Haus Block Management Reviews 

The service received from Haus Block Management during the purchase of a client property has been great. Davida Fouché has been extremely efficient in providing the documents needed for the purchase following completion.

Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received regular updates (more than once a day sometimes) from our previous agent so I have high expectations from this new (improved) one.

I’m really impressed by Genavieve Williams and the service provided by Haus Block Management. Having dealt with building management services for the past 15 years, it’s refreshing to finally experience a team that is attentive, efficient, and consistently quick to respond to any queries. The level of professionalism and communication has been excellent throughout.

I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or non existent . However I would like to give a shout out to Genavieve who hopefully has solved the problem and after this delay came hope with her friendly and professional attitude. Thank you also Teresa who tried to help in the phone initially.
If I have any more problems Genevieve is happy to help. It’s good to have a name rather than a Team to communicate with.
I really couldn’t give more than 4 stars due to bad communication initially but 5 stars to Genevieve and Teresa !

Always a pleasure to deal with Janine very fast response and knows her stuff

Appalling customer service. I have attempted to contact Haus Block Management on several occasions. However, in my experience, they do not call back when they say they will and they have failed to answer enquiries sent through the messaging system on their website.

Based on my experience to date, I would give Haus Block Management zero stars if I could.

My dealings with Haus, particularly Ethan Barraclough, have been very positive, on this particular issue and in the past - always helpful, patient, informative, is prompt in responding to calls and emails, very professional and courteous.

I am a conveyancer dealing with a sale in a block managed by Haus Block Management. I have been dealing with Kholelwa and she has been amazing throughout. Kholelwa is very thorough and responsive and extremely quick when replying and providing replies to email queries, which ensures the transaction runs much smoother.

Nicole was really helpful in getting me a replacement fob!

Genavieve was very helpful and responsive

I wanted to compliment you on the great service you gave us to catch up and complete our Flat’s Annual Fire Door Inspection - many thanks ! Liaising with Brenton it was a quick efficient booking and it finished with the inspection being successfully completed yesterday.
J.P.

Haus has recently taken over our block and Chloe has been a good communicator and has answered promptly fixing all issues raised thus far.
-- it has now been a few months and communication has significantly slowed down on some issues, I understand that taking over the estate must be no easy job but it's been rather difficult to follow without communication and updates on changes, which is particularly problematic when this involves security and billing.

I have been working With Cameron Butler in relation to a few manged properties, communication is always prompt and efficient and always happy to assist with any outstanding queries. Great service .

Terrible level of service provided by haus FLOP Management. They are very lucky as I can't attach pictures here but have a look at my Google review. The Lifts are permanently out of service. If you want haus FLOP Management to fix something then you have to complain multiple times. The lifts have been out of service for months. They are still in the process of 'calling' the engineer. Parking spaces are flooded without a solution. If you want zero services and a company entitled to collect money, poor customer service then please appoint haus FLOP management as your managing agent in your building.

I know all they care is about collecting money and then replying to reviews with silly things like 'we can't find your account' or 'please contact us with additional details'. However, it is nonsense, I am posting pictures with the issues and they can easily locate the building and fix the problems but they will not do that as they are a bunch of dishonest people.

My experience with Haus is very possitive. Haus is managing the appartement block where I am renting a flat. Manager Chante is extremelly professional and helpful. Any issues from change of the light bulb in the communal corridor to leaks inspection are dealt promptly and being fixed.

I had a great experience with Douglas Allen Estate agency. Magdalena Kubit and Genavieve williams was extremely helpful and professional when I had a problem with the entrance. She responded quickly and solved the issue without any hassle.
I really appreciate her efficiency and kindness throughout the process. Excellent customer service – thank you, Magdalena and Genavieve for your great support!

I recently dealt with Haus Block Management on behalf of our client who is remortgaging their property, I was impressed by the level of service provided. The responses were prompt, the communication was clear, and everything was handled efficiently.

As someone who works with various management companies on a daily basis, I know how stressful and time-consuming the process can often be, particularly when delayed replies hold up property sales. However, this was absolutely not the case with Haus.

A special mention to Davida Fouche for being incredibly responsive and quick in providing everything requested. Her efficiency and professionalism made the transaction run smoothly.

Highly recommended.

I would like to formally express my sincere appreciation for the outstanding efforts Georgiana made during the recent power outage at Burrells Wharf.
I have rarely seen someone work with such dedication, professionalism, and commitment. Throughout the disruption, she provided updates almost every hour, clearly explaining what was happening and what residents could expect. This level of communication made a huge difference in managing expectations and significantly reduced anxiety during what was a very challenging situation.
Georgiana worked until late in the evening, past 10.00 pm, ensuring residents were kept fully informed at every stage. Her calm, proactive approach and visible leadership were truly commendable.
I genuinely hope this feedback reaches Senior Management at Haus, as Georgiana is without doubt one of the best property managers I have encountered. It is a real pleasure to have her managing Burrells Wharf.
Well done, and thank you for your exceptional work.

Work with Brenton, was great service and a pleasure to work with, thanks Brenton

Nicole is fantastic, she responds very quickly, she provides all the right information and offers to help. Very happy with the support!