Having moved in to Palm House in March just wanted to give a big shout out to Stacey Morris and Cameron November. They have been amazing at helping out with many communal issues that had not been look... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general, Haus Block Management do a good job. They are very professional and organised. The portal that is used for communications is decent - but it has a few glitches. The cadence of communicatio... See more
Company replied
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
Company replied
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible company and awful service
Terrible company and awful service. Completely unhelpful when there are issues with the building. Take far too long to resolve matters. They installed a lock on our bin room and now the bin collectors can’t access it and we have overflowing rubbish. Had the water shut off for over 8 hours before they sent someone to fix it. These are just some of the issues that we have experienced since living at our place for a year. We rent but actual leaseholder are now being charged on top of their already expensive service charge regarding a fire safety issues that was Haus’ mistake.
March 2, 2026
Unprompted review
Reply from Haus Block Management
Dear Sophie Thomas,
We are sorry to read your review and note the concerns you have raised.
In relation to the bin store, access arrangements have now been addressed and refuse collections have resumed. The lock was introduced as part of measures to manage access to the bin store and address reported misuse of the area. We recognise the disruption caused while access arrangements were being updated and apologise for the inconvenience experienced.
With regard to the water outage, a contractor attended on the same day the issue was reported to investigate and carry out the necessary repairs. Updates were also provided via the resident portal at the time, and the matter was responded to as promptly as possible.
In respect of the fire safety works, we would clarify that there has been no error on our part. The costs referenced relate to the replacement of the EWS1 certification, which was required following updated guidance and the need for a current FRAEW/EWS1. The previous documentation, commissioned prior to our appointment, was no longer accepted, and the updated assessment was necessary to ensure compliance.
Regards,
Haus Block Management
Good experience with Davida Fouche
Good experience with Davida Fouche - very responsive to emails and prompt. Great work - thanks
March 2, 2026
Unprompted review
Reply from Haus Block Management
Dear Hannah,
Thank you for taking the time to leave this feedback. We’re really pleased to hear that you had a positive experience and that Davida was responsive and helpful throughout.
Regards,
Haus Block Management
Working with Davida Fouché was very…
Working with Davida Fouché was very productive. He was fast and efficient, making the sales process much easier and less stressful than it could have been. My only issue was the extortionate £720 fee for the management pack, however this is more down to Haus as a company as opposed to Davida.
February 28, 2026
Unprompted review
Reply from Haus Block Management
Dear Greg Kessler,
We appreciate you taking the time to share your feedback, and in particular your comments about Davida. It is always encouraging to hear when members of the team have been able to support a leaseholder effectively, and we are pleased that her assistance helped make the sales process smoother and less stressful for you.
We also note your comments regarding the cost of the management pack. Preparing a sales pack involves collating a significant amount of information about the building, compliance documentation, the leaseholder’s account and responses to enquiries raised by solicitors during the conveyancing process. In recent years, the scope of information required has increased considerably due to changes in fire safety and building safety regulations, which has added further layers of review and verification before documentation can be issued.
The fee charged for this service reflects the time and administrative work involved, and our rates are periodically benchmarked against the wider market to ensure they remain in line with industry standards.
We do appreciate you sharing your views, as feedback, both positive and constructive, is important in helping us review our processes.
Regards,
Haus Block Management
Kholelwa has been great help and…
Kholelwa has been great help and especially responsive in helping us with the documents we needed to move our transaction forward, many thanks!
February 23, 2026
Unprompted review
Reply from Haus Block Management
Dear Mel,
Thank you for your kind feedback.
We’re pleased to hear that Kholelwa was able to assist you promptly and provide the documentation needed to progress your transaction.
Regards,
Haus Block Management
Greatly appreciate Nicole’s supportiveness and attentiveness
I’have recently needed help from Haus Block Management with my Gym access issues. I have great experiences working with them and really appreciate Nicole’s responsiveness and attentiveness. She kept following up to ensure the issue was completely solved.
January 29, 2026
Unprompted review
Reply from Haus Block Management
Dear Phuong Nguyen,
Thank you for your feedback. We’re pleased Nicole was able to support you with the gym access issue and remained engaged until everything was resolved. We appreciate you taking the time to share your experience and will pass this on to her.
Regards,
Haus Block Management
Ethan Barraclough, Ashley Britz
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently joined the team supporting our major works projects. Ashley is proactive and a good communicator. She, too, is a pleasure to work with.
February 23, 2026
Unprompted review
Reply from Haus Block Management
Dear Joseph Fitz,
Thank you for the lovely feedback. It’s great to hear that Ethan has been helpful over the past year and that Ashley’s support on the major works has made a positive impression.
Regards,
Haus Block Management
A few times in 2025 and this year
A few times in 2025 and this year, I have had i have had questions and needed help, and Genavive has been an absolute gem to work with. She is responsive, professional, and very attentive. I really appreciate her, and my experience has been great so far due to her responsiveness. Thank you, Genavive.
February 12, 2026
Unprompted review
Reply from Haus Block Management
Dear BJ Fazeli,
Thank you for your lovely review. We are delighted to hear that Genavieve has been able to support you and provide such a positive experience.
Regards,
Haus Block Management
Mr Brenton Steenkamp very helpful
Mr Brenton Steenkamp very helpful! I want give him a big thank you
February 12, 2026
Unprompted review
Reply from Haus Block Management
Dear Jubaer Ahmed,
Thank you for your kind feedback.
We are delighted to hear that Brenton was able to assist you and provide helpful support.
Regards,
Haus Block Management
Nicole has been the most helpful by…
Nicole has been the most helpful by far. Very fast responses and the issue was rectified within hours!
February 13, 2026
Unprompted review
Reply from Haus Block Management
Dear Spyridon Miaris,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that Nicole was able to assist you promptly and resolve the issue so quickly.
Regards,
Haus Block Management
Handling and Resolution of Property Repairs
We experienced water leakage into our flat from the above flat, which resulted in damage to the door. It took a couple of months initially to identify the source of the leakage, but once this was established, the repair was successfully completed. I appreciate Lizanne’s efforts in coordinating with Property Fix and the insurance company to arrange the necessary works. She was proactive and supportive in ensuring the repairs were carried out properly.
There were a few occasions where I needed to follow up for updates, which may have been due to competing priorities. Overall, I am grateful for her involvement and guidance, and the matter was ultimately resolved satisfactorily with her assistance.
January 1, 2026
Unprompted review
Reply from Haus Block Management
Dear Vasiraju Naga,
Thank you for taking the time to share your experience. We’re pleased the matter was ultimately resolved and that you felt supported throughout the process. We appreciate your feedback and will share your comments with Lizanne.
Regards,
Haus Block Management
Tricky experience in general with Haus…
Tricky experience in general with Haus but Genavieve Williams has been great and very responsive when it came to questions around my service charge
February 9, 2026
Unprompted review
Reply from Haus Block Management
Dear Lockbuilding resident,
Thank you for your feedback. We appreciate you sharing your experience and are pleased to hear that you received helpful and responsive support when needed.
Regards,
Haus Block Management
Bath Leak solved quickly
Our building was recently taken over by Haus. Chloe H was responsive, despite being very new to managing our building and got a serious problem with my bathroom assessed and resolved quickly, before leaks affected other tenants in the building. The contractors used were a great service, clean, efficient and very pleasant.
January 27, 2026
Unprompted review
Reply from Haus Block Management
Dear Marina Potok,
Thank you for your review. We’re pleased to hear that the transition has been positive and that the issue was addressed promptly. It’s encouraging to know the support and workmanship met expectations.
Regards,
Haus Block Management
Brenton
Brenton provided efficient and effective help when navigating the Haus app and answering questions.
February 9, 2026
Unprompted review
Reply from Haus Block Management
Dear Maeryn Antoniewicz,
We appreciate you taking the time to share your experience. It’s good to know that the assistance you received helped clarify things and made using the system easier.
Regards,
Haus Block Management
Dealing with Chloe Heffer at Haus
We have been dealing with Chloe Heffer for almost 2 years. Chloe has gone beyond her role as the manager of the block. She has helped us with LPE1, credit control issues. We have called "a treasurer". She is a professional at AGMs, able to answer whatever is thrown at her and will always keep to her promise to get back to us should an item remains outstanding. Thank you Chloe.
February 10, 2026
Unprompted review
Reply from Haus Block Management
Dear C H,
We appreciate you taking the time to share your feedback. It’s encouraging to know that the service provided has been steady and reliable over such a sustained period. Thank you for your continued trust.
Regards,
Haus Block Management
It’s so bad I can’t even explain…
It’s so bad I can’t even explain anymore. I have the proof since they took over 3 years ago. No proper communication, no meeting minutes, no responses and leadership team on website. A couple of them do not work there. A 100 percent money guarantee? Be honest, transparent and etc Kindest eirik fermann Windsor Court
February 10, 2026
Unprompted review
Reply from Haus Block Management
Dear Eirik Fermann,
We are disappointed to read this review, as it does not reflect the procedures under which the development is managed.
Formal communications and meeting minutes are issued in accordance with the relevant governance and management processes. Correspondence received through the appropriate channels is reviewed and responded to in line with our standard procedures.
Our operational structure and management responsibilities remain clearly defined and continue to function as intended.
We remain committed to acting professionally and transparently in the management of the building.
Regards,
Haus Block Management
Dealing with Chloe H
Dealing with Chloe H. has been a lifesaver. During a difficult period, Chloe really came through for me and my family- I cannot be more grateful for the level of compassion and assistance.
February 10, 2026
Unprompted review
Reply from Haus Block Management
Dear Jacqueline Yap,
We truly appreciate your thoughtful review. Supporting residents during difficult situations is incredibly important to us, and we’re glad you felt well assisted. Your comments will certainly be shared with Chloe.
Regards,
Haus Block Management
certificate assistance
Davina assisted very promptly with a certificate required by Land reg, She was very kind and took the time to call me personally rather than email requesting information
much appreciated
February 10, 2026
Unprompted review
Reply from Haus Block Management
Dear Katherine Mumford,
We appreciate you taking the time to leave a review. It’s great to know you felt supported throughout the process. Your feedback means a lot to the team.
Regards,
Haus Block Management
Reply from Haus Block Management
Dear RV,
Thank you for your review. We’re glad your experience was a positive one and truly appreciate your comments.
Regards,
Haus Block Management
speed and efficiency of action.
I write to commend the speed and efficiency of actions by Brenton Steenkamp. Requests were dealt with promptly and professionally for which I am pleased.
February 4, 2026
Unprompted review
Reply from Haus Block Management
Dear John Agboola,
We appreciate your kind comments. It’s great to hear that your request was handled to your satisfaction, and we’re grateful you took the time to let us know.
Regards,
Haus Block Management
Excellent support with parking issues
I’m especially thankful to McKyle who liaised with parking services on our behalf to obtain our permit and resolve issues with fines incurred. Many thanks indeed!
February 5, 2026
Unprompted review
Reply from Haus Block Management
Dear Andrew Laird.
We really appreciate you taking the time to share this. It’s great to know the situation was resolved smoothly and that you felt well assisted along the way.
Regards,
Haus Block Management
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.