I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing. I’ve asked for a cancellation and refund multiple... See more
Company replied
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I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing. I’ve asked for a cancellation and refund multiple... See more
Company replied
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes. (valenti... See more
Company replied
I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the iss... See more
Company replied
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t rec... See more
Company replied
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
United States
Horrible product its a ready mixed 2-part type chemical hair dye it gave me burns and dry scabs on the test area behind the ear!
This is a scum organisation if you was local I'd sort you out 100% promise you scum bags!
Very Paanchord Co. @Mayraki

Reply from Mayraki
I purchased Mayraki Shampoo. The picture showed 2 items which looked like Shampoo and Conditioner. the explanation said:
MAYRAKI ULTRA-REPAIRING & WEIGHTLESS MOISTURE SHAMPOO - BEST NATURAL SHAMPOO AND CONDITIONER FOR DRY HAIR, ROUTINE SHAMPOO AND CONDITIONER | 330 ML/11.16
FL.OZ
I ordered 2. I only received shampoo - no conditioner. When I contacted them, they said it was only supposed to be shampoo. I explained that 2 items were shown and the description mentioned conditioner. Because the way it was listed was very misleading and inaccurate, I wanted to return the 2 items. I asked them to provide a label so I can return it, but they would not do it. They wanted to give me a $10 credit, but that was not what I needed. How can they do this when the description was not correct?
Asked to speak with a supervisor and they told me that was not possible. Started emailing them on Dec 6 and every response I received said no.
Response back from this review was the same as what was originally sent back to me. Very disappointed.
Since Mayraki would not pay shipping for me to send back this purchase, it cost me $20.13 to send it
back so I could track it. They received it on January 3. Even with several more emails to them as of January 25 I still have not received the refund. Please be wary about buying from this company!

Reply from Mayraki
This product is really great, safe and is very user friendly. Please mention in the instruction pamphlet that the product can be washed off hair after 50 minutes. then hair is to be styled as desired. Please keep up good work..

Reply from Mayraki
Ordered an item on the 5th December. Was meant to be a christmas present and still have not recieved it as of 25th December. It says it is shipped on the website, but when I use the tracking number provided, it says the item does not exist. Do not order from this company. A waste of money and time!

Reply from Mayraki
Hi
I brought a hair maykari grey serum and it advertised as a set of 2. However, only 1 bottle was sent. I raised the issue regarding the advertisement, and they advised that it was their mistake but refused to send me another bottle.

Reply from Mayraki
The anti grey product is a dye-color product! They claim it to bring your natural hair color back but in reality this is a dye product and is a misslead. One star is already too much! Don't don't buy!

Reply from Mayraki
I really want to give it no stars but it’s not a choice. I had always had professionals straighten my hair with Keratin treatments . I stupidly wanted to save money. I hung onto it for 6 months at least, watched the video multiple times. May of 2024 I finally did it. It was weird and difficult but I managed . At first I though it sort of worked but as months went my I was shedding so much hair but nothing was growing back. It seems this product damaged my hair follicles and what was once a gorgeous head of hair is a women’s nightmare . I’m devastated . I went to a specialist to analyze my hair . So now I have to take minoxidil and I could kick myself for listening to this ad.

Reply from Mayraki
I have been using for a couple of months and it is definitely some type of dye - gets on pillow case unless you put on wet hair and blow dry out. I love the color - but it is uneven. Just a few pumps will leave uneven results. You need to systematically apply it and look for "spots" where you missed. It is kind of like dying your hair twice a week quickly without washing out. I am 50% gray hair. It doesn't seem to cover white hair, which I am fine with. I just don't understand how it is going to look good growing out ... I feel like it is going to look like a bad dye job. It has done great covering roots, but long term, not sure this is going to work. I just don't like that the company lied to everyone about it being a dye/stain. It makes me wonder if they are lying about the ingredients that could be harmful. I see one ingredient on YUKA that is not included anymore and I wonder if they removed it - because what they are doing is misleading to begin with.

Reply from Mayraki
Avoid Avoid Avoid
Never got samples, got an allergic reaction, took weeks to get refund process, now waiting weeks and weeks to get money back. Highly doubt I will get anything back.
No doubt will get a response saying to contact them directly without providing how, so empty words.
False advertising on their website and false impressions of their reviews. I left a 1 star review on their website that will never see the light of day. See how they claim no negative reviews.
This is a scam of a business and the people working for them should be ashamed for themselves.
UPDATE: here they go saying to send them my order details as if I’ve not been emailing them for a refund for the last 2 months but getting nothing!!!
See how they ignore the point about not showing negative reviews because it’s true. All false advertising on their website.

Reply from Mayraki
My hair has been coming in grey since my 20's (I'm in my 50s now). I've been coloring my hair since then. Gave this a try and after a couple weeks, it's completely working. I have not colored my hair for 7 months. Even my hairdresser couldn't believe how well it's working.

Reply from Mayraki
Disappointing. I placed a high value order to be shipped to another country. I couldn't track it because the link provided by Mayraki showed me "order not found". I contacted customer service and received a short response with the same link, I contacted them again stating that I have been waiting for 3 weeks and cannot track my order, which is disturbing. I received a similar response, they re-provided the link which didn't work, seems no one cared to check what's happening. The parcel finally arrived randomly.
I didn't receive any samples with my order so it looks like the company is falsely advertising on their website. I wrote a complaint to customer service, I have not received a response yet. I would not recommend and order again. There is simply too much risk in case of shipment gets lost and evidently lack of support from customer service.
UPDATE: I have been asked to provide my full name, order number and an email adress but they didn't tell me how/ where. I did email customer support and of course they didn't reply to my email. I reckon this is just company trying to show on trust pilot they are proactive in resolving customer issues. Rubbish!

Reply from Mayraki
Extreme skin irritation and stains pillowcases, counter top, fingernails, hands and shirt collar.
their ingredient “galla rhois/gallnut”is JUST ANOTHER WORD for “oak gall”
Look up oak galls: There are DIY recipes online of how to make INK AND CLOTHING DYE using oak galls !!!
Oak galls are listed as an “intense source gallic Acid” for proof:check out researchgate publication number 284900343 -Oak Galls as an Intense Source of Natural Gallic Acid-
-GALLIC acid is highly acidic and is sold with a WARNING: “Extreme skin irritation” on the Parchem website, they supply laboratories and the cosmetics industry.
It’s false advertising, it says it restores your Melanocytes to fix grey hair but it a nothing more than a stain or dye.
I am reporting the chemical burns and irritation to the FDA with photos and videos.
It caused extreme red Inflamed skin all over my scalp and hard patches all over my scalp because my scalp was SO swollen turned white/yellow in areas.
Another big red flag:The company only allows four and five star reviews on their website and eliminates all one star two star and three star reviews. After the painful skin irritation reaction, I did more research and can see tons of people saying they had the same reaction: Extreme skin irritation.
I bought two sealed boxes and only tested one…
Do not buy this product
I also read a reviews on Reddit of people having the SAME reaction and saying it caused chemical burns all over their scalp!!!
This is not magic that makes your gray hair go away- gall nuts/oak galls Are extremely high in tannic acid.
I noticed the company’s response to most reviews of people complaining of chemical burns/extreme irritation- mayraki response publicly is : “you have a “pollen allergy“
This reaction has NOTHING to do with pollen, it’s high concentrations of a dangerous substance. I do not have allergies to any food, NO allergy to pollen or ANYTHING except PPD.
PPD, shortened from the scientific name of paraphenylenediamine. It's frequently used in commercial hair dyes—both drugstore and salon brands—and is primarily used to fight color fade. I never have skin irritation or allergic reactions to anything except PPD… So if it’s not Gallic acid, causing my skin irritation,I would not be surprised if this unscrupulous company sneaks some PPD into the formula to to “set“ the die so it doesn’t transfer/bleed as much as it would otherwise.
I do not have ANY pollen allergy either: i can eat bee pollen as a health superfood with NO reaction-
but this gray hair treatment is horrible.
Gallic /oak gall EXTRACT is NOT a harmless just because it’s a natural substance.
I would like to sue the company for the extreme pain and hair loss i experienced.

Reply from Mayraki
BEWARE BEWARE
returned unopened product. Was delivered to address provided on Sept 30 & they are refusing to refund money.

Reply from Mayraki
If I could give them zero as a review I would!! I used the Mayraki keratin treatment and it turned my newly highlighted hair orange!! Buyer beware and DO NOT BUY THIS!!

Reply from Mayraki
Tried to use the grey hair restore but had to stop due to the allergies which I developed. Also, the product smells so strong that I had a hard time falling asleep no matter what time I applied the product. Another small aspect that this product will stain everything what it get in touch with (except hairs, but that’s for me) which is impossible to clean. Return policy said that you are safe to try the product, which isn’t true. It can be retuned at your own cost and only if the product is sealed and haven’t been used. So, I returned one unopened pack after waiting a few days of communication back and forward. The shipment went who knows where, as the company seems use the onshore address in order to redirect it to offshore. On top of that USPS lost the package. Long story short I lost money and faith in this company. Can’t recommend anyone
Product name: Mayraki Anti Grey Restoring Treatment
Order Number: 10150633
RMA # RMA0919248088
Return tracking # 9302010949890088513960

Reply from Mayraki
I just started using it love it I will place my another order soon thanks ''''

Reply from Mayraki
Ordered the product and didn’t get the samples as advertised. Was told I could get a refund for opened item if I got a reaction. Got a reaction, sent several emails to them and not a single one has been replied to. Will probably never get a reply let alone a refund.
The reviews on their website is also fake. They use a company call judge me and can pick and choose which reviews they attach to their shop. So naturally they don’t attach any 1 or 2 star reviews.
There is nothing different about these products, they are just regular hair dyes. If you’re allergic to any you will be allergic to this. Don’t trust any of their comments about the product being 100% natural.
Stay away from this company. They will take your money then ignore you.
Got a response here saying they will follow up and asked for order number etc. without saying how to do that! Empty words with no substance! I’m not expecting to ever recover my money from these guys. DO NOT SHOP WITH THEM
Forgot to mention in original review their phone number goes to a message saying no one is available and to email them instead. Tried calling different days, different times of days, no one is ever available to answer the phone.

Reply from Mayraki
The shampoo and conditioner help with dandruff and very smoth and smell good. My hair looks nice

Reply from Mayraki
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