UPDATE 17/7 The unit being completed has revealed it's excellent quality, at least early on. I stand by my earlier frustration, but there has been a lot of follow-up to put things righ... See more
Company replied
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GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.
Unit 10 Gunco Lane, SK11 7JL, Macclesfield, United Kingdom
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Replied to 49% of negative reviews
Typically replies within 48 hours
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Product arrived in a timely manner. Product was as expected. Proper tracking information and clear timescales on delivery. Simple. Good.
Good quality dumbells, my husband is very pleased with them, came well packaged and quickly and they really save space, not needing a full rack with varying sizes. Easy to use and change weight quickly and perfect for his home gym.
I was looking to purchase a dumbell/barbell set. I tried some of the well known sport shops near Belfast but I found them pretty expensive so I came across this small company, Gym Sets UK on line. I was surprised how reasonably priced everything was. From I placed my order until I received it I was kept well informed. It arrived on the day I expected it and in perfect condition. It is excellent quality and I would definitely order from them again.
Amazing prices for good quality equipment. Delivery was fast and smooth had no problems what so ever. Amazing experience overall. Will be buying from them again.
Great experience buying from this company. Delivery was super fast, items are of great quality and the prices were the best around.
Highly recommended.
Supplied set of kettlebells weighing only half what they were supposed to. Messed me about no end to prove it and eventually promised replacement. Nothing came! Then said no stock!! Promised a similar alternative set, then again said no stock. Now promised refund, which of course has never arrived.
This company is supplying defective goods and then delaying any resolution.
Do not trust this organization. Take your money and your business elsewhere.
Delivered well before estimated date, very good quality plates too
Bought 2 sets of barbell hangers. Described as having HDPE protective inserts which is also pictured on the website. Came as bear painted metal. Sent a picture explaining it. Was told i would have only get a partial refund as i was told i was unhappy and not what i wanted. Took around 10 emails including a reply from the ‘owner’ asking for feedback a s agreeing with me finally saying id get a full £40 refund. Took a month to get and then was sent £11.48. Emailed to get an answer and was told there was a restocking fee, £15 collection fee a d £5 return postage. Will now be disputing with the bank. Avoid this cheap nasty company at all costs.

Reply from GYM SETS LTD
Amazing! Each time I’ve ordered the products have been delivered fast and great quality and prices!!!
Please do not buy anything from this cowboys, orderred some stuff , was waiting for delivery 3 weeks where supposed to be 5 days according to them, then number of items have arrived damaged, now waiting for refund another 3 weeks and they not responding for emails !!!!!! This company it’s just big scam

Reply from GYM SETS LTD
Kettlebell was at competitive price. Arrived quickly & was well packed. Item is the business and great for home workout at your convenience.
The smith machine is amazing, looks cool and works well.
The customer support is amazing as well and Angelica was very helpful.
Would highly recommend this product
Recently purchased a plate loaded seated row. Great product and even better Customer Service by Nick, who sorted out our missing part the same day I sent the email. Would thoroughly recommend this company
They had the right product at the right price and delivered it promptly, with excellent communication all the way. Can't really fault them. Happily recommend them to others.
My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present I have had to wait until the correct set were back in stock. This took time but eventually I received the correct order.
Great company, quick delivery and high quality products. Customer service is easy to speak to and they really take pride in what they sell. Highly recommend
Avoid!
Ordered a set of 5 kettlebells on 19th June. Two arrived a few days later but with no information about when the expect the other items. Contacted customer service to confirm the missing items and receive a status update.
Having provided photographic evidence of the items I did receive (because they couldn't accept me simply telling them what had arrived), I've been told that 2 are out of stock and won't be back until 20th July (over a month after the original order) and that one is in stock and has been dispatched (although I have no evidence of this and nothing has arrived yet)
I've also been made to fill out a missing items form because despite it being very clear that Gymsets can't keep proper track of their stock, they are telling me that one of the missing items was dispatched.
Terrible service, forcing customers through unnecessary hoops - likely so they'll just give up.
Will never buy from them again

Reply from GYM SETS LTD
Very quick delivery. Sam (founder)very friendly also. Straight forward order. Very pleased with quality and experience.
Really happy with the experience I have had with GYM SET LTD, Delivery was unreal next day even tho I was expecting it to be 3 working days. And the equipment i received was great bit a kit.
Really do recommend this company.
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