Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promp... See more
Company replied
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new... See more
Company replied
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... See more
Company replied
Company details
Written by the company
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Contact info
1040 Holland Drive, 33487, Boca Raton, United States
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
Excellent
394 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far so good...I like the ease of the Laser comb, and Customer service was very knowledgeable and pleasant in addressing my questions and concerns
The Laser comb I ordered came well packaged in a timely manner. Set up and getting started was easy. I initially had concerns that the treatment might not be a sustainable routine for me, it has proven to be quite easy to keep up with time wise as well as ease. Customer service and support representative was very pleasant and helpful in addressing all my questions and concerns. The customer service representative had a deep knowledge of not only the Laser devices but, the hair care and scalp products as well.
January 1, 2024
Unprompted review
Reply from Hairmax
Thank you for the 5-star review! I'm glad to hear that you're satisfied with the assistance. If there's anything specific you'd like to discuss or ask about, feel free to let me know. We are here to help!
Advertisement
AVOID AT ALL COSTS!!!
AVOID AT ALL COSTS!!!!
I would give them a zero if I could- I ordered a device as a gift, I waited awhile and got in touch saying they are looking into what courier is saying (DPD) were so nicevover emails telling me they would sort everything out only to find several emails later they are closing the case (after taking almost £300!!) as DPD have lied to them and said that they have delivered!!! They sent me proof of delivery of the label on the box - no surroundings not being handed over to anyone, not even by a door!!! I wish I had researched more before going ahead with such a unprofessional company- the service has been appalling and now im in such a pickle trying to retrieve my hard earned money!!!
January 2, 2024
Unprompted review
Reply from Hairmax
Dear Customer,
Thank you for sharing the following information. We regret to inform you that we are unable to determine the import costs for packages shipped internationally. Should you wish to return the unit for a refund, please contact our import department to refuse the package and arrange for return shipping payment. Once your package is collected, a full refund, will be issued back to your original method of payment. Please note that shipping cost are non refundable.
Hairmax customer service group is tops
The customer service group, especially Emmily, came through again when I forgot to bring along the batteries to my Hairmax laser cap. They expedited shipping and were extremely helpful. Would recommend Hairmax and their team to anyone.
December 19, 2023
Unprompted review
Reply from Hairmax
Thank you for sharing your feedback and recommending Hairmax and their dedicated team. If you have any more questions or need further assistance, feel free to reach out—they're always here to help.
Amazing customer service experience!
I just purchased a HM laser 82 and called to activate my warranty. Miss Emmily G. was amazing! She did it so quickly and easily explained where to find that serial number she needed. I also asked her recommendations how to use the device and also more questions about hair growth l had and she was so nice & kind to answer it all. Also I’m thinking to get that hair growth activator she told me about. Emmily G. shared her experience with me regarding this device which gave me more inspiration to follow all the instructions. I’m so grateful 🥹 Customer service was incredible! And l had 0 time to wait till I was connected to her. I wish bank support was as good as yours HM team! Thank you 😊
December 12, 2023
Unprompted review
Reply from Hairmax
That's fantastic to hear! Emmily is truly a gem in our team, and we're thrilled she could assist you promptly and effectively. Providing not just warranty activation but also valuable insights and recommendations showcases her dedication to ensuring customers get the most out of their purchase. We're delighted that your experience with our customer service exceeded expectations. Your kind words inspire us to continue delivering exceptional support. Should you need further assistance or have more questions down the road, don't hesitate to reach out. Thank you for choosing hairmax—we truly appreciate your support
Emmily was my contact person
Emmily was my contact person. She made the experience easy and I was impressed with her professionalism. Thank you so much for your help. I highly recommend both your product and your customer service. 5 stars is not high enough.
December 13, 2023
Unprompted review
Reply from Hairmax
Thank you for your fantastic feedback! Emmily is truly exceptional in ensuring a smooth and hassle-free experience. We're thrilled to hear that her professionalism left such a positive impression on you. Your recommendation means a lot to us! We aim to exceed expectations, and your kind words inspire us to continue delivering top-notch service. If there's anything else we can assist you with, please feel free to reach out. We appreciate your support
Advertisement
Josh was very straightforward and…
Josh was very straightforward and honest in helping me
He knew exactly what to do and did so effectively amd efficiently
December 12, 2023
Unprompted review
Reply from Hairmax
Thank you so much for your kind words! Josh takes pride in providing straightforward and honest assistance, ensuring that every step is clear and efficient. We're thrilled to hear that he was able to address your needs effectively. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help
Ultima 9
My review about Ultima 9 I am very glad that I bought this comb. I read a lot of very positive reviews and also decided that I needed it. After a while I will write about the results
December 11, 2023
Unprompted review
Reply from Hairmax
Hello Viktoriia,
That's fantastic to hear! Thank you for sharing your initial thoughts about the Ultima 9 comb. It's great to know that you're optimistic and looking forward to experiencing its results. We're excited for your journey and can't wait to hear about your experience with it. If you ever need tips or assistance along the way, feel free to reach out. Here's to positive results and healthier hair!
I was very impressed with the knowledge…
I was very impressed with the knowledge pertaining to the Hairmax product information that Emily provided for me.
Sincerely
Keith
November 27, 2023
Unprompted review
Reply from Hairmax
Dear Keith,
Thank you so much for your glowing review! I'm thrilled to hear that Emily was able to provide you with such valuable and detailed information about the Hairmax product. Our team takes great pride in ensuring that our customers receive the best guidance and assistance possible. If you have any further questions or need more information, please don't hesitate to reach out. We're always here to help.
Hi...I had problems logging in today…
Hi...I had problems logging in today when
I wanted to place another order.
I have to tell you that I had the nicest & most
helpful customer service girl I have come
across in YEARS.
Her name is Emily.
She is the BEST rep you could have for
your wonderful company EVER!
If I had a company I sure would try to
hire like YESTERDAY!
Thank you for making my day start with
a smile!!
Your happy customer,
Sherry
November 20, 2023
Unprompted review
Reply from Hairmax
Dear Sherry,
Thank you immensely for your wonderful review! Your kind words truly brightened our day here at Hairmax. Providing top-notch customer service is at the core of what we do, and we're delighted to know that your experience reflected that.
Your satisfaction means the world to us, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're always here to help!
Advertisement
HiHi, I have bot the 82 laser device. Received esterday. Fully charged and started using but my device dosent vibrate after 30 seconds. Look like it's dosent work properly. What should I do now?
Hi,
I have bot the 82 laser device. Received esterday. Fully charged and started using but my device dosent vibrate after 30 seconds. Look like it's dosent work properly. What should I do now?
November 18, 2023
Unprompted review
Reply from Hairmax
Hello Nadiya,
We're sorry to hear about the issue you've encountered with your Laser 82 device. Our sincere apologies for the inconvenience.
For immediate assistance, please feel free to contact our customer service team directly at 561-314-2430.
Our experts are ready to assist you with troubleshooting the unit. We're here to ensure your device works as intended and that you're fully satisfied with your HairMax product.
my wire's hairmax 41 stopped working…
my wire's hairmax 41 stopped working after 4 years. called, emmily explained everything as we tried to see the problem over the phone. was clear needed to be looked at, went to their store in boca raton. emmily came out, took machine inside and in 20 minutes we had a fully functional like new machine. she explained EVERYTHING about future care,and gave me a sample kit of their products. never had better customer service anywhere!, thanks emmily!
November 14, 2023
Unprompted review
Reply from Hairmax
Thank you for the fantastic 5-star review! We're thrilled to have exceeded your expectations. If you ever need assistance in the future, we're here for you.
power cord lost
I miss placed (or lost) the power cord for my Hairmax. I thought to call to see if I could just get a new cord and the person I talked to was very helpful. I guess I am not the only person to miss place the cord. I also have used the shampoo and conditioner that came with my device and my hair was shiny and had great volume and texture. The new cord was delivered within a week.
October 30, 2023
Unprompted review
Reply from Hairmax
Thank you for the fantastic 5-star review! We're thrilled to have exceeded your expectations. If you ever need assistance in the future, we're here for you.
I wanted to take a moment to thank you…
I wanted to take a moment to thank you for this wonderful product. I am an old customer and have been using the laser combe for more than 10 years. Use it three times a week in the fall, and the rest of the year only once a week. I have never experienced losing hair again. This has totally changed my life. It gave me back my confidence, and I just love my hair. I truly recommend this product with total sincerity.
A truthful customer.
November 11, 2023
Unprompted review
Reply from Hairmax
Thank you so much for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you had a positive experience with our Hairmax Laser Comb.
Advertisement
At this time I am going on three months…
At this time I am going on three months and have not seen any results at the moment. I will continue using as they have said sometimes it may take a bit longer
November 10, 2023
Unprompted review
Reply from Hairmax
Thank you for taking the time to share your feedback on your experience with our Hairmax device. We genuinely appreciate your patience and understanding over the past three months.
We understand that waiting for results can be challenging, and we want to reassure you that your satisfaction is our top priority. It's not uncommon for visible results to take some time, and we appreciate your commitment to the process.
Typically, most of our patients start seeing noticeable results within 26 weeks of consistent use. We encourage you to continue using the device as directed, every other day, to maximize its effectiveness. If you have any questions or concerns along the way, please don't hesitate to reach out to our customer support team. We're here to assist you on your journey to healthier hair.
Awesome Customer Service
Hello, I am a new Hairmax customer. My dermatologist recommended I try this product (Hairmax Laser Band 82) a while back. I recently ordered the product and had a few questions. I called the customer service number and was actually able to talk to a "real person!" Her name was Emmily Golieb and she was awesome! Not only was she friendly, but she had some wonderful tips and is also mailing me the full owners manual as I'd like to get some more detailed information about care and use. Thank you Emily!! I am excited to start using my laser band.
November 8, 2023
Unprompted review
Reply from Hairmax
Mary, such a pleasure helping you, thank you so much for this glowing review! We can't wait to hear about your results in the near future! Always remember, consistency is key. Have a Hairmax day!
Hairmax Regrow works in growing hair 🤲🏼
First the the Hairmax regrow cap has helped me & my daughter, the staff at Hairmax is very professional & helpful , I want
To recognize Ann & Emily the went above & beyond in take care of our needs & gave prompt attention to our concerns .
It is the employees which make a company successful 🤲🏼💕✅
November 7, 2023
Unprompted review
Reply from Hairmax
Thank you so much for the glowing 5-star review! We're honored to have earned your trust and satisfaction. Providing excellent Customer service is what we're all about, and your feedback reinforces that we're on the right track. If you ever need anything else, don't hesitate to let us know. We're excited to have you back!
I was using another shampoo and…
I was using another shampoo and conditioner for the past 18 months, while using topical Rogaine for women. My scalp always felt dry and itchy. I honestly do not feel that way since I started using the Hairmax shampoo and conditioner. I really like these products.
November 7, 2023
Unprompted review
Reply from Hairmax
We're absolutely thrilled to receive your 5-star review! Your satisfaction is our top priority, and we're elated to know we hit the mark. If there's anything else we can do for you, please feel free to reach out. We look forward to serving you again soon!
Advertisement
laser
the service, the quick turn around, very friendly and knowledgeable staff
November 6, 2023
Unprompted review
Reply from Hairmax
Thank you so much for your glowing 5-star review! We're absolutely delighted to have provided you with a positive experience. Your support means the world to us. If there's anything else we can do for you, please don't hesitate to let us know. We're excited to have the opportunity to serve you again!
Helpful staff.
November 1, 2023
Unprompted review
Reply from Hairmax
Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that you had a positive experience with our customer service team. We look forward to serving you again in the future!
My associate was super helpful and…
My associate was super helpful and knowledgeable
November 6, 2023
Unprompted review
Reply from Hairmax
Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you had such a positive experience with us. We strive to provide top-notch customer Service and we're delighted to know that we hit the mark for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.