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Rated 5 out of 5 stars

Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... See more

Company replied

Rated 5 out of 5 stars

With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... See more

Rated 5 out of 5 stars

I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... See more

Rated 5 out of 5 stars

My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... See more

Company replied

Company details

  1. Bicycle Store

Information provided by various external sources

H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

766 reviews

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Rated 5 out of 5 stars

Website said to expect delivery in…

Website said to expect delivery in about 11 days but order turned up 2 days after ordering. Great service.

October 14, 2020
H2 Gear logo

Reply from H2 Gear

Hi Dave,

Thank you for leaving a review. We are happy to hear that the items arrived sooner than expected.

Regards
Rebecca

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Rated 5 out of 5 stars

This was fantastic service

This was fantastic service, even with all the hurdles at the moment.
The bike was ordered and dispatched within 48hrs and I have one very happy son and a great bike.

October 12, 2020
H2 Gear logo

Reply from H2 Gear

Hi Claire,

Thank you for leaving a review, we are glad that the bike arrived in time and that hope that your son enjoys the new bike.

Regards
Rebecca

Rated 5 out of 5 stars

So far so good

So far so good. Hope to receive bike next weeK

October 2, 2020
Unprompted review
H2 Gear logo

Reply from H2 Gear

Hi,

Than k you for taking the time to review us, we hop that you have now receivied the bike and are enjoying it.

Regards
Rebecca

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Rated 5 out of 5 stars

Just great

Always a little nervous when purchasing something expensive from a retailer that I’ve never used before or familiar with.
First time buying from H2 Gear and absolutely no problems at all, very good price and super fast delivery. At checkout it stated that the item would be dispatched withIn 9 days...In actual fact it arrived within 48 hours of placing the order.
Thanks will be adding to my list of trusted Online stores

September 10, 2020
Unprompted review
H2 Gear logo

Reply from H2 Gear

Hi Martin, thanks for your review! We appreciate your business and glad we were able to turn things around faster than expected despite the Covid challenges.

Rated 5 out of 5 stars

Fast delivery

Oredered a bike online and got it delivered the following day. No problems at all. We're very happy with the we experience.

September 4, 2020
Unprompted review
H2 Gear logo

Reply from H2 Gear

Thanks for your reply. We will always do our best to ensure a next day delivery. Hope you are enjoying your new bike.

Rated 5 out of 5 stars

Super service

I had been looking for a specific bike for some time, and discovered it in stock at the Giant St. Paul's London store.

They responded to my email about availability within hours, and I ordered and received it from them within 2 days.

Speedy, professional and friendly. Thank you.

August 28, 2020
Unprompted review
H2 Gear logo

Reply from H2 Gear

Hi Lisa, thanks for your review! Glad to hear the bike arrived safely. Enjoy your new bike!

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Rated 5 out of 5 stars

Speedy delivery!

Ordered this and it came the next day! Great service. Products all good quality - had to guess the clothing sizes but a good fit. Might go up a size in Liv tops though. Ordered a small, I’m a size 6 on top and it’s quite snug!

July 25, 2020
Unprompted review
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Rated 5 out of 5 stars

Giant SLR1 65mm rear wheel

Hi, phoned up yesterday and stock I wanted was in. I ordered by 12 and it was shipped at 1pm and I received it today by 11am. Brilliant service and will buy with question from here again. Great communication and customer service. Thank you

July 23, 2020
Unprompted review
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Rated 5 out of 5 stars

Fast, efficient Service

Ordered online 1am on the Monday, bike arrived 11am the following day. I tried to source my bike from everywhere in the UK and was told it was completely sold out, however H2 Gear had one in stock. No hassle finance credit service completed online in just a few minutes.

July 9, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy cyclist

I ordered my bike on Saturday afternoon and received it before 10am on Wednesday , amazing delivery time particularly in the current situation. All assembled and out on the road within an hour , very satisfied customer 🚴‍♀️

June 18, 2020
Unprompted review

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