Good service and happy with polos in particular. The vests are small if you equate 10 as S 12 as M etc. Prefer consistency in sizing. Emma in admin absolutely fabulous
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See what reviewers are saying
My first attempt at ordering a voucher on a Saturday afternoon failed and neither I nor the recipient got a confirmation. When I checked my bank on the Moday the money had been paid. Sounds bad. Howe... See more
Company replied
Halbro provide an amazingly efficient service. We ordered 6 Doddie Aid hoodies (great quality) but ordered the wrong size for one. I sent it back on Monday and received the replacement today (Wednesd... See more
Company replied
Superb communication from Halbro following my Head For Change items. They originally went missing. Well done Royal Mail. Halbro sorted this and replaced the items and sent them by overnight courier... See more
Company replied
Company details
Information provided by various external sources
Halbro is a family run British Sportswear brand established in 1919 specialising in bespoke teamwear, school games apparel and off field gear.
Contact info
Chorley New Road, BL6 7JG, Horwich, United Kingdom
- 01204696476
- sales@halbro.com
- halbro.com
4.7
Excellent
433 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service!
Halbro provide an amazingly efficient service. We ordered 6 Doddie Aid hoodies (great quality) but ordered the wrong size for one. I sent it back on Monday and received the replacement today (Wednesday) - only 2 days turnaround! Thanks to Emma as she knew we needed a replacement quickly for a rugby trip and organised to have one ready to send on receipt of the hoodie from me. Halbro and Royal mail get 5⭐️'s from me!
January 29, 2025
Unprompted review
Reply from Halbro Sportswear
Hi Elaine,
Thank you for your extremely kind 5* review. We are delighted to hear that you're pleased with the quality of the hoodies you receive and with the service we have provided. We will be sure to pass on your kind words to Emma. We hope you enjoy your Rugby trip in your brand new MNDF Hoodies. Thank you for your order and for your contribution to the MND Foundation.
Halbro Sportswear
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Disappointed that the unisex sweatshirt…
Disappointed that the unisex sweatshirt I ordered while it’s nice and well done the sleeves are very short. Probably won’t order again.
*****
I appreciate your response. Thank you.
As I live in Ireland and have to pay import duties etc exchange or return isn’t really worth the expense.
It’s really not a problem though because my contributing to MND was what was most important.
January 25, 2025
Unprompted review
Reply from Halbro Sportswear
Hi Nini,
We're sorry to hear you're displeased with the quality of the sweatshirt you have received. Our Sales team are here to assist and would have been more than happy to look into this for you before leaving this review. Please email websales@halbro.com if you would like us to look further into this. Thank you for your contribution to the MND Foundation.
Halbro Sportswear
Reply from Halbro Sportswear
Hi Mike,
Thank you for your kind 5* review. We're delighted to hear you're pleased with the service we have provided. We hope to supply you again in the future. Many thanks for your recent order.
Halbro Sportwear
Excellent customer service
Excellent customer service. Products are good quality and would definitely recommend.
January 6, 2025
Reply from Halbro Sportswear
Hi Linda,
Thank you for your kind 5* review. We're delighted to hear that you're pleased with the customer service we have provided, along side the quality of the MNDF Champion Hoodie received. Thank you for your order and for your contribution to the MND Foundation.
Halbro Sportswear
Reply from Halbro Sportswear
Hi Shirley,
Thank you for your kind 5* review. We're delighted to hear you're pleased with the service we have provided. We hope to supply you again in the future. Thank you for your order.
Halbro Sportswear
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Excellent servivce
Excellent servivce, prompt deliveery, great quality and easy returns arrangement
January 2, 2025
Reply from Halbro Sportswear
Hi Diane,
Thank you for your kind 5* review. We are very pleased to hear you're happy with the service we have provided and that you find the quality of out MNDF Midlayer great. We hope to supply you again in the near future. Thank you for your order and for your contribution to the MND Foundation.
Halbro Sportswear
I really enjoy my clothes its nice and…
I really enjoy my clothes its nice and comfy
The Dodie Weir Foundation rugby shirts look great. Thank you.
December 6, 2024
Unprompted review
Reply from Halbro Sportswear
Hi Taylor,
Thank you for your kind 5* review. We're delighted to hear you're pleased with the quality of our garments. We're glad you love our Doddie Weir Foundation Rugby Shirt particularly. We hope to supply you again in the future.
Halbro Sportswear
Halbro teamwear
We have had a shop with Halbro for our Irish dancing school for a couple of years now. We have recently added some new logo embroidered items to the shop and placed some big orders which have been delivered in good time with great communication. Items are good quality and the prices are really reasonable, very competitive for team wear.
December 16, 2024
Unprompted review
Reply from Halbro Sportswear
Hi Kristy,
Thank you for your very kind 5* review. We are delighted to hear that you're pleased with how your online shop is running and that you're happy with the service we are providing. We are proud to be your kit supplier for the foreseeable future.
Halbro Sportswear
Out starting
I recently ordered a complete kit set as a new member of the Liverpool Tritons, and I wanted to take a moment to express my gratitude for the outstanding support I received.
After monitoring my order status and noticing it was still processing, I reached out for assistance. I was fortunate to connect with a representative who was incredibly helpful. They made an exception to expedite a partial order, ensuring I had most of my kit ready in time for our recent match.
Thank you for your dedication to customer service.
November 11, 2024
Unprompted review
Reply from Halbro Sportswear
Hi,
Thank you for taking the time to provide such a kind 5* review. We are really pleased to hear that our customer service was of such high quality and that we managed to get the majority of your kit to you in time for your match.
At Halbro Sportswear, we pride ourselves on maintaining the highest standards of customer service, believing it’s just as important as product quality. Trust between business and consumer is paramount, and we’re so happy that we could earn yours. We look forward to supplying you again in the future and if there's anything we can do to help do not hesitate to get in touch.
Halbro Sportswear
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No problems and received items in good time.
October 28, 2024
Reply from Halbro Sportswear
Hi Kev,
Thank you for your kind 5* review. We're delighted to hear you're pleased with the product and service we have provided. We hope to supply you again in the near future, but in the meantime, we hope you get great use out of your Billingham RUFC Cratus Polo.
Halbro Sportswear
Takes such a long time to receive goods
OK. It takes them weeks to send products though which is very frustrating
October 28, 2024
Reply from Halbro Sportswear
Hi Fay,
We are very sorry your order took a little longer than expected. For all standard orders we aim to have them dispatched in 2-3 weeks. On the email we sent you and on the pop-ups online it does state that this is just an estimate and cannot be guaranteed. We hope you're happy with the quality of the products received and we apologise once again for the slight delay. We hope to supply you again in the near future.
Halbro Sportswear
My first attempt at ordering a voucher…
My first attempt at ordering a voucher on a Saturday afternoon failed and neither I nor the recipient got a confirmation. When I checked my bank on the Moday the money had been paid. Sounds bad. However, what redeemed the situation was the extremely positive helpful support from your staff member who ensured everything was sorted
October 26, 2024
Reply from Halbro Sportswear
Hi Marion,
Thank you for your kind 5* review. We are delighted to hear that our colleague was able to sort this for you. Sometimes technology doesn't always work as it should, but we're very pleased to hear it was rectified and the gift card was delivered to the recipient. Thank you for allowing us to fix this for you before writing your Trustpilot review. We look forward to your custom again in the future.
Halbro Sportswear
I put a late order in and Halbro got it…
I put a late order in and Halbro got it to me in amazing time, ready for school. Example of fantastic customer service
August 28, 2024
Reply from Halbro Sportswear
Hi Susan,
Thank you for your kind 5* review. We're proud to have been able to get your order out to you in a quick turnaround and we're really happy to hear that you're pleased with this service provided. We will be sure to pass your kind words onto the team. Thank you for your order and we hope to supply you again in the future.
Halbro Sportswear
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Ordered the wrong size top
Ordered the wrong size top, I give them a quick email I got a very quick response and they were able to send me the right size no problem at all really appreciated it
August 28, 2024
Reply from Halbro Sportswear
Hi Beverly,
Thank you for your kind 5* review. We're really pleased to have been able to assist you with getting the exchange sorted quickly and we're delighted to hear that you're pleased with the service we have provided. Thank you for your order.
Halbro Sportswear
Second time ordering and yet again…
Second time ordering and yet again order taking far longer then stated on the website, also the quality of the tops with stitching isn't good at all, I have no choice but to buy from this company as it's for collage clothes.
August 23, 2024
Unprompted review
Reply from Halbro Sportswear
Hi Charlotte,
We're sorry to hear the issue you have experienced with your orders. We set a minimum 2 week turnaround as standard on most online orders, but as it states on our website and on the email we will have sent you when you ordered, this is a guideline only and cannot always be exact. We are currently running through our busiest period of the year with back to School/College orders, but we will be dispatching your order today. This has been confirmed to you by a Sales team member who replied to the email you sent into us yesterday.
As for fabric quality, we're sorry to hear this. We sell hundreds of the items you have ordered, so we are concerned that you have had such issues with the stitching of yours. If you experience any further issues with future orders, please do not hesitate to contact us, websales@halbro.com and we will be happy help.
Halbro Sportswear
School uniform
Excellent quality,good prices and delivered quickly.
I would not hesitate to order again and can recommend this company very highly.
August 28, 2024
Reply from Halbro Sportswear
Hi Cindy,
Thank you for your kind 5* review. We're delighted to hear you're pleased with our service and that you would recommend us as a supplier. We look forward to supplying you again in the future.
Halbro Sportswear
I am happy because what I ordered was…
I am happy because what I ordered was what I received
July 25, 2024
Reply from Halbro Sportswear
Hi Ifeyinwa,
Thank you for your kind 5* review. We're delighted to hear you're pleased with the order you have received. We hope to supply you again in the near future.
Halbro Sportswear
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Great quality merchandise and…
Great quality merchandise and supporting a great cause.....An easy process and I've had no issues with delivery each time. Keep up the good work!
July 12, 2024
Unprompted review
Reply from Halbro Sportswear
Hi Sean,
Thank you for your kind 5* review. We're delighted to hear you're pleased with the service we have provided. We hope to supply you again in the near future.
Halbro Sportswear
Reply from Halbro Sportswear
Hi Nasrin,
Thank you for your kind 5* review. We're delighted to hear you're pleased with the quality of the sweatshirt you've ordered. Thank you for your order.
Halbro Sportswear
Reply from Halbro Sportswear
Hi Jennie,
Thank you for your kind 5* review. We're happy to have been able to help you with personalising your order. We hope the recipients are happy with their new tees. Many thanks for your order. We hope to supply you again in the near future.
Halbro Sportswear
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