H10 Hotels Reviews 

Liars, cheaters. they have four categories of the rooms on the website H10 tindaya.com. I paid more expensive for a sea view, on the day of arrival to the hotel (Today)I got a roo. with the side view direct to playgroud, the manager refused to help to change the room. He was not very nice.

Wifi is open and unsecure but does not allow use of VPN staff lie rude and are just palin lazy. Mould all over my room. Ask yourself why this is. This is a h10 policy and would not elaborate more
No way to escalate issues website complaints just auto send request to join mailer. Management at the Ocean suites non existant and flat out refuse to speak to you about complaints

Scam! They do not honor the deals that they tell you in person. They made it sound like a great option for travel however once they get you signed it's downhill from there. The sales team is very convincing but nothing to help when booking travel. It's excuse after excuse to get you to pay more. None of the discounts were given and it's a tedious process to get travel booked. We regret going forward with this purchase at ocean paradise and have received the run around when trying to sell it. The staff and sales team is almost non existent now that they got our money. Look at all the reviews. It is a scam! Terrible service

We were told that when I pain for the 3 yr program that all we would have to pay for was for the inculsive at $90. Now they ae telling me that it will be $1000 dollars for my niece and family to stay there. What a rip off.. I paid over $ 3000 FOR A 3yr plan . This guy from Supposedly Texas blew so much lies at us that we were actually believing him that we were getting our vacations at choice . I have my wife as a witness, Is this what you want for the Mexican economy? You took my SS savings away from me and I talked with RCI and said I'm screwed.

H10 PREMIUM VACATION CLUB is a total scam. No tangible value for the money they charged. The sales pitch promises the moon but the fine print gets you nothing. Even the pitch of "free vacations" was a lie and misleading. The amount of money you spend for supposed better deals from "the club" are actually cheaper if you shop them yourself. Inflexible staff on the useless customer service line which is no service at all. No one to speak with of authority and say anything they don't want to hear about your complaints and they warn you saying something is stupid or doesnt make sense is offensive to them and they can't continue the call. Watch out and Don't get sucked in and saddle with a membership as worthless as a timeshare!!!!

We've stayed with H10 a number of times throughout Mexico and the Caribbean and found them to have a solid value and extremely clean. This was our first time to Lanzarote. We purchased the privilege double room which was the best available when we booked.

There were some oddities with this property in comparison to other properties. We were charged for drinks after midnight and the mini bar is only filled on arrival. The alcoholic options were very good and the food was good. Our room was tired, but extremely clean and we did have a view of the ocean. We were not met by anyone at the entrance and there was no one at the privilege desk so we had a standard check-in. The privilege lounge is self-service which is very different to any privilege lounge elsewhere.

Where things went completely wrong was with dinner reservations and construction adjacent to our room. Kasbah was completely booked the entire time and we were only worked in when I complained. The attitude about this was poor and told me to expect slower service because they worked us into a full restaurant. Quote from email: "Regarding Kasbah, is true that the Hotel is fully booked and if we wish to provide you with the best service is not always possible to add reservations at the last minute, but you can reserve it from the first day. Today Kasbah is fully booked too, but if you wish, we can reserve you a table for 4 people for today at 7.20 pm and tomorrow at 7 pm but, please, you have to understand that the service will be slower than normal, since we exceed the limit."

We woke up the second or 3rd day to a rug rolled out thru our corridor to protect the floor and then construction on rooms in both directions from our room. We were never notified this would be happening. The next morning the construction began at 8:15am...not cool. I emailed the privilege host and was told that it was a last minute decision by management to do construction. We received a hand written apology along with a bottle of cava, but no real solution to the issue. The hotel was full so likely they had no place to put us...however we deserve a peaceful room and be able to take a nap in the middle of the day should we choose. This was completely unacceptable.

Upon return I reached out to the manager whom I found condescending and lacking the ability to put himself in my shoes. Upon looking back at reviews on Tripadvisor you can see that any negative comment is met with a rude response from the manager. He has since posted such a response to my review. The hotel staff for the most part was great so this was definitely an exception.

There is a Fans page on Facebook and one negative post gets you removed and it seems the manager also has a hand in this.

It seems this resort is like summer camp for return guests who like the reminiscent feeling of repeat visits and are taken care of by management. If you deviate from this I think your experience may be similar to mine.

I tried to contact H10 corporate and instead they forwarded my email to the same manager that caused us grief.

We stayed in Timanfaya Palace Hotel, Player Blanca. The hotel was having major internal building works next door, above and below our room. Work woke us up at 8.10am each morning for 14 days. The deputy manager was dismissive and shed doubt on the veracity of what I was saying. The noise was pneumatic drills and anyone nearby should have had ear protectors. The communal hall areas and stairs were left filthy with builder's mess during our stay. When I reported this the deputy manager was derisive and said that only reception areas were regularly kept clean.
There was so much to like about the hotel. The waiters and entertainment were great. The sea view was stunning. What a shame the condition and noise in the hotel was so appalling.

H10 Tindaya
this hotel is a total failure. I have never encountered so many unpleasant situations anywhere else.
at the beginning I am greeted by a large queue at the reception and one person from the service.. I had booked a hotel with a sea view (pict).. during check in, the gentleman at the reception informs me that I am lucky and receives a free room upgrade.
it turns out that I have a room with a view of the wilderness (apparently with a view of the sunset), I go back to the reception and wait in a huge queue again. Finally, the second person from the service appears, but with terrible dissatisfaction that he has to approach at all (front office manager) I am asking for an explanation of the situation with the room and the room I paid for. In response, I get that I have a better room and I will not receive another. In a hamish way, the lady convinces me that this is how the rooms look like and that I booked one, she tries to show me on the monitor which one but she can't find it, then states that they have no other, and all over the world sea view means side sea view (pict1). I travel a lot, it was my 7th trip this year but I have never encountered such absurdity. at the end, he states that they have a room I booked, but I have to pay 35 euros per night ... I paid extra ... perhaps for additional tenants because the room was full of ants. They ran everywhere (movie).
Nice view from the pools, good location of the hotel and branded alcohols in the all inc option so I thought maybe it wouldn't be so bad. nothing more wrong.. cockroaches are often seen in the restaurant (pic2)
when going on holiday, everyone wants to relax and not meet unpleasant situations at every step, sleep with ants and eat with cockroaches!!!!
avoid this hotel!!

We had a lovely stay at the h10 Rubicon palace, the hotel itself was lovely but it was obvious that they were struggling with staffing because the staff that were working seemed to be doing 24 shifts. Not the hotels fault but it meant at times the service didn't match what would be expected.

I stayed at the H10 White Suites hotel in Playa Blanca, Lanzarote, for one week, with my wife. We have previously stayed at another, larger hotel, in the area and fancied a smaller, 'boutique' hotel for a change, and in the belief that it would be quiet and offer a good chance to relax for a week. The hotel has a nice lobby, with a small bar to the side. The rooms are spacious and clean, and the beds are comfortable (although 'double' means 2 singles pushed together, and even made up with separate sheets). The staff throughout the hotel are friendly, polite and helpful, and they work extremely hard. The hotel advertises 2 swimming pools, but in reality, it is 1 with a dividing walkway, and neither part is very big. The general feel of the hotel was that it was crowded. That was supported by the fact that sunbeds were often difficult, or even impossible to find. Beds were reserved early in the mornings by depositing towels on them, despite the fact that we were told on arrival that it wasn't allowed. Another sign of overcrowding was at the dining room. At breakfast and during the evening mealtimes, there was often a long queue outside the dining room, as there were obviously not enough tables. There was entertainment provided throughout each day, at various times, and in different locations. The standard is generally good to very good. The evening entertainment, from 9pm to midnight, is outside, at or near the pool bar. The problem here is that you have no choice but to listen to it, even if you don't particularly want to, as it is invariably very loud, and can be heard all around the complex, including inside the rooms. The odd earlyish night is out of the question. Despite the best efforts of the staff, we were disappointed with White Suites, and will be looking elsewhere for our next holiday.

H10 Cambris Playa

Very professional and clean hotel. Staff all very friendly, restaurant always clean and well stocked, food decent. Junior suite was outstanding especially the walk in shower. Will certainly visit a H10 in the future.

1 star - Please read if you care for your credit history and money. I worked in the travel industry and often travel a few times a year.


My fiancé and I upgraded to the “privilege” rooms paying $420USD. Allow me to list the issues

1) The room was not fully stocked and we had to have room service come again to stock the bar
2) Hairdryer did not work
3) The Jaccuzi in the bathtub was leaking and we had Maintenance fix it the next day (I have videos)
4) Upgrading gives you a wine bottle. We didn’t get this until the next day AND no wine glasses
5) Room was dirty and not cleaned properly all the days and basics missing like tissues and etc

What was the point of paying this much for an upgrade? The butler didn’t even schedule my ride back from the room to the lobby for check out time although she promised to.

Here is when it gets worse!!! KEEP reading please

They gave us a sales presentation to become a member with them. 10,000USD. I asked them not to a hard inquiry on my credit and they did. They lied and not no one from the company is responding to me. I emailed them to cancel my agreement and everyone is bouncing me back and forth.

The director of sales Roger and the sales representative Ray are scammers. They are not willing to resolve any issue with doing a hard check on my credit or compensation. I want both Roger and Ray to fix my credit with the company and provide compensation for this horrible experience. I will write my experience and reviews everywhere until my issues are resolved.

H10 Gran Tinerfe
Was our 2nd stay at this hotel, everywhere was clean and tidy.
All the staff were excellent, Marina went over and above.
The only thing that was poor and could be improved on is the Vegetarian choices at meal times as there was only 3. Pizza, Lasagna and Paella which after are they were rotated around one after the other was boring and predicable and so we did eat out a few time even though we were all inclusive.
Other than that on other complaints.

H10 Conquistador Playas Las Americas did not live up to expectations and rating. The bathrooms were outdated with over-bath shower and the rooms were average, however staff, pool area and entertainment selection were excellent. The quality of food at the pool bar restaurant was poor and expensive. Note the hotel does not take cash at all. If half board, the restaurant will issue a written docket for dinner drinks each day and charge at check out which could add up if not careful.

So far, we have booked a trip next March to stay in Seville at H10 Casa de la Plata.
From beginning to end, our requests and queries have been answered professionally , with ease and kindness.
What more do you want..
Fran has been most helpful with queries - we can’t wait!

I m a membre and I would like to let everyone know that this is a scam hotels are worse then a 1 start hotel service it’s very bad food is very bad don’t get fooled

H10 Tindaya. Some Staff are very rude. Wanted to charge me for food and drink on my last day even though I air all inclusive for 7 days. They only wanted to serve me for 6 days. Customer service is shocking. No one wanted to help they didn’t care. Shocking hotel chain and wouldn’t use them ever again.

Dissapointed! Expensive and non existent customer service! The house keeping was erratic, left dirty bins, toilets, beds not changed, the WC smells of drainage and the hotel corridors as well. It needs an upgrade as rooms and bathrooms are tired. The AC does not work! The wifi is non existent! You bring matters to their attention and nothing changes. Will not reccomended or ever stay there again! It partly ruined our holiday as the hotel was supposed to offer a 4 star experience at H10 Urquinaona, however far from it!!

H10 Lanzarote Gardens have great allergy awareness, I am gluten intolerant and my daughter is egg/milk intolerant. When booking the restaurant on the app they give the option to select any allergies. On arrival at the restaurant we were unexpectedly given a bag full of special allergy friendly food, snacks, bread, breakfast cereal etc for the whole week, which was very thoughtful. At each sitting, the chef did an Allergy tour to explain what was safe and not safe for us to eat. Fantastic service and personal attention from the head manager Maria.

The stay was pleasant enough but spoilt by the room service staff removing something from my room, failing to return it and then accusing me of making it up!