GYM SETS LTD Reviews 

Really good customer service. Delivery partner was unable deliver due to issues at depot. Gymsets issued a new order before receiving original set back.

Excellent customer service, great price will most definitely be ordering again.

Cast iron kettle bell solid and sturdy.

Had one piece of equipment missing, I emailed and within 3 days it was received without question. Fantastic service with great products.

Very happy. Arrived on time and very easy to assemble.

Amazing adjustable dumbbells! They arrived on time, were easy to assemble, and the weight-changing mechanism is quick and simple to use. The build quality feels solid and durable, making them perfect for home workouts. Great value for money—I would definitely recommend them.

Ordered a tree with Hex dumbbells and a workout bench. Fantastic value but no scrimping on quality. The tree base was faulty, but first class communication and a prompt replacement soon put it right. Would highly recommend buying from Gym Sets, you won’t be disappointed

I ordered a set of 40kg adjustable dumbbells and an adjustable bench. The product came very quickly, within 3 days and it was packaged beautifully and it took 5 minutes to assemble and so far it has been exactly what I was looking for!

TERRIBLE COMPANY AND SERVICE
Appalling! Wrong items sent. Never received some items and had to contact PayPal to resolve as after 2 months of them not responding or sorting the issue they admit, I had to go to PayPal for a partial refund.

Borderline scam.

DO NOT ORDER FROM GYMSETS.

Response says there was an information request with the review but I have nothing or any ability to respond. My order number is 99482 and I have lots of emails sent.

I’ve shopped with this business three times and each experience has been positive. The items are good quality and the prices are very reasonable. The prompt delivery via DPD is great but for the postage price it’s what I’d expect.

Ordered and delivered very fast exactly what I needed !

What a great company kit arrived very fast and in perfect shape very happy with my new dumbbells and stand high quality at a great price would definitely recommend to buy from 10 out of 10 thanks

Product arrived in really good time. My partner and I really liked that they came with a kg-lb conversion chart.

They arrived a few days ago and I've used them a couple of times - so far, so good!

Would happily recommend these to friends or family.

Excellent product arrived very quick would definitely recommend

Yeah obviously wouldn't of order if id read the reviews first hopefully your here before making an order and you can save yourself, ordered a bench first off its a very low quality item anyway been made out of the cheapest components material is so thin on the back rest it tears moving it around, it also arrived heavily scratched on nearly every part wish I'd looked the company up first

I bought a couple of 40kg adjustable dumbbells. Dispatch was same day and the order arrived in two deliveries a couple of days later.
I've waited 3 months to review to make sure they perform and can safely say they are a great quality product at a really good price.
I haven't needed to contact them for anything but they did reach out to thank me for my purchase and offer support.

Fake 5 star reviews…

If you read this before the next bunch of fake five star reviews comes in - Do not buy anything from this company.

I’m in the process of reporting them to both trust pilot and trading standards as they ran a scam which they thought nobody would notice.

Gymsets are aware that I know what they are doing to the public as I have been back and forth with them behind the scenes.

I am writing this to inform any unsuspecting member of the public to stay away.

Save yourself the headache and go buy whatever you after elsewhere.

I will be detailing everything to trust pilot and wherever else necessary because this is a dangerous company operating an insidious scam in plain sight.

Avoid at all costs.

great price and service kept upto date and follow up all the way through. top business will continue to use.

GymSets doesn’t sell gym equipment; it sells a lottery ticket.

If your order arrives correctly, congratulations.

If it doesn’t, prepare yourself for an endless cycle of investigations, contradictory emails, broken promises and a battle simply to obtain the goods you paid for.

I wish I’d read the one-star reviews before ordering. I certainly wouldn’t have trusted this company with my money. If you believe the "genuine" five star reviews, more fool you.

I have already submitted 1 star reviews which somehow disappear!!!!! So I shall post daily.....

Everything that follows is supported by emails, delivery records, photographs and GymSets’ own written admissions.

I ordered a complete Olympic weight package, including a 7ft Commercial Cheshire Olympic Barbell (Black).

The order arrived incomplete.

The most important item—the Olympic barbell—never arrived, leaving hundreds of kilograms of Olympic plates completely unusable.

I was then subjected to weeks of excuses whilst GymSets blamed the courier, carried out endless “investigations” and repeatedly assured me they were looking into it.

Eventually they accepted that the original barbell had been lost and agreed to send a replacement.

The replacement arrived.

It wasn’t the product I’d ordered.

It wasn’t even close.

Instead of a 7ft Olympic barbell, they sent a 165cm one-inch adjustable barbell—a cheap standard bar completely incompatible with the Olympic weight set I had purchased.

I sent photographs.

I sent measurements.

I sent CCTV video of the delivery!!!

Only then did GymSets finally admit, in writing, that they had supplied the wrong product.

By this stage, almost a month had passed.

Rather than immediately refunding me, they attempted to send yet another replacement and even offered store credit.

No.

After almost a month of mistakes, delays and broken promises, I had completely lost confidence in GymSets’ ability to fulfil a simple order and had already purchased the correct barbell elsewhere.

The irony is that the only thing GymSets managed to deliver consistently throughout this entire experience was disappointment.

The chronology speaks for itself:

• Incomplete order.

• Lost shipment.

• Weeks of delays.

• Endless investigations.

• Contradictory emails.

• Wrong replacement product.

• Written admission that the replacement was incorrect.

• Continued refusal to issue an immediate refund.

At every stage I gave GymSets the opportunity to put matters right.

At every stage they failed.

Customer service appears to operate on the basis of keeping customers waiting rather than solving problems.

Mistakes happen in every business.

What defines a company is how it responds when those mistakes occur.

GymSets failed that test spectacularly.

As I write this review, I have formally rejected the goods, commenced a chargeback through my card issuer and am pursuing recovery of the money I have paid.

If everything goes perfectly, you may never experience what I have.

If anything goes wrong, however, based on my experience you should be prepared for weeks of frustration before receiving a resolution—if you receive one at all.

Save yourself the stress.

Buy from a retailer that understands one simple principle:

When you make a mistake, you fix it. Immediately.

GymSets never did, never do, never interested!

- Since posting my review they tried to shut it down within hours! Thanks for effectively re-affirming the review! Shame they dont pay the same attention to missing items, refunds and customer service!

Lovely quality product. Really fast delivery. Easy to set up. Great customer service, Angelica was very helpful.