Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... See more
Company replied
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See what reviewers are saying
With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... See more
I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... See more
My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... See more
Company replied
Company details
Information provided by various external sources
H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Contact info
200 Aldersgate Street, EC1A 4HD, London, United Kingdom
- 02035982535
- orders@h2clubs.co.uk
- h2gear.co.uk
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Reply from H2 Gear
Thanks for taking the time to leave a review. We really appreciate your feedback
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Excellent service really quick delivery
January 14, 2021
Reply from H2 Gear
Thanks for taking the time to leave a review. We really appreciate your feedback
Reply from H2 Gear
Hi,
Thank you for taking the time to leave us a review. We are gald to hear you are happy with the product and that you will use us again.
Best Regards
Rebecca
Great correspondence
Great correspondence. Quick delivery and courier had great delivery updates. Bike itself was a great product and safely packaged.
January 11, 2021
Reply from H2 Gear
Hi Donna,
Thank you fo rthe review. I will pass your feedback on ot the workshop team who carfully build and package all of the bikes.
Best Regards
Rebecca
Fantastic service and very speedy…
Fantastic service and very speedy delivery. Genuine Giant parts is reassuring. Would highly recommend.
January 10, 2021
Reply from H2 Gear
Hi Rowly,
Thank you for the review, always happy to help and make sure your son gets the best out of his bike, i look forward to the updats on how his season goes.
Best Regards
Rebecca
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Excellent- v efficient
January 9, 2021
Reply from H2 Gear
Hi Helen,
Thank you for the review, hope the jacket keeps your warm during the cold rides.
Best Regards
Rebecca
Reply from H2 Gear
Hi Duncan,
Thank you for taking the time to leave us a review.
Best Regards
Rebecca
Great fast service thanks
January 6, 2021
Reply from H2 Gear
Hi Peter,
Thank you for the review.
Best Regards
Rebecca
Giant MTB Jersey
Item arrived on time and as described, great service in these times of covid.
January 4, 2021
Reply from H2 Gear
Hi Simon,
Thanks for the review, happy to hear the jersey arrived on time
Best wishes for 2021
Rebecca
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Great price, fast delivery.
Just purchased new frameset at a great price and it arrived almost a week earlier than stated. More impressive due to it being over the holiday season. Second bike I've bought from H2 Gear/Giant St Pauls and never had an issue with fast great service on both occasions.
January 4, 2021
Reply from H2 Gear
Hi Anth,
Thanks for the review, it is a great frameset and i am sure it will be a fantastic ride once it has been built up.
Best Wishes for 2021
Rebecca
I was quite disappointed with the…
I was quite disappointed with the negative and quite dismissive attitude of the lady i spoke with at your customer services center when i enquired how the system worked with the cycle to work voucher as she did not make this very clear so much so that i have avoided going through the process.bit annoying to be honest.
December 15, 2020
Reply from H2 Gear
Hi Pete,
When you called us enquiring how the scheme worked you explained that you had already asked your company for the voucher and you wanted to know if we accepted the Halfords Cycle2Work vouchers. We explained that we did and for us to accept the voucher you would need to contact Halfords directly to have the voucher allocated to us as it would not automatically be done. You then told us that you had told your company you would be buying the bike through us, although it would be using the Halfords Cycle2Work sheme. We again explained to you that using the halfords vocuehr was fine but that you would need to allocate the voucher to our store as your company would not do this for you. We also informed you that you could make the purchase before receiving the voucher and that we would be happy to refund the purchase as long as you presented us with the voucher within 30 days of making the purchase, which you were more than happy to do and you even went ahead with the purchase within ten minutes of ending your phone call with us, even though you were not certain that you would receive the voucher within the 30 day limit. We even managed to have the bike delivered within two days of you placing the order despite the general lead time at the moment for bikes being delivered is 7 to 10 days.
If you have any further issues you wish to discuss then feel free to email us orders@h2clubs.co.uk
Regards
Rebecca
good site easy to use
December 13, 2020
Reply from H2 Gear
Hi Graham,
Thanks for the review. Happy to hear the site was easy to use as we have just had a makeover on the site, so the feedback is always appreciated.
Best Wishes for 2021
Rebecca
Fast delivery
Fast delivery, despite the warnings of long despatch times on their website. So very happy, its always best to under promise and over deliver.
December 10, 2020
Reply from H2 Gear
Hi,
Thanks for the review, happy to hear the order arrived before the estimates given at the time of placing the order. We aim to get the items sent out as soon as we can and on a next day delivery where possible.
Best Wishes for 2021
Rebecca
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Excellent service
Excellent service ordered online and delivered to a different address within 48 hrs. My daughter is thrilled with them again I sized up one size.
December 5, 2020
Reply from H2 Gear
Hi Jo,
Thanks for the review, ordering shoes online can be quite tricky at times due to sizing differecnces with various brands, so happy to hear that they fitted your daughter.
Best Wishes for 2021
Rebecca
Great service from the team at H2
Just received my bike from H2 Gear. After ordering I realized that I would be out of the country on the delivery date. I emailed them asking if I could postpone it and they said they would try and get it to be before the date I had to go away. Much to my amazement it arrived the next evening. Great price and great service from Rebecca and the team. A+
December 4, 2020
Unprompted review
Reply from H2 Gear
Hi,
Thank you for the review! Happy to have been able to get the bike built and sent out to you earleir than estimated. I will pass your thanks on to the amazing team in the workshop who were able to get the bike sent out.
Best Regards
Rebecca
Reply from H2 Gear
Hi Fiona,
Thank you for the review, glad i was able to get the order sent out earlier than estimated.
Best Regards
Rebecca
Fantastic friendly helpful service
Absolutely fantastic service , purchased a new bike , delivered within 5 days , well packaged and tracked service , really helpful , lovely letter included and afew cycling extras aswell , really chuffed thankyou so much
December 1, 2020
Reply from H2 Gear
Hi Lynne,
Thank you for the review, happy to hear that the bike and extras arrived with you.
I will pass on your thanks to the workshop team!
Best Regards
Rebeccca
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Excellent customer service
Excellent customer service. Delivery was faster than estimated. Highly recommend this shop.
November 29, 2020
Reply from H2 Gear
Hi Stefan,
Thanks for the review, glad to have been able to help and get your order delivered earlier than estimated.
Best Wishes
Rebecca
Great value and very friendly
Great value and very friendly, knowledgeable responsive customer support & fast delivery
November 26, 2020
Reply from H2 Gear
Hi,
Thanks for the review, always happy to help.
Best Wishes
Rebecca
Reply from H2 Gear
Hi Stephen,
Thanks for the review, always happy to hear orders are received quciker than estimated.
Best Wishes
Rebecca
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