The product was just what we wanted ! Had seen it on other selling sites here in Portugal but I prefer to use PayPal for assurance. Habitium was the natural choice for me The seller and the pro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience! Order was processed and delivered very quickly. The product I ordered (columna de ducha) is really beautiful and feels solid
Absolute garbage, don’t waste your money We bought a bed from this company and the quality of the pieces was so bad that the whole thing literally fell apart. Cheap materials, poor fit, and clearly... See more
Company replied
Delighted with the product. Fantastic quality. Very well packaged. Looks nicer in person. Only dropping 1 star as delivery took a little longer than the 3-6 day guideline. However staff were very help... See more
Company details
Written by the company
Contact info
Avda. de Europa 26, 28224, Madrid, Spain
- contact@habitium.com
- habitium.com
4.2
Great
41K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality for the price.
Good price, good quality products, fast delivery, but poor updates on delivery status.
March 10, 2026
Excellent experience
Bought two clothing racks recently from Habitium. The quality is excellent. Items arrived promptly by courier. Can't fault the whole experience. Will be purchasing again if this is the experience.
March 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Item not as described
Item not as described, major battle to get them to pay for return postage, still ongoing, chancers keep away.
March 3, 2026
Unprompted review
Reply from Habitium
Hello redadare,
Unfortunately, we have not been able to match any order in our system with the details you provided in this review. Could you kindly provide us with your order number?
We look forward to your response. Thank you very much.
Best regards.
Excellent product and delivered early
February 21, 2026
Customer Service
Excellent customer service when I had a query. Came back to me within the time stated with the information I needed
March 1, 2026
Worst company ever
Worst company ever. They sold me an electric water heater that leaked. The warranty repair, which I'm legally entitled to, can be done in Spain. I bought heater in Ireland and I living here. Liars and cheaters.
January 15, 2026
Unprompted review
Reply from Habitium
Hello Daliborka,
Unfortunately, we have not been able to match any order in our system with the details you provided in this review. Could you kindly provide us with your order number?
We look forward to your response. Thank you very much.
Best regards.
Poor after care
I was sent a faulty kitchen extracted and have been waiting far too long for a "technical team" to review a video I sent them of the problem. Return and refund needed but now im left with no kitchen extractor. Avoid as the aftercare is shocking
February 10, 2026
Unprompted review
Reply from Habitium
Dear Jonathan,
We regret to hear about the difficulties you describe. We understand how frustrating this situation must be and take your feedback seriously. Our customer service team will review the case and the material you provided and will contact you by email to assist with the next steps. We will also pass your dissatisfaction to the manufacturer so they can review and improve their processes.
Thank you for bringing this to our attention.
Kind regards,
Habitium
Product ordered and received on time needed plug adapter
Product ordered and received on time only problem was the plug needed an adapter for use in Ireland.
February 18, 2026
Excellent Customer Service
Staff is very helpful. Responding to my emails in timely manners. Their attitude is showing excellent level of customer centricity.
February 20, 2026
Poor quality and communication Re: Order enquiry 686406
Updated:
Full refund is received! Happy and don’t have any more issues with the company! Thank you for your help in resolving the issue.
Updated: still no refund! It’s a disaster.
Please guys, stay away from those!
Updated: beyond frustrated!
Full refund was promised. Following by return of less than 10%. Any reply was not answered.
Guys, avoid that company.
Re: Order enquiry 686406
Unfortunately, can’t recommend this company. Very frustrating experience: long delivery time, very poor packaging, faulty details (impossible to assemble). Exceptionally inconsistent communication. Really disappointed and will never use that company again. Re: Order enquiry 686406
February 18, 2026
Unprompted review
Reply from Habitium
Dear Julia,
We are sorry that you did not enjoy your shopping experience. We will work with the delivery companies to ensure that your parcels are better packaged.
We understand that a solution has been provided for what happened. We sincerely hope that your next purchase will be a pleasant experience.
Kind regards,
Habitium
Everything as promised from ordering to…
Everything as promised from ordering to delivery. We were very pleased.
February 12, 2026
Broken shop, illegal trading habits
Ordered a generator which was not shipped out for two days. Since I was in a hurry, I cancelled the order and bought one locally. Habitium did not "accept" the cancellation and refers to the delivery as being sent, although is still, four days later, marked as in "preparation". So their online shop is not correct and they have no understanding of EU online trading laws. I am looking forward to the court case.
February 9, 2026
Unprompted review
Reply from Habitium
Dear F,
We regret to read your comments. We take matters like this seriously and will review the order and the cancellation request you describe. Our customer service team will investigate the case and will contact you by email to follow up and clarify the status.
Please note that Habitium is an established e‑commerce company operating since 2014, with over 600,000 orders delivered and more than 35,000 Trustpilot reviews, and we hold recognized trust seals that reflect our commitment to EU e‑commerce regulations and good practices. We work with a variety of distributors and, while most orders are fulfilled on time, we may occasionally experience delays — meeting deadlines remains a priority and we continue working to improve.
Kind regards,
Habitium
The way internet shops should be
Ordered a shelving unit to Alenquer. In about a week it was delivered to me via DPD without any interactions with the shop.
February 7, 2026
80 days wait to receive a broken sink
Habitium took 80 (EIGHTY) days to deliver my sink, and when I opened it in front of the delivery person, it was broken. The delivery/courier man then took the sink back with him.
In short: Habitium made me wait 80 days for a broken sink.
This terrible service has delayed my house completion by almost three months. It will cost me extra labour and massive additional inconvenience.
I would like a full refund immediately.
February 5, 2026
Unprompted review
Reply from Habitium
Hi Carla,
Thank you for reaching out to us; we find our customers' feedback to be really helpful in order to improve our service.
First and foremost, we apologise for the delay which affected your order. We make our best effort to give the most accurate delivery date possible, based on the average delivery terms of previous orders. This way, we have managed to meet the delivery date in more than 95% of the cases.
However, certain unforeseen circumstances, such as product stockouts in warehouses or shipping companies delays, may cause a delay in an order’s delivery. Avoiding such delays is our top priority, as we are fully aware of the importance of meeting our estimated delivery dates. We work hard every day to offer our customers the best service possible while keeping the lowest prices.
We see that the refund was processed yesterday. If you have any questions, please contact your order representative.
We sincerely appreciate your understanding.
Kind regards,
Habitium Customer Service Team
Worst company I have ever dealt with
Worst company I have ever dealt with, R.G. seems to be the only support person there, and my god, I’ve never dealt with a more incompetent support staff in my life, bought a wine fridge from them in October, was not as advertised and arrived damaged, options I was given where pay to ship it back or get 50% off another, stupidly bought another, arrived with a hole in the door and glass shattered, they replaced this one, told them I would be away for Christmas, delivered anyway on the 23rd December, this one the door was hanging off, wires exposed, glass shattered and hinge has put a hole in the side of the door!! Enter R.G. to ruin the day, over 24 hours so tough luck, went on for 3 weeks about another 50% off voucher, refuses to escalate, refuses to let me speak to a manager, only email so things are in writing, won’t talk on the phone, 2 emails a day so they meet their 4 hour SLA and now nothing, eventually cave and say put the voucher on the account, then I get 3 days of “it’s on your account just order and stop being stupid”, to eventually being “oh, you got one already so I can’t give you another so nothing I can do”, worst experience I have ever had, the company doesn’t deserve to be in business, save your money and go elsewhere, do not support these thieves!!!!! I will be going through small claims court now and the hours I’ve wasted dealing with them already, 3 months, 3 broken dangerous fridges, STAY AWAY!!!!
February 6, 2026
Unprompted review
Reply from Habitium
Dear Guest,
Thank you for your detailed feedback. We are sorry to hear about the distress and inconvenience you describe; this is not the outcome we aim for. We take reports of this nature very seriously and will review your case thoroughly, escalating it internally so our customer service managers can reassess the situation and seek a satisfactory way forward.
Our customer service team will contact you by email to continue the review and clarify any outstanding points. Please note that we reply to all emails received within an average of 4 business hours. At Habitium we encourage online communication so we have full written records and can liaise quickly with distributors and manufacturers to help resolve queries as efficiently as possible.
For reassurance, Habitium has over 10 years of experience, more than 35,000 Trustpilot opinions and over 600,000 orders delivered since 2014, and we hold trust seals that reflect our commitment to EU e‑commerce standards. Thank you for bringing this to our attention — we will be in touch via email.
Kind regards,
Habitium
Unacceptable dilivery times.
Ordered from Spain to Valencia (order #688411) shower tray. On product page it stated 1-3 business days. In fact after 3 days they've sent me an email that delivery is extended to 9-13 days more... As a result item that ordered 11/01/2026 I got 26/01/2026 - 15 days! without any tracking or notification of shipment progress, only call from delivery guy when he was 5 minutes from me. Fortunately, item was not broken or damaged - that is why 2 stars but not 1.
January 26, 2026
Unprompted review
Reply from Habitium
Dear Pasha,
Thank you for your feedback. We regret that the delivery timing and communication did not meet your expectations. We work with a network of distributors and manufacturers and, although we fulfil the vast majority of orders within the stated timeframes, occasional delays can occur — we are actively working to improve this because meeting delivery deadlines is a priority for us.
Our customer service team will review your case and will contact you by email to follow up and help resolve the matter.
Kind regards,
Habitium
Poor delivery service of certain items…
The delivery service of certain items is very poor one order I had took a full month to be delivered so beware
January 23, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.