H10 Hotels Reviews 

Do not fall for the scam! They will ply you with $200 coupons for excursions but they are absolutely not worth the headache. You can always judge a company well by how they act when you say “no” and this one acts like they are selling used cars.

in 08/1/2021 i stayed at el faro in punta cana and i was persuaded in doing h10 premium contraract they told me after paying 30%i can cancell the contract i tried but all the numbers they provided are not in service i need help if anyone knows what i can do please let me know or im going to get a lawyer

Very pleasant and professional check in set the tone for the whole pleasurable stay. The hotel itself was better quality than I had expected and the room clean and well maintained. Breakfast was the usual selection of hot & cold items found in the majority of hotels. 4th June 2022 check in.

We stayed in this hotel for a week beginning of May this year. It is a spread out complex. The rooms are good size with a bed room, sitting area, & a balcony or terrace. The rooms are comfortable & we slept soundly at night with the window open & never required the AC.

Reception staff are all most friendly, polite & helpful. One of them on checking in even accompanied us to our room, & helped with the luggage. Unfortunately, an electric kettle to make tea had not been provided but after reporting a couple of times one was delivered the same evening. One or two other minor problems was promptly dealt by the reception staff.

There was a good choice of food in the restaurant both during breakfast & dinner. My wife being a vegetarian also had some selection of dishes. It would be nice to place a small notice in front of the dishes with a brief description in English, & also a V sign in front of those dishes/salads etc which do not contain any meat product/fish/sea food.
The staff in the restaurant were courteous. Sergio Bermudez the Head Waiter was very helpful with our
dietetic requirement. Juan Manuel Palma one of the
waiters always warmly welcomed us with a smile & served us promptly.

Some evening entertainment was always available but sometimes finding a seat was difficult. On the whole we
thoroughly enjoyed the stay & will stay here again on our next visit to Lanzarote. The friendliness of the staff is much appreciated.

If I could give H10 0 stars I would. We stayed at a resort called Ocean blue and sand in the Dominican Republic. While there we did not have A/C in our room and my fiance had a heat stroke because our room was so hot. We begged the manager Victor to give us another room, but once he figured out we were a same sex couple he put his hand in my fiances face and told her no, they cannot provide another room for us. We called maintenance every night we were there and they came the first night and told us they could not fix it, then eventually they just stopped coming. We complained to H10 thinking that would get some type of result and it did not. They sent us a generic letter saying they would get back with us and they never did. Please do not ever stay at a H10 resort. They will not take care of you after you say you will not by a timeshare with them and they discriminate. I have a video of victor, the manager putting his hand in my fiances face while she is crying and begging him to change our rooms because she did not want to have another stroke.

Customer service is absolutely atrocious they dont care once they have your money. If you dont speak spanish forget abou calling they just hang up on you.

Rented 2 rooms plus anther 4 from clients and family members. The amount of problems and lack of empathy was overwhelming. People need to stay away from this Chain and their hotels. When checking in I was given King beds for rooms of three people. I had to paid $840 extra in order to be moved to another two rooms. I was asked to but two bottles of wine in the Blu Romantic restaurant in order to have 7 people sitting together, the rooms AC never worked and was never fixed (I complained about it the whole week. The mini freezer never worked and was told that’s to keep drinks fresh and not cold (really??). This is after I paid $10,000 for 7 nights. Wow. Stay away please🙏

Worst customer service ever.... kept me waiting for 25 minutes in line and redirected me 7 times to different employees on the phone even though they made the mistake in the first place.
NEVER AGAIN.

We booked this hotel through Virgin Holidays as a package. Before we were due to depart, we found out my wife was pregnant, UK government guidance & our doctor subsequently advised us not to travel due to the potential health issues to the unborn child if Zika virus was contracted.

We immediately contacted Virgin who we are grateful offered for us to reschedule our flights free of charge, understanding the gravity of our situation.

This hotel on the other hand, has decided to force our hand, and either risk our pregnancy by travelling, or to charge us 90% of the total price. How that decision has been made by an actual human with any shred of decency and understanding is beyond me.

We did not ask for a refund, we simply asked to reschedule until after our pregnancy, they have declined and want to charge us £3000 for a room that will now remain empty for 10 nights and on top of that for an all inclusive food and drinks package which we will not be spending a penny of!

Evidently this hotel and chain is purely money driven, and has absolutely no care or concern of whether or not their customers are happy, I would therefore avoid at all costs as is that how anybody wants to be treated on their holiday?

If anybody from the hotel and chain would like to contact me to explain their decision, before I go as far and wide publicly with this as possible my email address is info @ bobbyroseltd.com - although I won't hold my breath as they have ignored all my attempts at contact so far!

The H10 program is a big scam. They give you all the greatest options. Then you get there and nothing. We have spent a five days vacation to still not have what we were promised. And by the way management is to big to talk with you so don’t expect any refund, not going to happen. Good luck!!!

Do not stay here. It is expensive and promises a five star experience. What you get is horrific service (ask for water, get glared down!), a dirty room with stained cushions, uncomfortable beds, room service that never shows up. The plumbing broke during our stay AND THE TOILETS WOULD NOT FLUSH IN THE ENTIRE RESORT. This persisted at least 24 hours. When we left, they were bucketing water out of fountains. We were being told “oh yeah it is fixed the pipes need to dry!” Im sorry…what? No robes, the minibar sucked (what do they have against providing water?) not enough towels or places to drop towels. They run out of everything. The covid testing did not seem legit. There was no marking your test vial with any identifying information. Stay elsewhere. PLEASE STAY ELSEWHERE.

Poor performance - staff had a generally dismissive & condescending attitude

H10 Porto Poniente, Benidorm.
This is a nice hotel. Rooms are good and the staff are OK.
It would be fine for a "package" but it isn't ideal for business unless you don't mind late breakfast (08.00) start.
Laundry takes 36 hours.
No water in the gym - there was at the start of my trip but it got taken away.
Parking is an additional cost of 20 -23 Euro a day - depending on who you speak to!
Food is good, but there seems to be a lack of staff for dinner in the evenings, so it can take a while to get a drink - however the bar staff are good.

*THE NEGATIVE REVIEWS ARE ACCURATE/TRUE* This isn’t a 5 star barely a 1 hotel. The resort looks good (but rooms dirty) and service is very poor even management.

I waited awhile prior to posting to ensure I wasn’t writing in anger and sheer annoyance. We (me and my fiancé) arrived on Friday March 4th, 2022 and it was so bad we checked out on Saturday March 5th, 2022. We left and went and checked into the Hilton Rose Hall and then proceeded to have a wonderful vacation. I will state this review is only for Ocean Corral Spring. We booked and we paid for a so called king privilege junior suite.

1. Upon arrival we got on their transportation which is shared, BUT what we didn’t realize is it is shared with multiple other properties. This meant even though our flight came in early we sat and waited probably 30 minutes for other planes/passengers to arrive before we could leave. You are basically on a glorified bus that makes stops towards your destination.

2. We arrive at the location and our luggage was taken and sanitized. We were given a drink and the greeting was good. Plus we met the best employee there for our brief stay; Peter the Lead Bellsman. I would recommend they promote him making him the manager and let him train the entire staff even the current manager on customer relations/customer service.

3. From here it went all downhill. The representatives at the privilege desk were mediocre to just down right awful. Their customer service skills are poor and they have no clue on how to resolve issues. *Also, please keep in mind we paid more for the privilege room, amenities, and experience.*

ISSUES:
A) Our so called privilege room was double beds and dirty (I do have pics).
Hair all in the shower, empty beer can on mini bar, both white benches in room dirty. Privilege desk response you can’t book bed types (WHAT?). We travel and this wasn’t our first time at a all inclusive nor in Jamaica. We were there to celebrate a birthday no banner no nothing and they were informed prior to arrival.

B) We are then changed to another room after going back to front desk. I want to note this is afternoon/evening time and we’ve been going since 5am. The privilege rep checks the room and we are transported to the new room after much confusion. We are so tired we just want to get something to eat and go to sleep. The room was ok. She advises she would try and correct issues tomorrow.

C) Went to Route 66. The wait staff was trying but food took forever and the sides were bad. The meat was pretty good.

D) Next morning we open the closet with the safe in it and find a dead cockroach (we have pics). We were just done especially after speaking to a different privilege rep and she was just like oh well really. They did very little and it’s like tell us what you want us to do. They never take ownership or come up with any solutions, but just look at you like deer in headlights. We were only offered an upgrade after we suggested. Never offered to discount or comp the night for all of the issues. We also paid for our own transportation when we left. Just worthless hollow apologies. We asked to speak to manager multiple times and we couldn’t until we are filling out paperwork to check out early. We filled out more paperwork to leave then to check in.

E) Their computer system is apparently antiquated cause I had to write down my card info on paper which screams potential PII issues. They advised that my refund for the remaining nights would be refunded in 10-15 business days after finally speaking with the manager Earl Buchanan. He only came to speak with us after we questioned leaving so much of my personal info behind especially with people who have already proved to be incompetent. As of this day I still don’t have my refund and they have until Friday before there are problems.

F) This was our first time at an H10 property and trust this is our last. We called their 1 800 number and they were just as bad only wanted to tell us to call property. This isn’t a US based company their headquarters are out of Spain.They need to close and retrain across the board.

Reservation booked under my fiancé’s name but we paid for stay with my credit card. You all don’t return emails or calls. I debating whether I’m have to get my attorney involved cause you can’t seem to speak with anyone. I’ll proceed with next steps if money isn’t refunded by Friday March 25,2022 which is 15 business days.

we have just returned from a ten day stay at the fantastic h10 conquistador ,staff were more then helpful ,food and entertainment brilliant ,we did the all inclusive and privilege package and it was great value ,we would also like to thank guest service agent gul kalman and therax for all their help ,we will definitly be returning ,thank you to you all timothy

Do not buy anything
Ocean Riviera Paradise
Roger manager
We bought it 2019 three years membership
And because of covid was able to go only once
Paid $3000 for 3 years

Stayed at H10 Ocean Coral Resort Jamaica and paid for the Privilege upgrade. We got such horrific service and resort management absolutely ignored all issues. Poolside restrooms had no power and you had to leave the door open if you wanted to see so that everyone passing could see you using the restroom. We had to buy our own float for the lazy River at about $40 US per. We were told by the employees there that they get taken and guests just had to buy their own. No coffee for 4 days in our room and no coffee cups for 5 days. Restaurants closed, electricity sporadic. I have no problem paying for a 5 star resort to get the amenities I want but this was a half star at best. Took 2 months to get a refund of our “privilege” cost and that was because I was relentless. I would much rather have had a good vacation. One other note, and I must say there is no ABSOLUTE proof that the parasite infection contracted by one of our party was due to this resort, but it was the only place that fit the criteria of this particular problem that the person was at for the entire year. That was the best estimation by the medical staff that provided treatment upon returning home. Please save yourself the problems and take your business to someone other than this company’s properties.

They are not ready for full on business
They need to cut back on occupancy
Get better staff the right cooks

They need Quality service instead of quantity

We were on vacation in Punta Cana with our three children and were offered this membership. It seemed great so we bought it. omg, what a waste of time (6 hours) and money. We came home and tried to book and discovered most of the hotels are meant for families of four. So we call them and ask for help and they advise me to put my young children ( 3, 4 and 10 months) in a separate room. I was in total shock. I asked them if they would put their babies in a separate room and they just told me it's my only option. Also at the hotel, they told us, all inclusive fee is about $53/ person. Lies. We calculate on the website and were at over $5000 for all inclusive in Mexico. They have very poor communication and basically just want your money. once you give it to them, there is noone to help you. Save yourself the head ache, don't sign up for this nonsense, especially if your family is bigger than 4.