Hairvivi Reviews 

1,168
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the products offer an amazing luxury feel, featuring gorgeous colors, incredible density, and very comfortable cap construction. Buyers also love the exceptionally responsive customer service team, helpful guidance during purchases, and how quickly their orders arrive at their doors. However, some reviewers were not happy with the hair quality after washing, mentioning that the strands turned extremely dry, tangled, or frizzy. A few other people also felt that certain units suffered from poor cap construction, making them feel completely unstable or incorrect in size.

What people talk about most

Product

Consumers find product to be positive, highlighting top-notch quality and realistic hairlines. Reviewers... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the hair is soft, natural,... See more

Price

Users describe ambiguous interactions with price, as opinions are sharply divided regarding the cost of the... See more

Order

Customers had positive experiences with order, consistently expressing satisfaction and a desire to purchase... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm madly in love with Georgia, Size L, 20 inch I made her even more wavy according to my standards, she's soft, wonderful, 💓 I've already recommended Hairvivi to many people.

Company replied

Rated 5 out of 5 stars

Gorgeous high quality wigs in beautiful color schemes! I'm so happy with Hairvivi's soft hair, ultra realistic lace top wigs with no visible knots. Wonderful customer service that is always happy to a... See more

Company replied

Rated 5 out of 5 stars

As usual Hairvivi exceeded my expectations in Quality, Price and Services ♥️♥️♥️ This is my 4th wig from.HV and honestly, I will never look back to other brands. I strongly recommended ..I have Rochel... See more

Company replied

Rated 5 out of 5 stars

Hairvivi sells the most beautiful lace front glueless wigs I've ever worn. Due to alopecia, I've been wearing wigs for over 10 years and have tried dozens of companies. Finally, I discovered Hairviv... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,168)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect cutting and blonde color

Perfect cutting and blonde color. Really love my Brooklyn!

January 20, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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Rated 1 out of 5 stars

Worst quality I ever purchased I don’t…

Worst quality I ever purchased I don’t like the quality of the yaki texture the style on the side was not what i expected I don’t recommend the Selma side part i even tried cutting it and restyling hair came out worse I purchased a cheaper hair and it was way better quality I will never purchase from them again ever again!

March 13, 2025
Unprompted review
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Reply from Hairvivi

Hi,
We are sorry for your unhappy shopping experience and no worries as long as the lace is intact, you can return it for free.
For Selma wig, it is a Yaki wig. If you don't like Yaki texture, next time, you may consider silky hairs, it may be better on you.
For styling, no worries, we can share with you some tips to help you.
Just dear, because we cannot find your order only from the information now, we sent a request to you, kindly share with us your order number and no worries, we will help you solve it asap.
Sorry for all the inconvenience.
Look forward to hearing from you
Hairvivi Team

Rated 5 out of 5 stars

So far - so good

UPDATE: My return was easy as pie. All you have to do is follow-the-insturctions. And yes, they will try to get to keep it but I think that Is just part of the sales protocol; all wig companies try that first. Can't blame them. But once you are really sure - you can return as long as you follow-the-insturctions.

I have since both a second wig - I had it customized so it was a final sale. The product was great! So now I have a straight wig and a curly wig.

So far so good. I found HairVivi while I was writing a review about another hair company who has terrible customer service. Another reviewer felt the same way and recommended trying Hairvivi in her review. So I did...

So far the process to order was easy and the response time seems to be within the 24H timeframe they stated. I ordered a few wigs to try out and decided on the Victoria wig 14". It's not too thick and not too long; just right for me. The items were packaged very well and there was no weird smell, actually there was a nice floral smell. The hair is AMAZING. It is what I have been looking for - the other wigs looked ok but they were "heavy", I felt like I was wearing cousin It on my head.

I went ahead and ordered a curly wig, as I have been looking for one for some time and they have a style I like - Erica.

Hoping there returns go smoothly - I saw someone had a not so good return experience but overall it looks like most customers were happy. Oh and I have yet to wash the unit - it was wear ready out the box.

March 18, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

So I bought this wig after I bought a…

So I bought this wig after I bought a $1,500 that shed and honestly Hairvivi wig was wayyyyyyy better , it doesn’t shed as much as it should for a blonde , 100% recommend this brand

October 17, 2024
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Another fabulous masterpiece from…

Another fabulous masterpiece from Hairvivi.
Fantastic customer service and top quality products.

March 20, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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Rated 5 out of 5 stars

Very nice and high quality

Very nice and high quality. The hair also feels great. The customer service is very professional and customer-oriented. I will recommend the site and order again in the future.

March 20, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Amazing Quality

With all these new emerging hair companies, I truly believe that Hairvivi will be the next big company. They have amazing customer care service and their products are of quality.

March 3, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I love my wig soooo

I love my wig soooo! The color is so pretty. It is even prettier outdoor. I wear this to the homecoming event. Guess whhhhat~ Here is the homecoming queen!

January 27, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

My first Hairvivi Hair unit.

My first Hairvivi Hair unit.
The shipping was fast and the packing was very cute and unique. I loved that my unit was packaged with additional gifts that made instal easy. The hair was soft the only thing I would love more for if the unit was 200% density but it’s definitely a beautiful unit overall.

February 3, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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Rated 5 out of 5 stars

Gorgeous Wigs!

I normally don’t write reviews, but I had to make an exception for the Vivan wig from Hairvivi. It is absolutely stunning! The color is rich and vibrant, and the quality is unmatched. I’ve ordered wigs from many places, but Hairvivi is by far the best there is. What truly set them apart was their willingness to go the extra mile for me. I requested a custom hairstyle, and they delivered exactly what I envisioned.
I’ll never stop buying from Hairvivi.

March 11, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 2 out of 5 stars

Over priced , overly processed, & short lasting .

I purchased around 10+ wigs from HAIRVIVI but the last one was a deal breaker & completely unacceptable. Around half received looked as if the lace was balding straight out of the package, so I strongly recommend inspecting the wig before cutting the lace. The hair was heavily processed, with numerous blunt hairs sticking out. You’re very fortunate if you received one of good quality.

Returning the wigs is difficult, but in reality, customers shouldn’t have to go through that process—they should receive what they paid for the first time. The quality of HAIRVIVI wigs is highly inconsistent; you either get an excellent wig or a poorly made one.

February 26, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
This is hairvivi customer service team. Firstly, really sorry for your unhappy shopping experience and no worries, hairvivi offers a free return and exchange service as long as the lace is intact and the return is easy. Once we get the pictures of the lace and we will send you the shipping label asap. But your feedback is really important to us. And please be assured that we will help you solve the problem asap.
For the order you refered to, we sent you a request, could you let us know the order number so we can better help you check it?
Look forward to hearing from you and really sorry for all the inconvenience.
Hairvivi Team

Rated 5 out of 5 stars

Both of my wigs are awesome- I love Hair Vivi!

I purchased Elle from Hairvivi and absolutely love it! I keep getting compliments on this hair (at least 10 from different folks and I’ve only worn this wig out in public 3 times)! The hair is soft, styled really beautifully, and the cap was made so well. The size is perfect for me which is always a struggle with other companies. The piece is such high quality that you can’t even tell that it’s a wig. Everyone I told this to was in disbelief that the hair isn’t growing out of my head. I am SO happy with the 2 wigs I purchased and their lovely customer service that I have been sharing where I got the wigs from with everyone around me- a few friends and family have purchased as well! This is the first time that I’ve been truly happy with a wig company and can’t recommend them enough. Thank you!

March 6, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Great again!

Again a beautiful wig. Bought the Allie wig for the second time. It’s the most natural wig i have ever bought. Good quality and fits well. Customer service is great! Quick response and had this wig within 6 days!

March 8, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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Rated 5 out of 5 stars

Beautiful wig!!

Received my wig yesterday. This hair looks and feel fantastic! Compared to all of my wigs( and I have many),this is so far an absolute winner! The hair is soft, the hairline and lace is perfect. I am already going to order again ❤️ Thank you, Hairvivi!😘

February 25, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

The lace is awesome but the hair itself…

The lace is awesome but the hair itself is a waste of money.after a few wear the hair flakes like nobody's business it look like plastic.I am so disappointed at my doris wig absolutely waste of money and effort.

March 4, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
This is hairvivi team. Sorry for your unhappy shopping experience and no worries we can help you solve the problem. As long as the lace is intact, you can return it for free, no worries.
Please be assured that all our hairvivi wigs are made of 100% virgin human hairs and we don't have any other hairs. We will send you a video via email so you can test the hair texture yourself.
Our customer service will contact you asap via email, kindly offer us some more details about the wig via email and believe us, we think any problem can be solved successfully.
Best regards
Hairvivi Team

Rated 5 out of 5 stars

I am very happy with my purchase

I am very happy with my purchase, the quality is top notch, the hair, cap size, colour, this wig looks so good

February 26, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

This is hands down the best wig…

This is hands down the best wig investment I have ever purchase. As a college student who needed a beautiful wig that require little work to install. Hairvivi is the best, the customer service is so responsive with questions I had about the lace. The product came professionally wrap, with everything I needed. I wore it for my birthday, so many complements.

February 25, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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Rated 5 out of 5 stars

Writing this as a girl with alopecia

Writing this as a girl with alopecia, and I’m extremely happy that i found this company, you can not even imagine my happiness when i put on the wig, i was with my best friend and she literally couldn’t see the lace!!! That’s just wow, incredible, never saw anything like that!!!

February 28, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

This is really nice

This is really nice. Love the natural density and the fake scalp doesn't look too bad on this wig. Hairline looks really natural. I use the hair spray..lol
Have a Blessed Week 🙌

December 4, 2024
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Love love love!

I purchased my first wig from Hairvivi, and I was surprised by how quickly it arrived! I could track the package, and when I opened it, it took my breath away.

I ordered the Sophia wig, which matches my original hair color perfectly. The lace is invisible, and the cap is very comfortable. I have a background as a hairdresser, so I actually enjoy styling the wig on a mannequin head, which isn’t a problem for me.

I will definitely purchase again, perhaps a longer one, once my own hair grows out in the back, as I like to combine my natural hair with the wig.

While this is not synthetic hair, one of the advantages is that the knots are bleached, and the hair doesn’t have the synthetic shine. The only disadvantage is that it needs to be styled every so often, but we have to realize that every type of hair—whether real, synthetic, or our own—requires care and attention.

Thank you, Hairvivi!

February 24, 2025
Unprompted review
Hairvivi logo

Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to improve our products and services better in the future!😄
Wish you all the best!
Hairvivi

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