I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing. I’ve asked for a cancellation and refund multiple... See more
Company replied
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See what reviewers are saying
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes. (valenti... See more
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I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the iss... See more
Company replied
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t rec... See more
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Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
DO NOT ORDER. SCAM
Order no. 10175407 placed on 8/26/25, I inquired with customer service on an approximate delivery date. They continue to state that they are having issues with “fulfillment”. Which after discovering this site, it appears to be a common issue. Mayraki should inform customers of this issue before the customers place their orders. So far I haven’t received any information, and I now see that I was scammed. DO NOT PLACE AN ORDER WITH THIS COMPANY.
August 26, 2025
Unprompted review
Reply from Mayraki
Hi Mack,
We’re truly sorry for the frustration caused by the delay and the lack of clear updates regarding your order. Please rest assured that your order #10175407 has already been shipped on September 4th, 2025, and it is expected to arrive within 3–5 business days.
We sincerely apologize for the fulfillment issues that caused this delay and understand how disappointing this experience has been for you. Our team is working to improve communication and provide better transparency so that our customers are informed promptly in situations like this.
We greatly value your patience, and we hope that once your order arrives, you’ll be satisfied with your purchase.
We sincerely apologize for the inconvenience caused and appreciate your patience while we resolve this for you. Thank you for giving us the opportunity to make things right.
Warm regards,
Sophia
Mayraki Support team
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I tried the grey hair permanent hair…
I tried the grey hair permanent hair dye shampoo. It did not work at all. Didn’t touch the grey. It also took 3 weeks to receive the product. I feel like it was a total waste of my time and money. I can only get a store credit after I pay to return the product. Why would I want to purchase any product from this company after their product does not work as advertised! I’m very disappointed with this company.
Order ID 10173558
August 24, 2025
Unprompted review
Reply from Mayraki
Hi Cher,
Thank you for sharing your feedback and for providing your order details. We’re truly sorry to hear about your experience with the Grey Hair Permanent Dye Shampoo and the delay in receiving your order. This is certainly not the experience we want for our customers.
Please rest assured that we will carefully review your case and make sure you receive an appropriate resolution. One of our team members will be reaching out to you directly to assist further and ensure this is addressed properly.
We appreciate you bringing this to our attention and giving us the chance to make things right.
Kind regards,
Mike
Mayraki Support team
Worst shipping experience EVER!
Worst shipping experience EVER!
Ok, so I will write another review when (or if) the product actually arrives, but I ordered from their website a month ago and still nothing.
They have replied to my emails with kind of generic, "we are sorry it's coming, we have shipping issues" replies, but the tracking info they have sent doesn't really help, and a month down the line and I am honestly still not sure where my order is and if in fact it has actually been shipped yet.
If you are in any sort of hurry to get a product for your hair, try a different company.
Also, if someone from Mayraki reads this. Please remove all that "spin to win" stuff from your website. Gambling or games of chance just don't give a professional feeling at all, and when I engage i a beauty product website, I don't want to have to fight with irritating pop ups every time, especially when I am trying to just get some feedback on my order.
UPDATED 2025 08 26
ORDER NUMBER 10173447
You have replied to this negative review and have also replied to my emails, however all the replies are generic polite and useless. I STILL don't have the order a month later and the tracking info sent doesn't tell me anything other than the fact that someone somewhere is waiting for the package... no timing.. on ETA...
Really REALLY not impressive
August 25, 2025
Unprompted review
Reply from Mayraki
Hi Matthew,
Good day! I sincerely apologize for the delay. Upon checking, we can confirm that your order was successfully delivered on 8/27/25.
Once again, we’re very sorry for the inconvenience and delay caused.
Best regards,
Mike
Mayraki Support Team
Ships from China, not USA - red flag!
I was under the impression this was a US company and thus it would ship from the US. I ordered to the UK and the shipment was sent from China. On the website it states non-US orders would be sent from the Netherlands. I am firmly against ordering anything from China due to the long delivery times and high carbon footprint. Also, it being sent from China makes me think it is possibly a low quality product and possibly tested on animals as is required by law for cosmetics sold in China. The website does not state it is being shipped from China (at least not clearly), it says Netherlands, and it does say it is cruelty-free, so then they ship from China but doesn’t sell the product there? Hmm, suspicious. Also it goes without saying, I have not yet received the product, it’s been over 2 weeks since I placed the order, it took them almost a week to ship it and now it’s stuck in the same spot in China for 9 days. This was a birthday present due 14 Aug, if I knew the delivery time would be long I would have ordered it a month ahead of time, not a week before.
Definitely won’t be a returning customer even if the product is good, unless they start shipping from United States or Europe. I absolutely hate ordering from China for so many reasons, I felt tricked by this company.
August 23, 2025
Unprompted review
Reply from Mayraki
Hi Janilee,
Thank you for taking the time to share your feedback. We completely understand your concern and are truly sorry for the frustration caused by the shipping experience.
We do have several warehouses strategically located across the US, EU, AU, and SEA to serve our customers as quickly as possible. However, in some cases, when an item isn’t available in the nearest warehouse, it may be shipped internationally instead. We understand how delays can be disappointing, especially when it’s meant for a special occasion like a birthday, and we sincerely apologize for any inconvenience caused.
If you could kindly share your order ID with us, we’ll be happy to check on the status right away and do our best to ensure it reaches you as soon as possible.
Thank you again for bringing this to our attention your feedback helps us improve, and we truly hope to make this right for you.
Warm Regards,
Mike
Mayraki Support team
Order no 10171375
Order no 10171375
Totally scam. Donot order from them. You will loose your money. If you order from them . You will never recieved your order. Customer service so shit. They just waste your time. Unprofessional service. I did my order but its been 2 month and still didn't recieved my order and they donot even refund your money
August 19, 2025
Unprompted review
Reply from Mayraki
Hi Rajinder,
We sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating the delay has been and regret the negative impression this has caused. Due to a minor issue in our shipping process, your order was unfortunately delayed.
As of 17-08-2025 14:05, the latest update shows that your package is currently in transit towards your country. We are actively monitoring the shipment and will continue to keep track to ensure that your order is delivered to you as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this.
Kind Regards,
Mike
Mayraki support team
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I ordered from this sight in July
I ordered from this sight in July. Product still has not shipped. I want a refund and they are keeping my money and no product sent beware!! I am out $78!! They are horrible. Still trying to get PayPal to get my money back and no luck there!!!
July 28, 2025
Unprompted review
Reply from Mayraki
Hi Brenda,
We’re truly sorry to hear about your experience. This is certainly not the service we aim to provide. Could you please share your order ID with us so we can check the exact status of your order? If it turns out that your package was lost in transit, we will immediately arrange a replacement or issue you a full refund whichever you prefer.
Thank you for bringing this to our attention, and we look forward to resolving this for you as quickly as possible.
Kind regards,
Mike
Maryaki Support team
Avoid this company
Avoid this company! The anti-gray product I ordered was ineffective and damaged my hair color. Despite returning both bottles at my own expense, the company refused a full refund, offering only store credit, which I declined due to dissatisfaction with their products. I believe this company engages in deceptive practices and cannot recommend their products or customer service.
January 7, 2025
Unprompted review
Reply from Mayraki
Hi Manal,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the impression we want to leave. Could you please share your order ID with us here so we can review the details and ensure you receive the appropriate resolution.
Your satisfaction is important to us, and we’ll do our best to make this right.
Kind regards,
Mike
Mayraki Support team
I had an awful experience with Mayraki…
I had an awful experience with Mayraki Hair from start to finish. It took weeks for my order to even ship, and during that time, their customer service was nearly impossible to get a hold of—slow, unhelpful, and lacking any real communication.
When the product finally arrived, I was shocked at what it did to my hair. After using it once, it stripped the color from my hair completely, leaving it an awful orange tone that was extremely hard to cover, even with professional color.
When I reached out to them about the damage, their response was insulting—they offered me nothing but a coupon for my next order. Needless to say, there will never be a next order. Between the terrible shipping delays, the lack of customer care, and the damage to my hair, I will never purchase from this company again.
July 21, 2025
Unprompted review
Reply from Mayraki
Hi Haylie,
We’re truly sorry to hear about your experience and the inconvenience this has caused. This is certainly not the standard we aim to provide. Could you please share your Order ID with us so we can review your case in detail and work on a proper solution for your concerns? We want to ensure this is resolved for you as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologize for the frustration you’ve experienced.
Sincerely,
Sofia
Mayraki Support team
Reply from Mayraki
Hi Clara,
We're sorry to hear about your experience and would like to understand more about what happened. Mayraki is a legitimate brand, and we take customer concerns very seriously.
Please share your order ID and let us know more about the issue you encountered so we can assist you properly and work on a resolution as soon as possible.
We’re here to help and make things right.
Warm Regards,
Mike
MAryaki Support team
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Order ID: 10172126
Order ID: 10172126
This is the fifth time I am contacting you regarding my order placed on July 4th. Despite all my follow-ups, I have not received any update about the shipment, nor have I received the package.
My efforts to resolve this issue have been completely ignored, and I find this level of service unacceptable.
At this point, I no longer want the package. I am requesting an immediate refund for the full amount paid.
You have to process my refund without further delay and stope acting like a scam if really you are not!
July 4, 2025
Unprompted review
Reply from Mayraki
Dear Elaheh,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused.
We understand your frustration, and we apologize for the delay and lack of timely updates regarding your order. There have been some unexpected issues in our shipping process, and we are currently checking the status of your parcel.
If it is confirmed that your order was lost in transit, please rest assured that we will issue a full refund immediately. We never intend to cause any stress or doubt, and we are committed to resolving this for you as quickly as possible.
Our team has now prioritized your case, and you will receive a direct follow-up via email shortly. We appreciate your patience and sincerely apologize again for the experience.
Kind regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Olive,
We're sorry to hear about your experience and take comments like this very seriously. Mayraki is a legitimate brand, and we are committed to providing quality products and service to our customers.
If you’ve encountered any issues with your order, please share your order ID and details of your concern so we can investigate and assist you promptly. We’re here to help and resolve any problems you may have experienced.
Warm regards,
Mike
Mayraki Support team
Worst experience, no delivery yet
Update - 08/08/2025
Same issue yet, they said they found my tracking and order status will be updated in one week, again, nothing same story told, being apologetic is not enough. The company really needs to do something with its logistics provider or ship a new product out. I really want to try the product but seems they are not interested in sending one. Every week I need to follow up and they say the same thing. Remember this was shipped 19 June, looks like they want to break a record here !! They take no effort to resolve and send a new product only emails to say they will chase the shipping company. We are in a phase where deliveries are done within a week and this has taken significant amount of time but still this company wants to wait and see when it will be delivered. outrageous !!
FRUSTRATED CUSTOMER !!
Order number - 10171250
I ordered the product way back on 17 June and the status said it was shipped on 19 June, I thought wow they are so quick great ! Waited for 2 weeks as that is the standard timeline for UK they say, nothing updated sent a chaser they said they will check and come back and a few days passed, fast forward have chased about 7 times now, all they can say is they are still checking with courier on it and how worse it could it be that they have no proper systems to track when they say we are trying to figure it out. They promised as of last week the tracking will be updated but still nothing. This is the 6th week after it has been shipped. Glad I didnt opt for subscription service as this is worse timelines.
July 29, 2025
Unprompted review
Reply from Mayraki
Dear Sagar,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.
We understand how disappointing this delay must be, especially after placing your order back on June 17 and expecting timely delivery. While your order was indeed shipped on June 19, we regret that it has taken far longer than anticipated to arrive. Please know that we have been actively coordinating with the courier to get a clear update on its status and whereabouts.
We completely agree that this experience has not met your expectations or ours and we are truly sorry for the lack of timely resolution. If your package has indeed been lost in transit, rest assured that we will either reship your order with priority handling or issue a full refund, depending on your preference.
Once again, our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.
Warm regards,
Sofia
MAyraki Support team
Scam
It took me one month to receive my order even though I asked to cancel my order before shipping, they shipped anyway. I requested a refund after sending back the product, they didn't issue a refund after a month later they received my product. Their service is very unprofessional, they apologized for the delay but they don't take any action.
July 24, 2025
Unprompted review
Reply from Mayraki
Hi There!
We're truly sorry to hear about your experience and understand how frustrating this must have been. Please accept our sincere apologies for the delay and inconvenience you've encountered.
To help us resolve this as quickly as possible, could you kindly provide your order ID? We want to make sure this is addressed without any further delay and ensure you receive the resolution you deserve.
Thank you for bringing this to our attention we take your feedback seriously and are committed to making this right.
Sincerely,
Mike
Mayraki Support team
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Very Disappointing
Very Disappointing – Avoid This Company
I placed an order and never received the item or even a confirmation email. Despite reaching out, I have not been issued a refund or any proper response. This feels like a scam, and I DO NOT RECOMMEND this company at all. Stay away!
July 14, 2025
Unprompted review
Reply from Mayraki
Dear Laila,
We're very sorry to hear about your experience, and we completely understand your frustration. Please know that this is not typical of the service we aim to provide.
To help us resolve this for you as quickly as possible, we kindly ask that you share your order ID. Once we have that, we’ll make sure your order is located and delivered to you without further delay.
Your satisfaction is important to us, and we’re committed to making this right.
Sincerely,
Mike
MAyraki Support team
I placed my order with Hair Mayraki on…
I placed my order with Hair Mayraki on May 7th and today is July 4th — I still have not received my order and have not been refunded either.
I don’t recommend ordering from this company until they fix their refund and shipping process. Be careful.
July 4, 2025
Unprompted review
Reply from Mayraki
Hi Nagalaa,
We’re truly sorry to hear about the delay and the frustration it has caused that’s definitely not the experience we want for any of our customers.
To help us resolve this as quickly as possible, could you please send us your order ID. Rest assured, we’re committed to making things right. Whether it’s arranging delivery or issuing a refund, we’ll ensure the appropriate action is taken based on the situation.
We appreciate your patience and hope to hear from you soon so we can sort this out for you.
Best regards,
Mike
Mayraki Support team
Concern Regarding Mayraki Service Experience
I ordered their Anti‑Gray Restoring Treatment on June 17th, and 9 day later….on June 26th received a message informing me that a pre-shipment label have just been created. The product never shipped. I contacted my credit card company and cancelled.
June 26, 2025
Unprompted review
Reply from Mayraki
Hi Jazz,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide.
In order for us to investigate what happened and ensure this is properly addressed, may we kindly ask you to provide your order ID? With that information, we can check the exact status of your order and offer the necessary resolution.
We truly apologize for any inconvenience this delay has caused, and we appreciate your patience and understanding.
Best regards,
Mike
Mayraki Support team
Waiting to get my refund- burned scalp!
I applied the treatment and 15 minutes into it I started feeling a burning sensation on my scalp. As time progressed it kept getting worse until finally it got to a point where the discomfort and irritation was getting so bad I had no choice but to wash my hair/scalp under cold water and completely remove the product from my head. I just couldn’t tolerate the pain anymore. It didn’t state to apply the product with gloves so I used my hands- they were super dry and flaky for days literally getting caught on the fibers of my clothes and hair. OVERALL TERRIBLE! My hair feels like it was burned feels VERY dry as well. My neck has also been very itchy the past couple of days from the rash I developed. I’m super bummed and extremely frustrated. Even after washing it off I could still smell the product when blow drying my hair, it smelled like keratins I have used in the past that have formaldehyde. I believe it is due to the glycolic acid in it- when exposed to high heat it is basically formaldehyde being released.
I would like a refund. I reached out to them but I’m waiting to hear back in regards to getting my money back.
June 13, 2025
Unprompted review
Reply from Mayraki
Dear Antonella,
We're truly sorry to hear about your experience and the discomfort you faced after using our treatment. Your health and safety are our top priority, and we take feedback like this very seriously.
Please rest assured that your refund is already being processed due to the allergic reaction you experienced. We understand how frustrating and distressing this must have been, and we sincerely apologize for any inconvenience caused.
We also want to thank you for bringing this to our attention. While our product formulation is free from formaldehyde and is dermatologically tested, we recognize that sensitivities can vary, and we’re currently reviewing your case to ensure full transparency and product safety for all our customers.
Wishing you a smooth and speedy recovery.
Warm regards,
Mike
Mayraki Support team
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It bleached my hair color!!
I used the keratin smoothing treatment for the first time and it changed my dark brown hair to an orangey auburn color. I’m super upset that it bleached my hair color!! Now I need to dye my entire head of hair to return it to its natural color. I want a refund!
June 15, 2025
Unprompted review
Reply from Mayraki
Hi Elizabeth,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience with the Keratin Smoothing Treatment.
We completely understand how upsetting it must be to see a change in your hair color, and we want to look into this further for you. May we kindly ask for your order ID so we can investigate this issue properly?
Additionally, could you please let us know if any other treatments or hair dyes were applied before or alongside the Keratin Treatment? This information will help us better understand what may have caused the discoloration.
We’d also love to share some expert tips for getting the best results from our formaldehyde-free Mayraki Hydrolyzed Keratin Treatment. Unlike salon Brazilian Blowouts, our formula is gentler and free from harsh chemicals that can bleach or damage the hair. However, to achieve optimal results and prevent any unwanted outcomes, using the correct amount of product and following aftercare instructions is crucial.
We’re here to support you and would be happy to assist with the next steps, whether it’s a solution or guidance to restore your hair.
Looking forward to your reply so we can help make this right.
Warm regards,
Mike
Mayraki Support team
I ordered before thoroughly researching…
I ordered before thoroughly researching the ingredients and figured out a few hours after my order that I wouldn’t be able to use this product as I’m allergic to some of the ingredients. I’ve been battling with eczema my entire life, so did not want to trigger any kind of flare. I canceled and asked for a refund within hours of paying and ordering in 5/23. Customer service did respond and say that my order was canceled and would refund me my money. My last correspondence was June 3, telling me I will be refunded. That was my last communication with them. I have since sent two emails asking when I will receive my refund with no response. Their number is disconnected. I will update this as soon as I receive my money back. Today is June 13, exactly 3 weeks.
Update to my last review. I receive my refund shortly after I left this review.
May 22, 2025
Unprompted review
Reply from Mayraki
Hi Carmalene,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of follow-up after our last correspondence.
We’ve located your order (#10169479), and we want to assure you that your refund is currently being processed. We understand how important timely communication is, especially regarding refund matters, and we’re very sorry for the inconvenience and frustration this has caused.
Please rest assured that the full refund will be issued, and we are working to ensure this is completed as soon as possible. If you have any further questions, feel free to reply directly to our last email, and we will prioritize your case.
Thank you for your patience and understanding.
Warm regards,
Mike
Mayraki Support team
Smooth hair but it’s falling out!
Sure enough made my curly hair smoother and less frizzy but starting with the first hair wash at 48 hours my neck and chest broke out in a rash for a day and my scalp has been itching and on fire since then. Having to put cortisone cream on my scalp until I can get a doctors appointment. My hair is also shedding SIGNIFICANTLY! Not breaking, legit falling out. I’m terrified it’s all going to fall out. Maybe it’s the keratin or the shampoo sample they provided or both but I’m pretty miserable. I did a patch test that went fine and followed the directions appropriately so did not expect this reaction. I asked the company for a refund but I haven’t heard back yet. And by the way it is not formaldehyde free—I researched the ingredients afterward and it contains glycolic acid which essentially turns into formaldehyde when heated.
June 12, 2025
Unprompted review
Reply from Mayraki
Hi Vanessa,
Thank you for sharing your experience, and we’re truly sorry to hear about the discomfort and concerns you’ve faced after using our product. Your feedback is incredibly important to us, and we want to address it with the utmost care.
We’d like to assure you that the Mayraki Keratin Treatment is formulated with natural plant extracts and has undergone all necessary lab testing to ensure it is safe for all hair types, including sensitive scalps and even for use during pregnancy. Many of our customers have experienced improved shine and moisture levels as a result of regular use. However, as with any treatment involving heat styling, excessive use of flat irons or personal sensitivity may cause unintended reactions.
While the patch test you conducted showed no immediate signs of irritation, we understand that sensitivities can develop differently once the product is fully applied. We take allergic reactions seriously and want to ensure this is resolved appropriately for you.
Please send us your Order ID so we can initiate a refund request and properly document your case. Your well-being is our top priority, and we recommend consulting with your healthcare provider for further guidance.
Thank you again for bringing this to our attention we're here to help and support you every step of the way.
Warm regards,
Mike
Mayraki Supprot team
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