Ive been using HablaMexico to recharge my Telcel phone. Its a huge convenience for me, since I go to Mexico once every two months and I cant recharge in person. Ive been using HablaMexico for 2 years... See more
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See what reviewers are saying
Booking a package at your website is easy indeed. Payment also works fine. A negative point to mention: The cost for internet acces is to expensive. For comparison: In Spain and other European countr... See more
We didn’t have internet in our home for a week! I just topped off my phone the week before this and I didn’t realize my phone package wouldn’t support facebook usage without home internet. Unfortunate... See more
I have been using this website to send recharges to cell phone in Mexico, and have had nothing but success and good results. My only complaint is that the price is just a little high for what we get.... See more
Company details
- #29 of 62 best companies in Telecommunications Service Provider
- #25 of 52 best companies in Internet Service Provider
- #7 of 19 best companies in Mobile Network Operator
- #8 of 22 best companies in Phone and Internet Service
About HablaMexico.com
Written by the company
HablaMexico.com is an international telecommunications website dedicated to Mexican immigrants all over the world. HablaMexico.com helps Mexicans keep in touch with everyone back home through a wide range of services: prepaid credit, monthly plans, mobile recharge, and virtual numbers. Founded in 2007, HablaMexico.com has always successfully accomplished its mission: bringing people together regardless of their location.
For more info, visit:
For more info, visit:
We're here to help!
Written by the company
- 24/7 Customer Service
Send credit to Mexico mobiles in 3 easy steps
HablaMexico - official top-notch service
Get the most out of your mobile recharge service: amazing quality and great customer service. Wait no more, join HablaMexico.com and top up now!
- Trustworthy & secure
- Fabulously easy to use
- 10+ years of excellence
- 24/7 Customer Support
- Instant recharge on the go
- Mobile credit at your fingertips
Contact info
4780 Ashford Dunwoody Rd Suite A 236, 30338, Atlanta GA, United States
- +1 678 528 0398
- customerservice@hablamexico.com
- hablamexico.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The promptness of posting funds to…
The promptness of posting funds to account is great. You have made communication with our families so much easier and I thank you for that
January 31, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Impossible to reload phones automatically…
No matter what you do it is impossible to recharge phones automatically
January 29, 2023
Reply from HablaMexico.com
Hi Francisco,
Thank you for your review.
We checked your account and the transaction you indicated is showing a successful status. One of the Customer service agents will be reaching you today to discuss this matter with you directly.
Have a great day,
HablaMexico.com
Telcel Saldo Amigo Discrepancy
I reload my Telcel phone with this app since I can never get the MiTelcel app to work. I never had an issue with loading the Telcel paquete Amigo.
What I don't like is for the Saldo Amigo they state an amount in US dollars and Mexican pesos equivalent, and so my math is thinking they are giving me a really good exchange rate. I believe their website shows Monto Recibido: 1500 MXN; Cantidad Recargada: $50.
I think this is misleading since I received 885.47 MXN for my $50 USD.
Thankfully I live 30 mins away from Mexico and I can just go on the weekend and reload at an OXXO or Soriana, but just beware that you don't get what it shows on their site.
I did reach out to their customer service asking for an explanation and checking if it was a currency exchange that changed that amount. Their response was:
Telcel Saldo Amigo Mexico have confirmed that order XXXXX was placed [date] at [time] for a mobile recharge has been successfully processed and the credit has ben added to the phone number you chose - XXXXXXXXXXXXX. [...] Please keep in mind that any dues owed on the account can affect the current balance. [...]
I had no past due balance. Telcel Amigo is a prepaid service. I don't understand the discrepancy.
I would still use this website to reload the Telcel Paquete Amigo but not the Saldo Amigo.
January 22, 2023
Unprompted review
Reply from HablaMexico.com
Hello Maci,
Thank you for your comment.
We checked and indeed an investigation has been opened, but the agents are reopening it since it did not give you a clear resolution.
Feel free to check your email in the following hours, you will receive an answer.
Have a great day,
HablaMexico.com
Great
I have use this website more than once never have any problems. Totally recommended
January 11, 2023
Excelente servicio
December 24, 2022
It’s very easy to fill all the blanks…
It’s very easy to fill all the blanks with your information
And the site is very secure.
November 28, 2022
Great service thank you so much
Great service thank you so much. My family in Mexico is so happy with this service
November 20, 2022
Always works great and fast
November 21, 2022
It’s fast
It’s fast, secure and convenient but sometimes the due date changes une day earlier… after all is great!
November 7, 2022
Easy to use and so fast to receive.
Me encanta, porque es muy seguro y les llega en minutos la recarga.
November 7, 2022
Great website!
I have been using HablaMexico for over 14 years! It’s easy and the rates are great!
November 4, 2022
Great service
Great service, great price, user friendly website, convenient. I'm a fan!
October 29, 2022
It has been very efficient for me…
It has been very efficient for me because I live in Mexico and in the United States. When I'm here in the States is easy to recharge my saldo.
October 18, 2022
Unprompted review
I accidentally wrote the wrong number
I accidentally wrote the wrong number. Called customer service and told me there was nothing they can do.
September 14, 2022
Reply from HablaMexico.com
Hello Raul,
Thank you for your comment.
It is indeed frustrating to lose money due to a wrong phone number entered in the online form. In such cases we can cancel your order IF the order hasn't been processed and sent on to the local operator. Once the money gets on a phone number that exists, be it the wrong one, the credit cannot be withdrawn. It's a general policy, not our own decision. Please always double check any data entered to avoid such situations!
Thank you for your understanding,
HablaMexico.com
Fast and accurate service the most…
Fast and accurate service the most excellent experience
September 12, 2022
Not sure if it’s a problem with Habla…
Not sure if it’s a problem with Habla Mexico or Movistar but the last 2 times I reloaded, I never got service. First time on July 5 and then on Sept. 10. Got an AT&T chip and it’s working fine.
September 10, 2022
Reply from HablaMexico.com
Hello Carroll,
Thank you for your comment.
We checked and both transactions appear with successful statuses in the system and each has a reference number confirming that the credit was added. We recommend getting in touch with the operator, Movistar, in this case. If you need more details regarding the recharges, you can always get in touch with the Customer Service agents, they are available 24/7 to help you out.
Have a good day,
HablaMexico.com
Perfect for me
Can't complain, exactly what I need for my Mexican number with telcel while I am not in Mexico, I will still use the subscription even in Mexico, No Hussle, automatic top up every 30 days.
September 12, 2022
Good service 100% recommend
August 25, 2022
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