to hear about your experience. This clearly wasn't the level of service we aim to provide, particularly regarding the communication and the handling of your refund.

We've reviewed your feedback and will be contacting you directly to discuss your concerns and work towards a resolution.

Thank you for bringing this to our attention.

Kind regards,
GYM SETS LTD

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Rated 5 out of 5 stars

Amazing

Amazing! Each time I’ve ordered the products have been delivered fast and great quality and prices!!!

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Lowest

Please do not buy anything from this cowboys, orderred some stuff , was waiting for delivery 3 weeks where supposed to be 5 days according to them, then number of items have arrived damaged, now waiting for refund another 3 weeks and they not responding for emails !!!!!! This company it’s just big scam

July 8, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Pawel,

Thank you for taking the time to leave your review.

We've reviewed your case and have been working directly with you to resolve the issues you've experienced. We've now escalated the outstanding refund to ensure it is completed as quickly as possible, and we'll continue to keep you updated directly until everything is fully resolved.

We appreciate your patience and the opportunity to put this right.

Kind regards,
GYM SETS LTD

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Rated 4 out of 5 stars

My experience dealing with the customer…

My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present I have had to wait until the correct set were back in stock. This took time but eventually I received the correct order.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Great company, quick delivery and high quality products. Customer service is easy to speak to and they really take pride in what they sell. Highly recommend

July 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Missing items - terrible customer service

Avoid!

Ordered a set of 5 kettlebells on 19th June. Two arrived a few days later but with no information about when the expect the other items. Contacted customer service to confirm the missing items and receive a status update.

Having provided photographic evidence of the items I did receive (because they couldn't accept me simply telling them what had arrived), I've been told that 2 are out of stock and won't be back until 20th July (over a month after the original order) and that one is in stock and has been dispatched (although I have no evidence of this and nothing has arrived yet)

I've also been made to fill out a missing items form because despite it being very clear that Gymsets can't keep proper track of their stock, they are telling me that one of the missing items was dispatched.

Terrible service, forcing customers through unnecessary hoops - likely so they'll just give up.

Will never buy from them again

June 19, 2026
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Cath,

Thank you for taking the time to share your feedback.

We're disappointed to hear about your experience and understand your frustration with the delays and stock issues affecting your order. We appreciate your patience while we've worked through this, and we're continuing to resolve the outstanding items as quickly as possible.

Your feedback has been taken on board as we review our processes to provide a better experience for our customers.

Kind regards,
GymSets Ltd

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