I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing. I’ve asked for a cancellation and refund multiple... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes. (valenti... See more
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I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the iss... See more
Company replied
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t rec... See more
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Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
Terrible customer service
First time when I bought the products, I was hesitant but after waiting for few weeks I had recieved them and used them and was happy woth the outcome; so I ordered again. This time not receiving the items as I ordered and it took over a month to reach me! Also customer service was very poor and didn't refund me. I finally had my order sent as per them but I haven't recieved it upto now! Its over a month now. Its very inconvenient and the products second time weren't as good, seems fake.
May 2, 2025
Unprompted review
Reply from Mayraki
Hi Marina,
We’re truly sorry to hear about your recent experience and the inconvenience this has caused. This is definitely not the level of service we aim to provide.
We’d really like to help resolve this for you as soon as possible. Could you kindly share your Order ID with us so we can look into the issue in detail and assist you further?
Your feedback is very important to us, and we want to make this right.
Warm regards,
Mike
Mayraki Support team
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So I loved the products until my last…
So I loved the products until my last few orders weren't fulfilled after months, delayed customer service with different answers about the delay and shipments and the fact they still haven't refunded me after 45 days. I will never use them again for this poor customer service. I found A hey and g7 as replacements with better customer service.
May 21, 2025
Unprompted review
Reply from Mayraki
Hi Jason,
We’re really sorry to hear about your recent experience and truly appreciate you sharing this with us. That’s definitely not the kind of service we aim to provide, and we’d love the chance to make things right.
Could you please share your Order ID with us. We want to look into this immediately and ensure everything is resolved for you, including any pending refunds.
Thank you again for your past support, and we hope we can restore your confidence in us.
Warm Regards,
Mike
Mayraki support team
Not delivered after twice the delivery time estimate
Order number 10168130.
On 7th May I got an email that said "LR318315405NL (Other - Standard Shipping and Handling 5 - 7 Days (Registered Parcel Delivered by Local Post Office))"
Surely that means delivery by 14th May? It's now the 26th May.
The first meaninful tracking update was: The shipment is handed over in the final conclusion of the item to be confirmed - May 22 2025 01:13 pm
They didn't even ship it until eight days after their maximum delivery time estimate.
I tried emailing and their auto-response is to warn me not to email again, otherwise they'll answer me later. When the finally did answer it was a useless reply without any real information.
May 21, 2025
Unprompted review
Reply from Mayraki
Hi Alex,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delays you've experienced with your order.
We understand how important timely delivery is, and we're sorry for any inconvenience caused by the extended shipping time and the lack of clear communication. We acknowledge that the tracking information provided was not updated promptly, leading to confusion about the status of your shipment.
We're pleased to inform you that your order, number 10168130, has been delivered as of May 27, 2025. We hope that you have received it in good condition.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our products and services.
Warm regards,
Mike
Mayraki Support team
I ordered Mayraki hair products
I ordered Mayraki hair products, it took so long for shipping. When I got the product I wasn’t satisfied with it. They don’t answer the phone, only through email.
I sent the product back and still haven’t gotten my money back to my credit card.
Stay away from the company
May 2, 2025
Unprompted review
Reply from Mayraki
Dear Mayra,
Thank you for your feedback — we’re very sorry to hear about your recent experience and understand how frustrating this must be.
We’d like to sincerely apologize for the delay in shipping and for any inconvenience caused during the return and refund process. While we strive to provide timely delivery and smooth communication, we know we sometimes fall short, and we’re committed to making things right.
Regarding your refund, please note that our customer support team handles all return and refund requests through email to ensure that each case is properly documented and traceable for your protection.
To help us locate your order and follow up on the return and refund, could you kindly provide your order ID ? Once we have that information, we can verify the return and ensure the refund is processed appropriately.
Also, depending on your credit card provider, refunds may take 5–10 business days to appear on your statement after processing — though we will confirm the status on our end as soon as we can identify your order.
We truly appreciate your patience and would love the opportunity to resolve this for you promptly.
Warm regards,
The Mayraki Customer Experience Team
NOBODY BUY IT NOBODY TRY IT DANGEROUS
It almost killed me! The product is dangerous! I am sure that it contains some kind of dye ingredients. Even though I tested on only one square centimeter piece of my face it burnt my skin on the half of my face and caused serious allergic symptons, brutal allergic reaction and contact dermatitis, half of my face putrefied. A dermatologist saved me, I had to take antibiotics for a week and use steroidal ointment for 2 weeks. The product deserves ZERO stars definitely! The list of ingredients is fake, I found with help of Google that it contains DMDM hydantoin that causes serious allergic reactions and cancer. NOBODY BUY IT NOBODY TRY IT!
April 27, 2025
Unprompted review
Reply from Mayraki
Hi there,
Thank you for sharing your experience — we're truly sorry to hear that you had such a severe reaction. Your health and safety are always our top priorities.
We would like to offer some clarification, as we take all concerns seriously and are fully committed to transparency and customer safety.
First, we want to assure you that the Mayraki Anti-Gray Hair Treatment has not contained DMDM Hydantoin since June 2023. Following customer feedback and ongoing research, this ingredient was completely removed from our formulation for almost 2 years ago and replaced with Sodium Benzoate, which is derived from naturally occurring benzoic acid. It can be found in many plants, including cinnamon, cloves, tomatoes, berries, plums, apples, and cranberries, a widely used and much gentler preservative commonly found in both food and personal care products. Our full ingredient list is available on our website and product packaging, and we follow international cosmetic labeling regulations to ensure transparency.
We also want to clarify that our Anti-Gray Hair Treatment is not a hair dye. It does not contain any ammonia, peroxide, or chemical coloring agents. Instead, it works by supporting the scalp and hair roots to help gradually restore natural color through botanical extracts, such as Polygonum Multiflorum and Coffea Arabica — ingredients that are traditionally used to support healthy hair and melanin activity.
That said, we fully recognize that every individual’s skin may react differently, even to plant-based products. While most customers find our formula gentle and non-irritating, we always recommend conducting a patch test before use — which you did, and we're very sorry to hear it still resulted in an adverse reaction. We are taking this seriously and want to investigate further.
To help us understand what happened, we kindly invite you to reach out to us directly at support@hairmayraki.com with:
Your order number
The batch number (printed on the bottle or box)
This will allow us to immediately escalate the matter to our quality assurance team for a full review. We also want to offer our support and see how we can make things right.
Once again, we are truly sorry for the distress you've experienced. We hope you're now feeling better, and we thank you for bringing this to our attention so we can continue improving.
Warm regards,
The Mayraki Customer Experience Team
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Massive Hair fall after using the product for couple months
Since I start using the anti grey hair, my hair started thinning and massive hair fall. This never happened to my hair before. All of the shampoo and conditioner I am using were all natural to avoid hair fall, not even touched my hair with heat. After using the antigrey hair, my hair started to fall. A lot of hair fall. I am discontinuing :(
Updated: 6/3/25
Hair Mayraki did contacted me, but as soon as I asked them to just refund me the last unopened/unused bottle on May 13th, they promised to contact me back as soon as possible. But I doubt it that they will refund me the money because it's been 3 weeks now and I haven't heard anything anymore from them. Goodluck buying their products.
May 3, 2025
Unprompted review
Reply from Mayraki
Hi Carmel,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
We take concerns like this very seriously and would like to properly investigate your case. However, we’re currently unable to locate your order in our system as the Order ID was not provided. When possible, please reach out to us with your Order ID so we can look into this promptly and assist you with your refund request for the unopened bottle.
Customer satisfaction and safety are very important to us, and we’re committed to resolving this matter as soon as we have the necessary details.
Warm regards,
Mike
Mayraki Support team
Most products worked
Most of the products worked as described. I liked the keratin treatment and the hair growth worked well for hubby. His hair is looking thicker and he said he’s noticed less falling out.
I however did not like the anti-gray hair color restoring treatment. At left my hair sticky, stained countertops and towels, and I did not see any change in the new growth.
Another issue is their return policy. I ordered some items and the shipping was taking too long so I canceled it, but didn’t receive a refund. I contacted customer service and they said it can take up to 10 business days. Over 10 business days passed and still no refund. I contacted customer service and they said they needed more time. Felt like they were delaying so I’d forget. A few more days past, still no refund. Only reason I got a refund was I filed an action with my credit card. Funny they immediately charged, but not issue refund.
March 18, 2025
Unprompted review
Reply from Mayraki
Hi Roya,
Thank you for sharing your honest feedback. We truly appreciate you taking the time to tell us about your experience. We’re happy to hear you and your husband had good results with the keratin treatment and hair growth products, but we’re sorry the Anti-Grey Hair Color Restoring Treatment didn’t meet your expectations.
We’d love to share some tips that may help: For best results, apply the treatment daily, massaging it into the scalp and roots, either on towel-dried or dry hair. It’s not a dye but a natural treatment that gradually restores hair pigment, typically showing results after 3–4 weeks. Because the formula contains herbal extracts, we recommend using gloves to avoid staining hands and wiping up any drips right away to avoid countertop stains. Blow-drying before bed also helps prevent staining on fabrics.
Regarding the refund delay, we sincerely apologize for the inconvenience. May I have your order ID to check further? We understand how frustrating that must have been. Thank you for your patience; we’re working hard to improve this.
If there’s anything we can do to make this right or if you have further questions, please don’t hesitate to reach out.
Warm Regards,
Mike
Mayraki Support team
Despite my previous review and response…
Despite my previous review and response from Hair Mayraki - NOT only did they send the products after cancelling it months later, they asked me to send it back on my dime and NEVER Refunded me. They continue to say REACH out but Since February have done nothing to SOLVE this. I will continue to warn others. BEYOND HORRIBLE!!!!!!! Please scroll down to see my other review.
January 9, 2025
Unprompted review
Reply from Mayraki
Hi Renata,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your continued frustration.
We’ve carefully reviewed your order history, and we can confirm that your most recent order #10154960 has been refunded in full. Please also note that the refunding time frame might be getting longer due to credit card provider and local bank’s processing times.
We understand the confusion and inconvenience caused by the delayed cancellation and the return shipping cost, and we sincerely apologize for any frustration this may have caused along the way.
Your experience does not reflect the standard of service we strive to provide, and we’re taking your concerns seriously to ensure better handling in the future.
If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out directly to our customer support team at support@hairmayraki.com — we’re here to help and make sure you feel heard and supported.
Warm regards,
Sophia
Customer Care Team
Hair Mayraki
Don’t buy it’s a scam
Don’t buy it’s a scam. The product colored my hair black while I was blond and now when I apply products to dye my hair it doesn’t work
March 21, 2025
Unprompted review
Reply from Mayraki
Hi Aurelie,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be, and we’d like to help resolve this issue for you.
To better assist you, could you please provide the Order ID so we can investigate further.Once we have this information, we can look into your specific order and work on providing a solution.
We take all customer concerns seriously and are committed to ensuring that our products meet your expectations. We look forward to resolving this for you.
Best regards,
Mike
Customer Support Team
Hair Mayraki
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Total Scam.....Walk away before you waste $65
Would give "0" stars if possible. Ordered a kit on 02/20/2025 (Order #10162926). Inquired in 02/27/2025 for order status. "Mike" replied they would 'expedite' our order and "notify by email once the order is shipped." Still nothing. So, on 03/05/2025 we requested they cancel the unfulfilled order and refund our purchase price. "Mike" again replied he would "check with the warehouse team" and if it hadn't shipped they'd cancel the order and "we will update you immediately." To date (03/25/2025) we have received nothing and been notified of nothing.
Our only conclusion is this is a scam with a lot of fake Trustpilot reviews. Our reality is we're out the $65 and are actively working with their State Attorney General as well as federal authorities to file a interstate wire fraud complaint against whomever is behind this scam.
February 22, 2025
Unprompted review
Reply from Mayraki
Hi James,
We're truly sorry for the inconvenience and frustration you've experienced with your recent order (#10162926). We completely understand your disappointment, and we take your feedback seriously.
Please rest assured that your order has been successfully canceled, and we have already processed a full refund. The refund was initiated shortly after your request and, as standard with most banks and payment providers, it can take up to 10 business days to reflect in your account.
We apologize for the delay in communication and for not meeting your expectations—this is certainly not the level of service we aim to provide. While we're a legitimate company with many satisfied customers, we recognize that this situation understandably raised concerns, and we’re committed to learning from it to serve our customers better.
If you still haven't received the refund or have any further concerns, please don’t hesitate to reach out to us directly at support@hairmayraki.com so we can personally assist you.
Thank you for your patience and for bringing this to our attention.
Sincerely,
Mark
Mayraki Support Team
Bad experience
So i finally received it, after a month!!!
The product is very hard to use!
After washing your hair with culifir shampoo, you need to add the product to your completely dry hair.. You need to stay with it for 60 or 90 minutes, no rinse your hair, and with the product on, to dry and iron on your hair. Here is the problem: your hair is SO sticky and hard that you can't brush it!
It feels like you have a glue on your hair!! The hair is sticky, hard and heavy. I had to add some water in so I can brush it a little bit. The total process is a nightmare!!
At the finish, you need to leave it for 48 hours with heavy sticky feeling. The hair is heavy and still feels sticky.. also you will get a dandruff from the sticky product you have on your hair for the next 48 hours. Be sure to make it when you don't have a plan for the next two days. Also the product has a strong smell and fumes when you blow dry and iron it, so make sure to do it outside.
I will not buy it again. Too long time to receive it and very long and messy proces. Very disappointed..
March 21, 2025
Unprompted review
Reply from Mayraki
Dear Fidel,
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience, and we understand your frustration with the product. We always strive to provide clear and helpful instructions to ensure the best results for our customers, and it sounds like there may have been some confusion or difficulty with the application process. We’re here to help and ensure you’re able to get the best out of our products.
To better assist you, could you please provide us with your order ID or any other details so we can verify your purchase and look into your specific case? Additionally, we would like to confirm if the product you are referring to is our Mayraki Hydrolyzed Keratin Treatment, as this is a common product in our line that requires specific instructions for optimal use.
Mayraki Keratin Treatment is a high-quality formula that doesn’t contain formaldehyde or harmful chemicals, so it’s safe for both your hair and scalp. It is designed to be left in for a period of time to achieve the best results, but it does require the right amount of product and careful application. For example, depending on your hair length and texture, you might need to use more product to ensure it penetrates properly.
Please make sure to follow the instructions regarding the amount of product and the steps for application. For hair lengths between 16”-18”, it is generally recommended to use about 1/2 to 3/4 of the bottle for a single treatment. The most important step is after applying, you should blow dry your hair and then pass a flat iron over it to seal in the treatment. We understand this process can be time-consuming, but we assure you that following these guidelines will lead to better results.
We’re truly sorry if this process didn’t meet your expectations, and we would love to address any specific concerns you have. If you have any further questions or need more assistance, please don’t hesitate to reach out to our customer support team at support@hairmayraki.com.
Thank you for bringing this to our attention, and we look forward to hearing from you so we can make things right.
Kind regards,
Sophia
Customer Care Team
Good products but missing products
I like their products but they only delivered half of my order now can't seem to trace it back dispite me reaching out to them the same day I ordered it about the missing products. It was the one thing I really wanted too that it was missing.
March 10, 2025
Unprompted review
Reply from Mayraki
Hi Chantel,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with your recent order. We completely understand how frustrating it must be to receive only part of your order, especially when it was something you were really looking forward to.
To ensure we can resolve this matter quickly, we would need more details, such as your order ID or any other relevant information, so we can investigate this further. Additionally, it would be helpful to know which product was missing from your delivery, so we can prioritize making things right for you.
Please rest assured that we are committed to providing the best possible service and will work diligently to resolve any issues you’ve encountered. Once we have more information, we’ll be able to track down the missing product and ensure a prompt solution.
Thank you again for bringing this to our attention. We look forward to hearing from you and resolving this matter as swiftly as possible.
Warm regards,
Mike
Mayraki Support team
I havent got my order
I havent got my order. Still waiting after 1 month and 2 weeks now for my 2 bottles of anti grey. I will not order from them again
January 29, 2025
Unprompted review
Reply from Mayraki
Hi Maam/Sir,
Thank you for sharing your feedback, and we’re truly sorry to hear about the delay with your order. We completely understand how frustrating it must be to wait for such a long time, especially when you were expecting your products.
To Help you in resolving this issue as quickly as possible, we would need more information. Could you please provide us with your order ID/Order number. This will help us track your order and investigate what may have caused the delay.
we take delivery concerns very seriously and are committed to ensuring that our customers receive their orders in a timely manner. Once we have more details, we will work diligently to resolve this and get your products to you.
Thank you for your patience, and we look forward to resolving this matter for you.
Warm regards,
Mike
Mayraki Support team
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Do not make the same mistake like most…
Do not make the same mistake like most of us did so avoid this company by any means possible. I placed an order on 18/02/2025 and still not received my order. I contacted mayraki to update me on my order and no one has responded yet. I sent another email and that again landed on deaf ear. It seems that this company is a scam. I’m going to contact my bank to ask them to reverse the transaction since I didn’t receive any thing.
So avoid this company if you don’t want to lose your money.
February 18, 2025
Unprompted review
Reply from Mayraki
Hi DM,
We’re truly sorry to hear about your experience, and we understand how frustrating it must be to not receive your order. Please accept our sincerest apologies for any inconvenience this has caused.
We completely agree that timely communication and delivery are important, and we want to address your concerns as quickly as possible.
To help us resolve this issue, could you kindly provide your order ID or any other relevant details. This will allow us to track your order and investigate the situation immediately. We are committed to ensuring that all of our customers receive the products they’ve paid for and that any delays are addressed.
We take your concerns seriously, and we will prioritize resolving this matter to your satisfaction. Once we have the necessary information, we’ll work swiftly to provide a solution and ensure this doesn’t happen again.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Warm regards,
Mike
Mayraki Supprot team
Very disappointed cannot able to…
Very disappointed cannot able to resolve my issue from last 2months.
Take at least 2-3 weeks to reply back.
My order no: 10158773.
January 2, 2025
Unprompted review
Reply from Mayraki
Hi Harry,
We're really sorry to hear about your experience and the long wait you've had this isn’t the kind of service we aim to provide, and we completely understand your frustration.
Just to update you, the refund for your order (No. 10158773) has already been requested, and we’ll make sure to keep you informed as soon as it’s completed. We’re following up on this closely to avoid any further delays.
Thanks for your patience, and again, we’re sorry for the inconvenience caused. We’re working hard to improve and hope to make things right for you.
Warm regards,
Mike
Mayraki Support team
20 days no delivery yet…
It has been almost 20 days still the product not delivered to Germany. I have requested a solution 2 times (either sending the product asap or refund) I still cannot see any progress.
February 27, 2025
Unprompted review
Reply from Mayraki
Hi Hakkı,
Thank you for sharing your feedback, and we’re sincerely sorry to hear about the delay in receiving your order. We completely understand your frustration, especially with the extended waiting time. We take such matters seriously, and we apologize for any inconvenience caused.
To help us resolve this situation as quickly as possible, could you please provide your order ID or any other details related to your purchase? This will allow us to track the status of your order and identify the cause of the delay.
Once we have the necessary information, we will take immediate action to either get the product to you or process a refund, depending on what works best for you. We are committed to making sure that your issue is addressed promptly and to your satisfaction.
Thank you for your patience, and we look forward to resolving this for you as soon as possible.
Warm regards,
Mike
Mayraki Support team
It has been a MONTH but not shipped yet
It has been a MONTH since I made an order but the item is not shipped yet. Customer support answers on average after 4-5 days, the answer is they will look up the order and try to help me, but after that, they disappear. Asking for a refund, but can't get neither the product or money back :))
Better to play casino roulette with this money, at least you will know you've lost.
February 26, 2025
Unprompted review
Reply from Mayraki
Hi Giorgi,
We’re truly sorry for the experience you’ve had, and we completely understand how upsetting it must be to feel left without support, especially after waiting this long for your order. This is not the standard we hold ourselves to, and we deeply regret the inconvenience and lack of timely follow-up.
We hear your frustration and genuinely want to make this right. Please know that your concerns are being taken seriously, and we’re committed to providing a clear resolutionwhether that’s shipping your item immediately or processing a refund.
To help us move forward quickly, could you kindly confirm your Order ID so we can prioritize your case and ensure it receives the attention it deserves.
Thank you for your patience, and again, our sincerest apologies. We’re here to help and will do everything we can to turn this experience around.
Warm regards,
Mike
Mayraki Support team
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*****100% honest review*****Anti-Grey…
*****100% honest review*****Anti-Grey Hair Color Restoring Treatment. For those seeking a non-opinionated and factual review. Here you go!
1. Results: I will cut to the chase...This product DID NOT WORK, and this product ended up COSTING me more money in more ways than I had anticipated. The product did not stimulate melanin production in the hair follicle. Nor did it regenerate melanocytes to regenerate at the root. Upon inspection (plucking the hair and looking at it under magnification) I have observed that of the 124 hairs plucked and examined there was NO HAIR COLOR REVERSAL, EXCEPT for 1 single hair.
2. The product only 'stained' the hairs to a dull and unnatural brown/grey color on the outermost parts of the hair (above the skin). I have black hair, which means the stain did not replicate my natural hair color. Upon further inspection, the color coating could even be removed from the hair with some friction and the white hair exposed once again. This would indicate that the product will not even absorb correctly into the hair itself.
3. Timeframe: The product label states that it requires at least 3 to 4 weeks for results. I did not receive noticeable results within this time. As mentioned, I kept going for 93 days.
4. Messy: The product stained my fingers, towels and pillowcases. It could not be removed from these items by washing with detergent. Costing me additional money to remedy or replace.
5. This product did not work on my top hair nor my beard. Although this product is not marketed for use on the beard, it's where most of my grey hairs are. Making this product less useful to me as a result.
6. This company seems to use deceptive and perhaps legal language to distinguish itself as a "non-pigment" coloring that "restores" hair to its natural color. This is not the case for me. At best, this product will temporarily coating the hair and make a mostly color-tinged illusion of melanated hair.
7. OVERALL: I do not recommend this product. The messaging seems dishonest, and the results are at best superficial.
February 2, 2025
Unprompted review
Reply from Mayraki
Dear Maam/Sir,
Thank you for taking the time to share such a detailed and honest review. We're truly sorry to hear that your experience with our Anti-Grey Hair Color Restoring Treatment did not meet your expectations. We understand how frustrating it can be to invest time and trust in a product and not see the results you were hoping for.
At Mayraki, we take feedback like yours seriously, especially when it’s this thorough and objective. Our formula was developed using plant-based ingredients with the goal of gradually supporting melanin production over time. However, we fully acknowledge that results can vary depending on individual hair types, genetics, and the extent of greying—especially in areas like facial hair, which the product is not specifically formulated for.
We also regret the inconvenience caused by any staining to personal items. While we do our best to include care instructions, we understand that this can still be an unexpected frustration and will be taking your comments into consideration for improving our customer guidance and product experience.
Your feedback about the product’s claims and performance will be passed along to our product development team. Transparency and trust are very important to us, and your insights help us to continually learn and improve.
If you're open to it, we’d appreciate the opportunity to learn more about your experience and offer a personal resolution. Please feel free to reach out to us directly with your order ID so we can assist you further.
Thank you again for giving our product a try and for sharing your honest thoughts.
Warm regards,
Best regards,
Mike
This company doesn't even ship you the…
This company doesn't even ship you the product, they just take the money. don't answer the email, if they answer the email its not an naswer on the question you had. Seem like a full out scam, better buy GR-7 that product works
December 5, 2024
Unprompted review
Reply from Mayraki
Dear Eldrish,
We're truly sorry to hear about your experience and deeply regret the frustration it has caused. We completely understand how upsetting it can be to feel unheard, especially when you're still waiting for your order and clarity around your concerns.
Please rest assured that we are a legitimate company and that customer satisfaction is something we genuinely care about. It’s never our intention to leave any customer feeling ignored or unsupported, and we sincerely apologize if our previous responses did not fully address your questions.
We’d love the opportunity to make things right. If you're willing, please share your Order ID so we can urgently review the status of your shipment and follow up with a proper resolution.
Thank you for bringing this to our attention we’re here to help, and we’re committed to turning this around.
Warm regards,
Mike
Mayraki support team
I have rarely if ever left reviews for…
I have rarely if ever left reviews for company's, however, my experience with Mayraki has been incredibly poor. I actually have not used their products, though I tried. However, the company could not sort out mailing address and billing address. They sent my products to the billing address and would not resend to my mailing address. They actually told me to deal with UPS and they were not willing to do anything about it. I have requested a full refund as i will never see the product but have not heard back from them.
January 22, 2025
Unprompted review
Reply from Mayraki
Hi John,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you’ve encountered. We understand how disappointing it must be to go through this situation especially when you’ve yet to even try the products you ordered.
Please accept our sincerest apologies for the confusion regarding your shipping and billing addresses. It’s certainly not the level of service we aim to provide, and we regret any inconvenience caused by our handling of the delivery issue and communication with UPS.
We’d like to resolve this for you as quickly as possible. If you could kindly provide your Order ID, we will review your case immediately and ensure that a proper resolution is issued.
We truly appreciate your patience, and we hope to have the opportunity to make this right.
Warm regards,
Mike
Mayraki Support team
The Trustpilot Experience
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