Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... See more
Company replied
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See what reviewers are saying
With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... See more
I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... See more
My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... See more
Company replied
Company details
Information provided by various external sources
H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Contact info
200 Aldersgate Street, EC1A 4HD, London, United Kingdom
- 02035982535
- orders@h2clubs.co.uk
- h2gear.co.uk
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Great service
Great service. Best price for favoured Castelli with free delivery. Easy to order and delivery well communicate and prompt.
January 7, 2022
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Reply from H2 Gear
Thanks for your review Jez. Let us know if your order arrived safely!
Good range of items to look at and fast…
Good range of items to look at and fast service as well.
December 25, 2021
When I was let down buying from another…
When I was let down buying from another shop I found H2 Giant. Saved Christmas with excellent customer service and next day delivery, should be 6 stars. Highly recommend.
December 25, 2021
Reply from H2 Gear
Thanks for your review Colin! 6 stars, wow! We appreciate it.
Bike bag confusion
I ordered a bike bag but when it arrived it appeared to be the wrong size. In the end it was a misunderstanding which was cleared up by telephone with Rob at H2Gear. The professionalism and customer service was superb.
December 17, 2021
Reply from H2 Gear
Thanks for your review Pat, always happy to help!
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After a wee mix up with my order it was…
After a wee mix up with my order it was resolved incredibly quickly so thanks to the H2 Gear team for sorting this in time for Christmas!
December 16, 2021
First Time - First Class!
This is the first time that I have bought from H2gear and I was somewhat surprised when I saw the remark to the effect that this item will be shipped in 7 days. I needn't have worried though as it arrived by DHL the next day!
December 16, 2021
Unprompted review
I will be returning my recently…
I will be returning my recently purchased stem for my giant propel. As this is not a new stem as advertised. It is second hand. It arrived in an old damaged box and the stem it’s self Is scratched to hell. Bad show boys
December 9, 2021
Reply from H2 Gear
Hi Karl, sorry to hear that you are unhappy with the condition of the stem. For the record we do not sell 'second hand' products and we would always check the condition of an item that has been opened before dispatch. If we were unhappy with the condition of an item and it was the last one in stock we would generally contact the customer before processing the order if there was an issue with condition and generally offer a discount or to cancel the order. Obviously, you are entitled to disagree and we will be happy to process a refund for you in the case, including the cost of returning the item if you can provide us with a receipt.
I have never used H2 before but they…
I have never used H2 before but they had what I needed and it came next day and didn’t need to sign up to an account just a fast simple purchase that arrived the next day free of charge AWSOME
December 3, 2021
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Excellent customer service
Excellent customer service.
Great communication throughout. And very helpful staff.
On-time delivery.
December 3, 2021
Great team
I ordered TT bars for my Propel advanced and the full kit came next day.
They didn’t have stock of a certain bar type but were quick to offer solutions and get the items to me with a complimentary gift inside.
Great service, would love to do business with them again soon.
November 25, 2021
Unprompted review
Great service, fast delivery
I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handlebars needed to be attached). I was fine to do this, but H2Gear had emailed to offer support in assembly if required. Tubeless tyres were fully set up ready to use, gears indexed, bike was well packaged to prevent damage.
November 11, 2021
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Great service
Great service! From initial order through to delivery, communication was great. The bike (Defy Advanced 1) is a great piece of kit.
October 16, 2021
Great service!
October 4, 2021
Good prices and products
September 19, 2021
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