Hacked.com does what they say they can do! Greg was a total professional, he was efficient and empathetic. I am impressed and 100% pleased with the outcome.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From nowhere I found myself suddenly locked out of my FB account. Despite using some of the online "tools" FB provides to assist, NOTHING was working. There is no customer service number to call for p... See more
Aaron guided us through the steps to recover my mom's Facebook account after it had gotten hacked. The hacker used her business ad account to run $2k of fake ads. On our initial call we made no progre... See more
A co-worker set up a meeting with Aaron and asked me to be there to help, I’m there It tech. I had doubts at first but Aaron was very helpful and kept trying different things with us until one finally... See more
Company replied
Company details
Written by the company
Hacked.com helps people recover hacked accounts, fight blackmail and remove harmful online content. We secure your digital life.
Contact info
United States
- +1 (805) 917-6037
- help@hacked.com
- hacked.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond
Aaron helped me log back into Facebook when my account was temporarily locked for absolutely no reason I could discern. It didn't take long to get back in, so while he was with me he looked over the security features and made some suggestions. He did the same with my email account. I was concerned my Facebook had been hacked and was putting everyone in my friends list at risk. $40 to find out that all was well was money well spent!
Knowledgeable and very helpful
Aaron made me feel at ease right from the start. He was very knowledgeable and helpful every step of the way. He was patient and offered help in a very clear and easy to understand way. I hope I never need them again but if I do this will be my first choice for help. 5 stars for sure!
Excellent job
Excellent job. Greg recovered my account ( that I thought was hopelessly lost) in one seesion. He was very knowledgable, patient and understanding.
Aaron Weaver was FANTASTIC!
Aaron Weaver was FANTASTIC!
Hackers got into my facebook account and I was locked out from my page as well as messenger.
Aaron walked me through the process of getting my account back, he explained everything as we were going through it. After retrieving my account he even made sure all the possible security steps were taken to help prevent this from happening again in the future. First class service, I highly recommend!
I was locked out of my Facebook account…
I was locked out of my Facebook account for close to a month. Every YouTube how-to video I found was of no help. I followed Facebook's instructions to recover my account as best I could but could still not reaccess my account. Aaron was able to help me regain access to my account and shore up my security settings in 30 minutes. Thank you so so much. I will be forever grateful and highly highly recommend this service! 5 stars hands down.
Highly recommend
I appreciated the honest, detailed conversation on our initial call, and subsequent action steps to help resolve the issues I was having with social media accounts.
My Facebook account had been completely…
My Facebook account had been completely disabled by hackers. After I was able to get it back, Greg helped me go through my account and make sure that all of my settings were as they should be, and that the hackers were no longer attached in any way. It really makes you feel safe and secure after such a violating experience ! Thank you!!
I really appreciate the live-chat…
I really appreciate the live-chat support service at hacked.com.
Aaron Weaver solved all my issues and suggested more secure security configuration at my hacked profile.
Thank you
My Facebook account was hacked by professionals
My Facebook account was hacked by professionals. They fraudulently posted items for sale and even opened up a Meta account in my name to pay for ads to promote their scam. Christian helped me override the authenticator that they set up on my account and he went through all the settings that they changed in my settings which had given them the ability to kick me out each time I tried to take back my account on my own. He also helped me erase the fraudulent charges they made on the Meta account. He was incredibly knowledgable about the ins and outs of Facebook. I was very impressed by his professionalism and attention to detail. I highly recommend him and hacked.com.
Christian was incredible
Christian was incredible. He calmly guided me back flying accessing my hacked Facebook account. Professional and helpful in so many ways! Will definitely recommend to friends if needed in the future! Thank you!
More than helpful!
My FB account is safe from hackers thanks to these guys! Thank you so very much!
Greg Franklin is awesome!
Greg Franklin was awesome. He gave me an overview of how the process worked to regain access to my hacked Facebook business page. Then, he helped me execute and regain access faster than anticipated. Very professional and high recommended!
Hacked.com got my FB account restored…
Hacked.com got my FB account restored after 3 weeks of me going back and forth with FB Support! Even my IT Guy couldn't get my access restored but Greg Franklin of Hacked did it! They went the extra mile and are worth every penny!
Great Service - Helped regain access to Facebook
I worked with Aaron to regain access to my Facebook account which was hacked and a scam was posted on it. He was knowledgeable, calm, reassuring and patient all of which I appreciated. He was able to regain access and he reviewed my security to make sure I was protected going forward. Although we weren't able to do it during our session he gave me the information to persue the matter further with Meta. Thank you Aaron
Very professional and amazing results
Very professional and amazing results. This company is so very helpful. Aaron weaver was able to recover my account and secure it from a hacker. This happens to so many people and they feel they have no where to turn. They do now! Thank you. Everybody needs to know this company!
Aaron was super helpful getting me back…
Aaron was super helpful getting me back into my Facebook and Instagram accounts quickly. Also explaining the process as he was working through it, and updating settings to secure the accounts so it doesn't happen again. These guys are great! Highly recommend them!
I was very skeptical at first
I was very skeptical at first, but Hacked.com turned out to be very legitimate. I was very impressed with my reps response and knowledge of how to fix my issue. Everything she said was correct and my account was reinstated. I would definitely recommend them to anyone else with my situation.
Christian & Aaron were both absolutely…
Christian & Aaron were both absolutely amazing!! Such an easy and simple process through zoom just share screen and they walk you through everything. Two weeks to the day after losing my Facebook i got it back thanks to hacked! I was so stressed out and concerned when the hacker started sharing my home address publicly and selling fake items and asking people to meet there but hacked gave me peace of mind and reassurance I could gain access again! They absolutely followed through! Thank you thank you thank you!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








